Pohanka Lexus Chantilly

30k Service Came in for an unscheduled 30k mile service. Was greeted by Reza outside in the freezing weather. He captured all my issues and promised to get me out Came in for an unscheduled 30k mile service. Was greeted by Reza outside in the freezing weather. He captured all my issues and promised to get me out in time for my morning appointment. Everything went extremely well and all my issues were resolved. Thanks! More

Waiting for regular service on Lexus Reza Kermanshahchi was very courteous and checked me in quickly during a routine visit. That day was bitter cold and as a result provided me shuttle Reza Kermanshahchi was very courteous and checked me in quickly during a routine visit. That day was bitter cold and as a result provided me shuttle service to a nearby restaurant. He also offered the shuttle to pick me up when i was ready to return. My vehicle was ready for me in less time than i was originally told which was a nice surprise.i also observed that all staff members go out of their way to assist everyone proactively and politely! More

Awesome customer service! My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experien My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experience was my service advisor, Amber Wood. She stayed in touch with me every step of the way and there were no surprises all throughout the process,she was wonderful to work with. More

Professional and Fast Service Great service experience today. Reza Kermanshahchi handled my check-in quickly and my car was ready in about an hour. Professional, fast, and spent th Great service experience today. Reza Kermanshahchi handled my check-in quickly and my car was ready in about an hour. Professional, fast, and spent the hour on my laptop in the lounge. More

Grateful for your help I was there a week ago with my lexus which had light on. Service advisor Ms. Moore helped and gave right advice. She was kind and skilled. I will be b I was there a week ago with my lexus which had light on. Service advisor Ms. Moore helped and gave right advice. She was kind and skilled. I will be back on my next visit. Thank you! More

Excellent customer service! It was great experience working with him. He was friendly and able to get my Lexus oil changed and recall done quickly. Highly recommended customer se It was great experience working with him. He was friendly and able to get my Lexus oil changed and recall done quickly. Highly recommended customer service and friendly staff. More

Outstanding Customer Service I always look forward to working with Asad at Pohanka Lexus Chantilly for my vehicle service needs. He ensures a quick, reliable service for my vehic I always look forward to working with Asad at Pohanka Lexus Chantilly for my vehicle service needs. He ensures a quick, reliable service for my vehicle and goes the extra mile to provide a friendly, professional experience. Thank you to Asad and Pohanka Lexus Chantilly for making me feel like a valued customer!! More

Excellent service and experience! Another great service experience at Pohanka. They provide a quick check in/out process and a comfortable waiting room. Reza was very knowledgeable abo Another great service experience at Pohanka. They provide a quick check in/out process and a comfortable waiting room. Reza was very knowledgeable about the service that my SUV needed and explained everything in detail to me. Will definitely return here for my vehicle’s next service! More

Awesome service! I came in for routine maintenance on my RCF and as soon as I walked in Nicole greeted me right away. She was friendly and really knowledgeable about w I came in for routine maintenance on my RCF and as soon as I walked in Nicole greeted me right away. She was friendly and really knowledgeable about what my service entailed and questions I asked. The turnaround time was under 90 minutes and I was ready to hit the road. I’m glad Nicole was there and I will be going to her for my future visits. More

Lexus oil change without appointment Pohanka Lexus has a nice waiting area, and the employees are friendly. I appreciate being able to get service without an appointment. They try to get Pohanka Lexus has a nice waiting area, and the employees are friendly. I appreciate being able to get service without an appointment. They try to get customers through in a timely matter More