Pohanka Lexus Chantilly

Best Service Provided Got my service done and it was a pleasant experience. James was the service man who took care of my car needs. Liked his approach to suggestions and d Got my service done and it was a pleasant experience. James was the service man who took care of my car needs. Liked his approach to suggestions and detail. Hope to see a similar experience every time I come here. Thanks James. More

Many Thanks for the Best Service I cannot thank Shane Tabit enough for the excellent service. I heard a strange sound coming from my back tires on my drive to work and stopped off at I cannot thank Shane Tabit enough for the excellent service. I heard a strange sound coming from my back tires on my drive to work and stopped off at Pohanka to have the noise checked out. Shane greeted me with a smile and a " How may I help you?" (something you don't hear much these days). Shane took my information and gave me a loaner car so I could continue on to work. The mechanic looked at my car and Shane called me to let me know what needed to be done and what it would cost. I gave the go ahead to do the work and picked up my car on the next morning.I have to say Shane was just so pleasant to do business with. Please pass on my thank you to him. More

Awesome Customer Service I have been doing all my Lexus service with James Manikanth ever since I started with Lexus. He impressed me at the very first visit itself and eversi I have been doing all my Lexus service with James Manikanth ever since I started with Lexus. He impressed me at the very first visit itself and eversince I have been making sure I work with James for my further services. To say the least, he has been very consistent, extremely customer oriented and gives great suggestions . What I noticed is that he has very good knowledge and has been so far the best advisor i have with any other service center. His dedication and anytime availability, loyalty to customers stands out big time. Thank you James and Pohanka for the great service. More

Great service Not once did I feel pressured into buying other services. All of my questions were answered and suggestions were offered but not forced. Alfredo Far Not once did I feel pressured into buying other services. All of my questions were answered and suggestions were offered but not forced. Alfredo Farias in particular made me feal like I was in good hands. I will be recomending Pohanka to my friends and family. More

Brake service Scheduled appointment with Asad and everything was ready. Got the loaner I requested and I was on the road to work in no time. Asad ensured I was gett Scheduled appointment with Asad and everything was ready. Got the loaner I requested and I was on the road to work in no time. Asad ensured I was getting the proper service and explained my concerns regarding the car shaking when braking. Car was ready in the afternoon by the time I was coming home from work. Express checkout was a breeze and the car drives great. No more shaking either! You pay a bit more but the pohanka brake service lasts much longer and feels much better than if you take your car to a discounted place. More

Best service ever! I have been dealing with Pohanka Lexus for a number of years and cars. Assad Malik has been by far the best service advisor I have had during the whol I have been dealing with Pohanka Lexus for a number of years and cars. Assad Malik has been by far the best service advisor I have had during the whole time of having numerous Lexus cars/SUV's More

always the beast service Shane and the Pohanka Lexus service team always provide the best service. I brought my car in at 530am and Shane had me checked in and on my way to w Shane and the Pohanka Lexus service team always provide the best service. I brought my car in at 530am and Shane had me checked in and on my way to work in a loaner car in ten minutes. I picked my car up after work from the valet in the front and never even had to go in the building. Pickup literally took less than a minute. Great service once again. More

Brake/60,000mile service I always bring my car to Asad Malik. He is friendly, knowledgeable, helpful and gives good suggestions to keep my car in good shape. He is always pro I always bring my car to Asad Malik. He is friendly, knowledgeable, helpful and gives good suggestions to keep my car in good shape. He is always prompt, professional and courteous. Explained the whole process clearly. He makes sure that the service is done with utmost care and the customer is fully satisfied. I always recommend Asad and Phananka Lexus Chantilly to all Lexus owners. More

30000 Mile Lexus Service, R. W. Pauli As always, Alfredo Farias provided me with top-notch service on my visit to Pohanka Lexus on 082417. He is unfailingly courteous and made the service As always, Alfredo Farias provided me with top-notch service on my visit to Pohanka Lexus on 082417. He is unfailingly courteous and made the service visit very clear. Kudos to him! More

15000 mile service Very prompt, very professional, very pleasant. Explained the whole process clearly. Everything was done in a very short time. Reza is a most engaging Very prompt, very professional, very pleasant. Explained the whole process clearly. Everything was done in a very short time. Reza is a most engaging nice person and it was a joy to work with him. More