Pohanka Lexus Chantilly

The sales representative (Qui) was very professional and patient in addressing all my questions. No pressure, took the time to find a vehicle exact to my specifications, and a reasonable price for the new v patient in addressing all my questions. No pressure, took the time to find a vehicle exact to my specifications, and a reasonable price for the new vehicle was quoted up front. Was able to negotiate down a bit and agree on a price to my satisfaction. The trade-in value offered for my former vehicle was reasonable as well. Overall, the experience met or exceeded expectations. I left satisfied with the service and quality of the sales rep, the dealership and the vehicle I got. More

Do not waste your time with this dealer. We spoke to Peter L the night before our 3 and a half hour drive to confirm the car we wanted was still available. He said that it was and he would be glad to me Peter L the night before our 3 and a half hour drive to confirm the car we wanted was still available. He said that it was and he would be glad to meet us when we got there the next day. Upon arrival we find out immediately that the car we have driven 3 and a half hours for has had a deposit on it for the past 2 days and was unavailable. needless to say we were FURIOUS do not waste your time with this joke of a business. More

My husband and I have purchased LS460L and RX350 from Pohanka. The service was outstanding. Mike Wirth and Jon Goldberg provide exceptional service and assistance with all matters relating to our cars. W Pohanka. The service was outstanding. Mike Wirth and Jon Goldberg provide exceptional service and assistance with all matters relating to our cars. We will continue to use Pohanka for all of our future purchases and service needs. We highly recommend this dealership and the assistance of Mike Wirth with your decision. More

This deal at Pohankus Lexus was a painless transaction, unlike some of my past new car purchases within the same family of cars. Mickey Whitehead was knowledgable, friendly, and an overall great guy. unlike some of my past new car purchases within the same family of cars. Mickey Whitehead was knowledgable, friendly, and an overall great guy. Pohanka Lexus was the only dealer with more than one certified 2012 RX 450h to look at (5 available) and all of their vehicles were extremely low miles (the one we purchased had <9200 miles) with aggressive pricing. Every other dealer within 500 miles of our home in upstate SC had RX 450h's with almost 10k more miles and were asking between $1k and $2k more. Trade in value was a little less than what I would have liked (compared to MMR) but with 150k miles on my Sienna XLE Limited the small variation wasn't worth the hassle fighting over or trying to sell it myself. My wife and I drove almost 900 miles total (440 miles each way) to pick this vehicle up and we were concerned about what the pressure would be like when it came time to make the deal based on their not having seen our trade. We both were working sight unseen over the internet and phones. We worried for nothing! You couldn't have asked for a better experience. When we arrived at 10:00 AM (Mickey told us not to hurry due to heavy DC traffic), the car was cleaned and waiting for us in the pickup lane. We inspected the vehicle, took a test drive on a nice loop that gave a little of every kind of driving, and returned to finish paperwork. Everything was fully ready when we got there and it took very little effort on our part. A little over an hour later we were on our way back home. The vehicle was just as promised and I don't regret the 14 hours of driving to put this vehicle in my garage. I just wish they were closer to home!! More

I felt compelled to share how wonderful and easy the staff at Pohanka Lexus made purchasing my latest car. They were so accommodating and they found exactly what I was looking for. I will be forever l staff at Pohanka Lexus made purchasing my latest car. They were so accommodating and they found exactly what I was looking for. I will be forever loyal to this dealership! More

Cesar was great and really made it a good experience. He does not come accross as someone who will entertain people buying new cars. We had not made up our mind on which way we wanted to swing used or new. does not come accross as someone who will entertain people buying new cars. We had not made up our mind on which way we wanted to swing used or new. So, he definitely shows great options on both sides. More

Over the years we've purchased our share of automobiles and then some, including five Lexus. I'm one of those people for whom purchasing a car is a burden. I'd rather get a root canal. One o automobiles and then some, including five Lexus. I'm one of those people for whom purchasing a car is a burden. I'd rather get a root canal. One of the reasons I have purchased so many Lexus' in recent years is that working with a Lexus dealer, particularly those in Madison, WI, and Scottsdale, AZ, is not like dealing with other car dealerships. I must say that I approached Pohanka Lexus with some trepidation. I simply don't care for high volume dealerships that seem more like the auto assembly line than a warm customer experience. Cesar Zebina altered my opinion. He came to me, kept me informed, and was patient with my demands for information. He was always friendly, courteous and always professional. As a businessman I understand the value of my time and his. He never really tried to 'sell' me, which went a long way in making the sale. I had to spend minimal time at the dealership; he spent most of the time working with me on which car and option choices, as well as delivery at my home. Cesar has sold automobiles to several of my neighbors and close friends and my wife and I will be added to the list of those who will recommend his service. I'm probably every car salesman's nightmare. I know what I want and any effort at moving me through the process at anything other than my pace will result in my walking away and looking elsewhere. Cesar did none of the things that can make the process unpleasant. If and when it is time for us to replace our other Lexus, Cesar will be our first call. More

