Pohanka Lexus Chantilly

Long wait for service Have to wait for 20 minutes standing, nobody approach or tell you to wait until I told them that I cannot stand that long and I have to take a sit. T Have to wait for 20 minutes standing, nobody approach or tell you to wait until I told them that I cannot stand that long and I have to take a sit. They just look at you and sometimes avoid eye contact.. After a while Freddy Earl approach me and help, very professional. Have 2 Lexus cars, will not come back. They are arrogant. More

ups and downs Worked with Reza and other reps over the years. Reza was very helpful and seemed to care about my car. Work was timely completed. Follow up se Worked with Reza and other reps over the years. Reza was very helpful and seemed to care about my car. Work was timely completed. Follow up service call from dealership is a waste of time. They are just making phone calls and do nothing to assist. Tried to call about service and needing a tow and got lost in phone xxxx and when complained to pretty boy GM got no satisfaction or apology. Unlike Reza, Pohanka only cares about service $ volume not individual customer. More

Excellent customer service My thanks to Raymon Tanyos for the excellent customer service, and to the Pohanka team for great service. This was a very efficient maintenance , tha My thanks to Raymon Tanyos for the excellent customer service, and to the Pohanka team for great service. This was a very efficient maintenance , thank you. More

Service I came in for routine maintenance and all went well. Every one was nice and the waiting room is wonderful. I love my Lexus!!!! I I came in for routine maintenance and all went well. Every one was nice and the waiting room is wonderful. I love my Lexus!!!! I More

Efficient Service Alfredo Farias kept me informed and was in and out for the Service on my Lexus. also very polite and cheerful at 6:00m. Susan Bray P.S. Could not fi Alfredo Farias kept me informed and was in and out for the Service on my Lexus. also very polite and cheerful at 6:00m. Susan Bray P.S. Could not find his name on the list. More

Excellent service due to Mr. Raymon Tanyos I have been a client at Pohanka Lexus since many years, now I can honestly state, that service had become excellent and better than Lexus service in M I have been a client at Pohanka Lexus since many years, now I can honestly state, that service had become excellent and better than Lexus service in Monaco, which I used too, Mr. Raymon Tanyos, is a major reason for this excellent service, due to his professionalism and expertise in dealing with the clients and satisfying their needs. Whenever I arrive to the service center, I look for Mr. Tanyos and head for his desk, then I am assured that my visit will be pleasant and my car will have the necessary services without me worrying about the details. More

Great service experience! Reza provided me with a great service experience. He was able to quickly answer my questions and recommend appropriate measures. He also provided a ti Reza provided me with a great service experience. He was able to quickly answer my questions and recommend appropriate measures. He also provided a timeframe and delivered on it. More

Regular service for 5,000 miles Very courteous and knowledgeable - got us in and out on time as promised It would help if the service group doing the car was would do a better job o Very courteous and knowledgeable - got us in and out on time as promised It would help if the service group doing the car was would do a better job on cleaning the windows rather than leaving streaks on front and back windows. More

Detailed cleaning left windows streaked and dirty Overall my Lexus is a great car and Pohanka does a good job with service. But, this time my EXPENSIVE detail cleaning (inside/out) left streaky windo Overall my Lexus is a great car and Pohanka does a good job with service. But, this time my EXPENSIVE detail cleaning (inside/out) left streaky windows ... the kind that don't really show up until you first hit that early morning sunshine. The inside of the front windows, the passenger side window and maybe more looked really bad ... definitely worse than when I left the car for service. While the rest of the car looked good, I had to clean the windows ASAP. So I give Pohanka a mediocre rating because at their prices, anything less that perfection is average at best. More

lexus As usual, devil is in the details as well as confirming that orders are, in fact, placed - action or lack thereof says and costs much more than words. As usual, devil is in the details as well as confirming that orders are, in fact, placed - action or lack thereof says and costs much more than words. More