Pohanka Lexus Chantilly

Excellent service Another excellent service from Asad. I dropped the car in the morning for a tire sensor and gas cap changes. The service was done in a decent time. I Another excellent service from Asad. I dropped the car in the morning for a tire sensor and gas cap changes. The service was done in a decent time. I recommend the service there. Thanks for Asad again. More

Customer care is top priority! Reza made sure that all of my concerns were answered. Very efficient and professional from the text after check-in with his contact information, to en Reza made sure that all of my concerns were answered. Very efficient and professional from the text after check-in with his contact information, to ensuring that my car was washed before being returned to me. And you can't beat Pohanka Lexus's customer waiting lounge for comfort! More

60,000 mile mantenance Reza was very hospitable and personable. When I pulled my car into the service area, Reza met me and escorted me into the office. He immediately took Reza was very hospitable and personable. When I pulled my car into the service area, Reza met me and escorted me into the office. He immediately took care of getting my vehicle into the system and gave me an accurate price for the expected work. Reza also told me approximately how long the work would take and he was right on target. Excellent Service !! More

Excellent Experience Four words... Prompt, Knowledgeable, Pleasant, and Courteous. Reza is of the best service consultants I've dealt with. One of the reasons I will con Four words... Prompt, Knowledgeable, Pleasant, and Courteous. Reza is of the best service consultants I've dealt with. One of the reasons I will continue to service by Lexus here. I won't go anywhere else. More

10,000 mile check-up He showed me the expanded waiting area and ensured I was comfortable. On top of that, the service was expedited so I did not have to wait any longer He showed me the expanded waiting area and ensured I was comfortable. On top of that, the service was expedited so I did not have to wait any longer than was necessary. On top of that he was pleasant and courteous. While all the service consultants are very good, he is the best that I've dealt with to date. Further, he explained why, though my mileage is low, it is important to bring the car in for service every six months rather than waiting for the next 10,000 miles. I always am up for learning something I did not know and knowing the reasons why. More

Superb personalized service Asad Malik was professional, friendly and very helpful when I brought my Lexus in for a service visit. It is a pleasure being a customer at Pohanka a Asad Malik was professional, friendly and very helpful when I brought my Lexus in for a service visit. It is a pleasure being a customer at Pohanka as we are treated very well and I’m happy with the service. Camille Wurm More

As usual - superior service Great service by Raymon and very competitive prices. He goes out of his way to make sure everything is perfect. I have two Lexus and make sure both ar Great service by Raymon and very competitive prices. He goes out of his way to make sure everything is perfect. I have two Lexus and make sure both are serviced here. More

Another great service experience Open on New Years Day! The entire staff was, as usual, courteous and professional. Ramon Tanyos was attentive and immediately greeted me upon my arr Open on New Years Day! The entire staff was, as usual, courteous and professional. Ramon Tanyos was attentive and immediately greeted me upon my arrival. He determined the services needed to be done, gave me an accurate estimate and spotted and corrected a billing entry that saved me time and money. Great service! Thank you Raymon More

Great Service Asad Malik again ensured an outstanding service experience. Asad recognized me and my car in the service lane, came out and greeted me, and escorted Asad Malik again ensured an outstanding service experience. Asad recognized me and my car in the service lane, came out and greeted me, and escorted me to his station. He quickly wrote up the service order, quoted me a price and asked if i wanted a loaner or would wait. Smooth and professional as always. Car was ready on time (with updates from Asad in the interim) and on price. Thanks Asad and Pohanka Service More

Satisfied once again I came in for my scheduled service today and was once again very pleased with my overall experience. Asad welcomed me by recognizing me as a returnin I came in for my scheduled service today and was once again very pleased with my overall experience. Asad welcomed me by recognizing me as a returning customer. He told me what would be included in my service and how long it would take. I then waited in their exceptional Sports Lounge and enjoyed some coffee and snacks while I waited. The lounge is spacious enough that I could work while waiting for my car. Asad and Pohanka Lexus treat me like a valued customer which is always appreciated. More