Pohanka Lexus Chantilly

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professi and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176 More

I bought a 2022 RCF from Pohanka Lexus. It was delivered by truck and was dirty as the driver stated he hit a few storms on his way to Florida.. I understood but I noticed the next day it h It was delivered by truck and was dirty as the driver stated he hit a few storms on his way to Florida.. I understood but I noticed the next day it had a ding in the driver rear panel. I emailed multiple times to be told they are going to get with the transport company. Well it’s an 80k car so I went to Lexus of melbourne and their paintless ding repair guy fixed the ding but the ding was down to the metal. So in order to make it right they said I had to go to a body shop for which they recommended but I still have yet to hear from my salesman shavan. The purchase was in February. More

Don't buy a car from these people; they will stab you in the back wherever they can. the back wherever they can. More

Special thanks to Asad Malik for the outstanding customer service. I very much appreciate his help and professionalism. service. I very much appreciate his help and professionalism. More

Dealership was great. Very transparent on the price and extremely professional throughout the purchase price. Best buying experience ever. Thank you, Cesar! Very transparent on the price and extremely professional throughout the purchase price. Best buying experience ever. Thank you, Cesar! More

An outstanding experience ! ! The first purchase went so professionally that we went back two weeks later and purchased our second new Lexus from Pohanka. Qui Nguyen and Mike W ! The first purchase went so professionally that we went back two weeks later and purchased our second new Lexus from Pohanka. Qui Nguyen and Mike Wirth, our Reps. were the epitome of class and commitment to our total satisfaction. A great operation !! More

Great service, the sales representative is very good and accommodating, in and out the dealership within 2 hours including the test drive of the vehicle,. The car is beautiful with all the options I expecte accommodating, in and out the dealership within 2 hours including the test drive of the vehicle,. The car is beautiful with all the options I expected. More

Price we got was the same as online which is important these days. Everyone we met with was beyond pleasant and we left with a car we love. There was no scheming or cheating. I've never had such a nice ex these days. Everyone we met with was beyond pleasant and we left with a car we love. There was no scheming or cheating. I've never had such a nice experience buying a car before. More

Working with Daniel G in service is amazing. Tricia service manager is great. Both went above and beyond to provide quality service. Thanks! Tricia service manager is great. Both went above and beyond to provide quality service. Thanks! More

These guys are wonderful! I am one who HATES the car buying experience, but it was not that at all with Pohanka Lexus and Salesman Sean Eager. He listened to what I wanted a I am one who HATES the car buying experience, but it was not that at all with Pohanka Lexus and Salesman Sean Eager. He listened to what I wanted and what I could afford, and helped me find the car of my dreams. I left with something FAR better than I went in for and expected. They will not pressure you and you will not feel like you are being taken advantage of but helped and respected. More