Pohanka Lexus Chantilly

45K Maintenance Service coordinator, Reza, met me at the door and took charge of service visit. He was both professional and empathetic. Service checkup was completed Service coordinator, Reza, met me at the door and took charge of service visit. He was both professional and empathetic. Service checkup was completed prior to allotted time. Reza pointed out I will soon need new tires . He provided 2 different quotes for four tires but was not pushy to make sale. He took the time to explain thoroughly the difference in quotes with pros and cons. Plan to check out other quotes but will use Pohanka if price is somewhat competitive More

Genuine customer service I've purchased 3 cars at pohanka over the years and they have a great sales team who really take my needs into consideration, but the main reason I st I've purchased 3 cars at pohanka over the years and they have a great sales team who really take my needs into consideration, but the main reason I stay with Lexus, more specifically, Pohanka is their amazing service center. I love going to the pohanka service center because their customer service honestly makes me feel like a guest in a friends home. I used to live very close to pohanka Lexus making the drive very quick and convenient with their walk in availability but I've recently to Alexandria and now am only about 3 miles from Lindsey. I've been to Lindsey Lexus one time and the whole time I was there I felt like they were paying more attention to my wallet than me and doing everything they could to make me spend more money. At pohanka that's not the case. The service consultants there are genuine and actually care about my well being and the safe drivability of my car, they don't make things up in order to get me to buy stuff. My most recent service I had the pleasure of being helped out by Amber, she was absolutely amazing and let me know exactly what was going on with my car and the best courses of action to take in order to maintain my cars safety. She was very genuine with her explanations and seemed to really care about me. Let's just say I'm very happy to make the 40 minute drive down to chantilly just to be able to have my Lexus serviced at Pohanka More

Excellent and prompt service Reza explained what was going to happen from beginning to end. He had the car service completed in the time frame that was quoted. I was sent to an ex Reza explained what was going to happen from beginning to end. He had the car service completed in the time frame that was quoted. I was sent to an excellent customer waiting area, where I could get refreshments,TV and internet. Excellent experience More

great service Reza was fast, knowledgable, and reliable. The customer lounge is fully stocked and has everything you could ask for. Fast and reliable internet as Reza was fast, knowledgable, and reliable. The customer lounge is fully stocked and has everything you could ask for. Fast and reliable internet as well. More

Prompt and efficient service I go there for my car maintenance and I am very pleased with the service received every time. What I like is that you don't need to make an appointmen I go there for my car maintenance and I am very pleased with the service received every time. What I like is that you don't need to make an appointment, and they are open very early in the morning. I went there for my 45k miles service, and Mr. Alfredo Farias patiently went through all the items to be reviewed during this time, let me know how long it will take. The service was done earlier than expected and Mr. Farias took me to my car and assured it is all ready to go. More

Great Service Raymon was extremely courteous and helpful with my service today. Comfortable and clean waiting area - took less time than estimated. Had me on my w Raymon was extremely courteous and helpful with my service today. Comfortable and clean waiting area - took less time than estimated. Had me on my way sooner than expected. More

Excellent service My service was done promptly and well. Service representative, Rezi, was extremely courteous and professional. Overall an enjoyable experience. Pohan My service was done promptly and well. Service representative, Rezi, was extremely courteous and professional. Overall an enjoyable experience. Pohanka and all of the staff are to be commended. More

Service Reza promptly took care of me and answered any questions I had He was excellent and my service experience was great Happy customer here for sure Reza promptly took care of me and answered any questions I had He was excellent and my service experience was great Happy customer here for sure More

Excellent Service I like Pohanka Lexus Chantilly because it is open all day, 7 days a week, no appointment needed. Mr Reza Kermanshahchi was both professional and perso I like Pohanka Lexus Chantilly because it is open all day, 7 days a week, no appointment needed. Mr Reza Kermanshahchi was both professional and personable. He came out to greet me when I arrived and escorted me to his service desk. He handled my service request promptly and even asked me about my experience with Johnson Lexus of Raleigh NC. The maintenance of my vehicle was completed, as Reza promised, in 90 minutes. It was a pleasure doing business with him on a Sunday morning! More

Great professional service Great experience! Very good professional service although a bit pricey. The amenity at the newly renovated waiting area is excellent!! I had direct co Great experience! Very good professional service although a bit pricey. The amenity at the newly renovated waiting area is excellent!! I had direct conversation with the technician which is very comforting. More