Pohanka Lexus Chantilly

Professional and friendly I came in yesterday for my regular maintenance and every time I go to Pohanka Lexus I receive great customer service but this last time I had the plea I came in yesterday for my regular maintenance and every time I go to Pohanka Lexus I receive great customer service but this last time I had the pleasure of being helped out by Nicole. She was extremely professional and friendly from the start at check in. She also informed me of the new upstairs lounge with all the massage chairs that really made my wait enjoyable! She also kept me updated through texting which was very convenient. Pohanka Lexus has an amazing service department with incredible staff. More

Good Service Visit . Brought SUV in for scheduled maintenance. Service was fast and quick. Loaner vehicle supplied and was able to drop my car off and pick up ver . Brought SUV in for scheduled maintenance. Service was fast and quick. Loaner vehicle supplied and was able to drop my car off and pick up very quickly. Thanks More

Excellent service I appreciated Anuj’s professionalism and willingness to help. Having your car out of commission is stressful but he made sure things went as smoothly I appreciated Anuj’s professionalism and willingness to help. Having your car out of commission is stressful but he made sure things went as smoothly as possible. More

Very satisfied Comfortable. Good to call ahead and get a quiet time. Fast service. Like taking my car to Lexus for quality service and confidence in the work that Comfortable. Good to call ahead and get a quiet time. Fast service. Like taking my car to Lexus for quality service and confidence in the work that is done. More

Excellent customer service I took my 2011 Lexus for a few issues I was having with the car. Esmeralda Sonato was my service advisor. I was always hesitant to take my car do the I took my 2011 Lexus for a few issues I was having with the car. Esmeralda Sonato was my service advisor. I was always hesitant to take my car do the dealership, but she was very insightful and had my best interest first. She took the time and went the extra mile to make sure I understood what was going on with my car. She took the fear of dealership out and despite the cost of the repairs she made this a good experience for me, I would definitely recommend to go see Esmeralda Sonato. More

Service Appointment I dropped off my car for service at this location. I was greeted by Reza. He was very pleasant to deal with, professional and able to answer all my q I dropped off my car for service at this location. I was greeted by Reza. He was very pleasant to deal with, professional and able to answer all my questions. I was in and out of the dealer with a loaner in less than 10 minutes. Great service!! More

Oil maintenance light Great service provided. Offered shuttle service to nearby shopping center at no cost during the oil service. Service agent Lagii Moore offered detai Great service provided. Offered shuttle service to nearby shopping center at no cost during the oil service. Service agent Lagii Moore offered detailed information for me regarding services and warranty information . She was very pleasant to deal with . More

Quick and easy service Great visit to Pohanka for service today. In 90 minutes, everything was complete and I had a comfortable place to work as well. Thanks Reza! Great visit to Pohanka for service today. In 90 minutes, everything was complete and I had a comfortable place to work as well. Thanks Reza! More

Honest and dependable I took my car in for service at the recommendation of a friend and could not be more please with the service I received. My car was finished in a time I took my car in for service at the recommendation of a friend and could not be more please with the service I received. My car was finished in a timely manner, I left having recieved honest answers, and was met with the utmost level of respect and professionalism. More

Tire Repair I went in with a tire that was leaking air. Reza took care of me and had me out in less than 2 hours! Awesome service! I went in with a tire that was leaking air. Reza took care of me and had me out in less than 2 hours! Awesome service! More