Pohanka Lexus Chantilly

First visit to a Lexus dealership (Pohanka Lexus of Chantilly) and it will be my last. Salesman was nice but off in left field trying to come up with trade-in values. Pohanka actually gave me Chantilly) and it will be my last. Salesman was nice but off in left field trying to come up with trade-in values. Pohanka actually gave me a trade in value (for my Mercedes) that was $10K less than KBB trade-in value. They also kept referring to my friend accompanying me as my wife. I tried to make it a point and even joked about no ring(s) but I guess they couldn't get the picture. Lastly, they kept praising their dealership and saying they're December sale to remember was like no other but yet gave me a price on a car which was $4K above it's MSRP. Poor experience to say the least. More

I bought my 2004 Lexus LS430 new from this dealership in December, 2003. The service has never been anything less than exemplary. Whether it was a recall when the transmission was replaced or regular warr December, 2003. The service has never been anything less than exemplary. Whether it was a recall when the transmission was replaced or regular warranty service, they were great. As far as I can recall, whenever I asked about bringing the car in for service they said bring it right in. Most regular service was done while I waited. When I had to leave my car I was provided with a clean Lexus loaner for $5. They were always good about calling to keep me informed and to let me know when the car was ready. And, the car was always washed before I picked it up. I've read many complaints about dealer service departments, so I thought I'd let people know about a really good one. And, no, I was not paid to write this, nor do I have any relatives working there. Just a pleasant buying and service experience. My only complaint is that the prices seem a little high. But, it was an expensive car. Most non-warranty service I do myself or have a local mechanic attend to. More