Pohanka Lexus Chantilly

Worth the drive! Upfront, efficient, no nonsense purchase! I had been emailing several dealers to start the purchase process for my 2017 RX350. As I live in Brandywine, I decided to visit the closest dealersh I had been emailing several dealers to start the purchase process for my 2017 RX350. As I live in Brandywine, I decided to visit the closest dealership to my home in Alexandria. We were unable to get anywhere close to the numbers I was looking for. I had been emailing with Jay Han at Pohanka; his responses were prompt, and candid he assured me he could beat the deal they had offered and we could my payment where I wanted to be. My husband and I dropped in unannounced on a Sunday morning, Jay was personable, professional and cheerful as he answered our numerous questions and worked with us to get to our desired numbers . His sales manager Vinni Nair accommodated my request to earn the sale. He came over to speak to us; made us feel valued, and thanked us for our business. My husband had also been thinking about trading his vehicle. We were so impressed with the product, and the dealership, a one car deal became 2! Goodbye Mercedes, hello LEXUS! The finance process was smooth, Harris Chaudry was outstanding, friendly, savy and super efficient! They were mad busy as it was the end of the month. We went home in my husband's new GX, and Jay delivered my new vehicle and picked up my trade a few days later. He also took the time fully demo both vehicles, program our garage door openers, radio stations. He showed how to use navigation, set up our "home" and he ensured our phones were paired. My only wish is that the dealership was closer so we could service our vehicles there. All in all it was an outstanding purchase experience! Thanks again Jay, you're awesome! I'll be sure to recommend you to family and friends! More

Very courteous and helpful Great service and very courteous helped to get vehicle done quickly. He acknowledged right away the warranty work that needed to be done and got it f Great service and very courteous helped to get vehicle done quickly. He acknowledged right away the warranty work that needed to be done and got it fixed right away. More

40K service and tail light problem As usual, service was excellent and Reza was very helpful in resolving the tail light issue I had resulting from a prior accident. Lexus continues to As usual, service was excellent and Reza was very helpful in resolving the tail light issue I had resulting from a prior accident. Lexus continues to impress with the quality of its service. More

Fast, Courteous and Professional I brought my car in for a same day service oil change, tire rotation and windshield wipers. Reza Kermanshahchi got it done right, under budget and fa I brought my car in for a same day service oil change, tire rotation and windshield wipers. Reza Kermanshahchi got it done right, under budget and fast! He is fantastic ! More

Bad experience, Money taken out of my car during service I had taken my car on 9/3/17 for a tire change and $80 were taken out of my car. I called the service adviser, Reza, 5 minutes after i picked up the c I had taken my car on 9/3/17 for a tire change and $80 were taken out of my car. I called the service adviser, Reza, 5 minutes after i picked up the car as I noticed that cash was gone. I was told by Reza that sometime this happens during cleaning. On 9/22, Reza left a voicemail in which he said that “I’m sure we can work you something out as Mark Rogers which is detailing manager agreed to help you out and I just want to talk to Doug (Service Director) and see if we can help on our side as well.” On 9/28, I got a call from Reza and I was told that this was a not dealership issue as dealer did not do inventory of my vehicle before I handed the car for service. I was also reminded that once I signed the white paper before the service begins I released dealer from any such claim. This was my first visit at this dealership for service and very DISAPPOINTED with the action and resolution which is took so long (9/28/17) to let me know that my only option is to file a police report. More

No complaints! Courteous, efficient, explained service, car was ready in the time frame quoted. Impressed. Not always can you say you had a pleasant wait and exper Courteous, efficient, explained service, car was ready in the time frame quoted. Impressed. Not always can you say you had a pleasant wait and experience getting your car serviced but no complaint here! More

Courteous and efficient I always a have a great experience at this dealership and Reza is one of the best. He is very courteous and my vehicle was ready right on time. I always a have a great experience at this dealership and Reza is one of the best. He is very courteous and my vehicle was ready right on time. More

QUICK IN AND OUT FOR ROUTINE WARRANTY SERVICE Reza met me outside as I got out of my car and escorted me to his work station. He efficiently processed my service request and Pohanka beat the expec Reza met me outside as I got out of my car and escorted me to his work station. He efficiently processed my service request and Pohanka beat the expected completion time by 15 minutes. A great experience. I always enjoy going to Pohanka Lexus. More

Very quick and efficient. The waiting room is being redone, so it will be much more comfortable in a few months. Most important: Reza Kermanshachi was so helpful---he reconnect The waiting room is being redone, so it will be much more comfortable in a few months. Most important: Reza Kermanshachi was so helpful---he reconnected my iPhone to my car, a job that Apple was unable to do. More

Great customer service and customer experience I went to the dealer for maintenance and inspection. Reza explained the scratch repair service professionally and helped me coordinated with the servi I went to the dealer for maintenance and inspection. Reza explained the scratch repair service professionally and helped me coordinated with the service provider. The waiting room is comfortable with high speed internet connection. More