we had the pleasure of meeting with Wes Wolfe in purchasing our new 2013 ES 350 .Wes is an excellent salesman. He provided all the information we requested. He was very polite, open for negotiations purchasing our new 2013 ES 350 .Wes is an excellent salesman. He provided all the information we requested. He was very polite, open for negotiations on the pricing, and showed extreme willingness in getting that deal approved by his superiors. Over all he made buying our car easy. More

&quot;I'm just a nice guy trying to make a living&quot;. So said Mike Wattawa three times during a three minute conversation. Explosively. I don't know if he was having a bad day or not, but y living&quot;. So said Mike Wattawa three times during a three minute conversation. Explosively. I don't know if he was having a bad day or not, but you don't take it out on the customer. My wife ordered a 2013 ES 350 in mid-September, knowing it would be at least three weeks before the car came in. She also ordered body side molding, which Mike didn't order with the car. And of course, when the car came in, it didn't have it. But that didn't stop Mike from pushing my wife to pick up the car, with the proviso that she could &quot;bring it back in to get the side molding installed later&quot;. The molding wasn't even ordered until after the car was on their lot. Mike said he thought it would come on the car. Which it never does. In what must have been an effort to get Mike paid in September, the dealership showed the purchase date as 10-1, even though she didn't pick it up until 10-7. So the county will charge tax back to the first, not the seventh. When she picked the car up, Mike was careful to set the radio presets to the kind of music HE liked, without bothering to consider my wife's preferences. We sat in the car for forty five minutes, with the engine running and the AC on because Mike likes it on. It was about 55 degrees outside at the time. Really didn't need the AC. The car had three of the four valve caps it should have had. The side molding is crooked on the passengers side. There has been no follow up at all from Mike about the vehicle. Granted, it's a very nice car, but that would be the case with or without Mike. I'm sure someone could write that Mike was the best salesperson they've ever encountered . Unfortunately, we can't. More

I had contacted a few dealership places in the VA and DE areas but found the best dealership with Pohanka Lexus in terms of commitment, negotiations and friendliness of the office staff especially the sales areas but found the best dealership with Pohanka Lexus in terms of commitment, negotiations and friendliness of the office staff especially the sales personnels. I was talking with Dennis Mello a sales executive there and he was the best sales person I talked with in the dealerships I did inquiries. He was very polite, open for negotiations on the pricing, honoring my quotes and showed extreme willingness in getting that deal approved by his superiors. He knew how to balance the relationship between his managers and customers and did not waste a lot of time only on negotiations. He gave me the best deal and made all the other assosicated work with the purchase like financing and other related paperwork seem like a cake walk. Since I had good amount of information to support my asking price, he was very cooperative to work with me on phone and emails till I was ready to walk in for a purchase. There were no back tracking on the comitments made on phone when I reached there, and no funny surprises. It was as promised. Also, the Sales rep was kind enough to pick me up from my residence to bring to the dealership. I did not take me more than a couple hrs to finsh all my work there and be the proud owner of a Lexus CT200h. The finacing personnel was also very helpful and explained all the finacial terms correctly. What I noticed here at Pohanka was that If you had the right credt scores to qualify for the finacing, they would make it available to you without any excuses. Which means no excuses for having no prior, auto loans,housing loans etc on your name. I noticed it with other dealerships that once you walkin for purchase, if the quote offered is good, then they would hike the financing APR% even if you have a qualifying credit score with some unrelated issue. When I walked out of the dealership office, I was assured that the staff here definitely "work for the dealership and not for themselves", which I noticed in another dealership, and customer satisfaction is their primary goal. As a result, I am very happy happy about it! I found Pohanka Lexus dealership very true to commitments. Their service center is also very good and a very Lexusy treatment is provided to customers(I was given a tour of it as well). Lots of refreshments and a theater type TV room. I would certainly recomennd Pohanka Lexus to anyone and Dennis Mello as the best Sales rep one could ask for. Three Cheers Pohanke Lexus of Chantily, VA!! More