Pohanka Lexus Chantilly

Great service Asad provided great service when I got there. He checked to make sure the parts were in before sending me on my way. When the service was complete he Asad provided great service when I got there. He checked to make sure the parts were in before sending me on my way. When the service was complete he topped off my car and washed it. More

13 Years of Consistent High Quality Service without a miss I have known James for 13 years I have bought my second Lexus (I never buy same brand cars) partially owed to this guy! One thing we would all agree I have known James for 13 years I have bought my second Lexus (I never buy same brand cars) partially owed to this guy! One thing we would all agree is the fear of going to a dealer service due to upsale and ripoffs. James has been such a honest and knowledgeable service advisor at Pohanka, he is an asset to customer like myself as well as to the dealer. Whenever and whatever the issues or questions about the car, James has promptly communicated and helped me resolve them. This is one less thing I had worry about in my busy life. As long as James is at this dealer, I may continue to drive a Lexus. Thanks again! More

awesome service The service provided by Reza Kermanshahchi was outstanding! He went above and beyond to provide great customer service.I really enjoy brining my cars The service provided by Reza Kermanshahchi was outstanding! He went above and beyond to provide great customer service.I really enjoy brining my cars to get serviced here. More

Great customer service Reza Kermanshahci gave the best customer service for the car. I really enjoy caring my car to Pohanka Lexus for service. Thank again for great custome Reza Kermanshahci gave the best customer service for the car. I really enjoy caring my car to Pohanka Lexus for service. Thank again for great customer service. More

Top Notch When I get my car service I know Asad Malik will take care of my LS430. Always dependable, very knowledgeable and keeps me informed of any changes or When I get my car service I know Asad Malik will take care of my LS430. Always dependable, very knowledgeable and keeps me informed of any changes or recommendations. One of the best if not the best service representative. More

Car buying - Haevy sales pressure tactics Bought RX350. Heavy sales pressure tactics. After refusing their offer and leaving the showroom, kept getting calls at home. We were called back with Bought RX350. Heavy sales pressure tactics. After refusing their offer and leaving the showroom, kept getting calls at home. We were called back with assurance of more discount. Nothing happened, except pleading/forcing us to buy the car, because sales person had spent several hours with us. Never told that $1,500 discount given to us was in-lieu of 1.99% financing rate of car. Had to pay higher rate of interest. Salesman later told us we should have read fine print of financing online! During final visit, the sale manager said he is giving $995 delivery and document fee(this is besides their regular processing fee) credit. On final invoice at financing time, did not see the credit. We were told the Manager was just explaining a MSRP charge we had questioned! As a compromise, Sales manager offered free door edge guard, which were never given later. Sales man said he had given free oil change coupon, which in fact was given for other inconveniences to us. No proper coordination of deal between salesman and sales manager. After we took delivery, for some questions we tried to contact Sales person by text, email and phone.He contacted after two days only when we threatened with higher level complaint. He said he is very busy now! Sent email and phone message to Finance department for a query a day before. Have not heard back from them. No time for us as car is already sold! Caution: Be prepared for heavy sales pressure, though they advertise on the web site that this is a sales pressure free dealership! More

Service was outstanding Service writer was polite.and the write up was prompt. The car was ready when promised. The loaner was clean and provided in a timely manner Service writer was polite.and the write up was prompt. The car was ready when promised. The loaner was clean and provided in a timely manner More

Pleasant service experience despite long wait I received excellent service from Reza and the service received when dropping off the loaner car. There was a long line with people checking in for s I received excellent service from Reza and the service received when dropping off the loaner car. There was a long line with people checking in for service on a weekend morning, perhaps a bad time? Reza was apologetic for the wait and got me set up with the service and the loaner car. For routine services, with a car under a service contract, the drop-off and pick-up needs to be as efficient as possible. Service management should evaluate efficiency improvements with this dealership's service drop offs. More

Courteous and informative Reza was a pleasure to deal with. I asked a question about an issue with my vehicle and he made an excellent recommendation and offered to make an app Reza was a pleasure to deal with. I asked a question about an issue with my vehicle and he made an excellent recommendation and offered to make an appointment for me whenever I was ready. More

Lexus service Rayom Tanyos was very helpful and professional. He let me know how process worked, long my service would take and filled me in on the new waiting area Rayom Tanyos was very helpful and professional. He let me know how process worked, long my service would take and filled me in on the new waiting area. He was also very friendly. I will definitely go to him for all my service needs. :-) Tina Fuller More