Pohanka Lexus Chantilly

Met my expectations of Pohanka Lexus I came in with a issue related to rattling in my door, Reza understood the situation and explained what the team there was going to do. The team a Po I came in with a issue related to rattling in my door, Reza understood the situation and explained what the team there was going to do. The team a Pohanka was courteous and helpful, most of all they fixed the problem. More

Scheduled Maintenance Mr. Raymon Tanyos is an excellent service consultant of Pohanka Lexus. He is very knowledgeable, courteous and professional. He is one of the best Poh Mr. Raymon Tanyos is an excellent service consultant of Pohanka Lexus. He is very knowledgeable, courteous and professional. He is one of the best Pohanka Lexus ever had on the service department. Thank you so much Raymon. Job well done. More

5K Service On-time, comprehensive, efficient and friendly service; Lagii Moore was great to work with; Comfortable and clean customer waiting area; Comprehensiv On-time, comprehensive, efficient and friendly service; Lagii Moore was great to work with; Comfortable and clean customer waiting area; Comprehensive service report and service rep made herself available for any questions . More

Thank you for your help Lagii was exceptional from the time I entered the service center right up to the time I pick up my car. She was knowledgeable and very attentive duri Lagii was exceptional from the time I entered the service center right up to the time I pick up my car. She was knowledgeable and very attentive during the repair process. I highly recommend her. More

Exceeded expectations I was very impressed with the level of courteous and professional service that Troy Riley and his coworkers when I brought my vehicle in from out of t I was very impressed with the level of courteous and professional service that Troy Riley and his coworkers when I brought my vehicle in from out of town. Very impressed. Thank you! More

Smooth Service Transaction Mr Kermanchahchi literally met me at my car door and had me on my way in no time. The car was ready as estimated and it was a very smooth transaction. Mr Kermanchahchi literally met me at my car door and had me on my way in no time. The car was ready as estimated and it was a very smooth transaction. More

Feel betrayed... I gave only star as I could not give zero or negative star rating. I bought 2011 RX350 from Pohanka Lexus on 12/10/2017. The Carfax Report showed cle I gave only star as I could not give zero or negative star rating. I bought 2011 RX350 from Pohanka Lexus on 12/10/2017. The Carfax Report showed clean record without any issue. Two weeks later, I got second Carfax Report pulled by another Dealership and to my surprise, the second Carfax Report is showing one accident that happened on 2/11/2017, ten months prior to my purchase. It also mentions in the report that "Carfax began reporting this information on 12/12/2017". When I contacted Pohanka Lexus, the Manager said when the vehicle was sold, the Carfax Report was clean, so I have to bear the burden of loss due to a ten-month prior accident. I have been asking them to take the car back as I do not want a vehicle with an accident. They refused. No fault on my part but I am stuck. More

Professional and Courteous, As Always This service center always gets busy. It's best to come early in the morning. Even with the slower traffic in the early mornings, this place is always This service center always gets busy. It's best to come early in the morning. Even with the slower traffic in the early mornings, this place is always staffed and someone will always be there to greet you and provide constant updates to the service being provided. I've interacted with service different service consultants and all of them have been friendly and professional. Alfredo was no different. More

Great Timely service Mr. Farias made sure my car was serviced in a compressed timeframe once he knew that I did not have time to wait an extended period of time. A servic Mr. Farias made sure my car was serviced in a compressed timeframe once he knew that I did not have time to wait an extended period of time. A service that could have taken up to two hours was finished within an hour and ten minutes. I am so very appreciative as I needed my car for a very busy weekend. Since I live a distance from the service center, even a loaner was going to be difficult. I appreciate immensely Mr. Alfredo Farias' efforts solve my issues in a very timely manner so I was able to get on with my very busy weekend an hour earlier than I expected. Thank-you Mr. Farias! Susan Kawmy More

Lexus experience Excellent customer care. Mr. Kermanshahchi made sure to address ALL my needs. He explained well the 'services' needed for the car. I highly recommend Excellent customer care. Mr. Kermanshahchi made sure to address ALL my needs. He explained well the 'services' needed for the car. I highly recommend him, as a 'service manager'. More