Pohanka Lexus Chantilly

Excellent Customer Service! I brought my SUV for service last week. Raymon Tanyos helped with the paperwork, estimates and loaner vehicle. He is very helpful and knowledgeable. H I brought my SUV for service last week. Raymon Tanyos helped with the paperwork, estimates and loaner vehicle. He is very helpful and knowledgeable. He made sure to give me an estimate and all the details re. the service that was going to be done on my vehicle. Raymon is very friendly and his customer services skills are outstanding! He kept me updated on the progress of the service and ensured that the process was smooth and easy. Thanks! More

Quick and responsive Been going to Pohanka for 10+ years now really not a single problem in all that time. Some days are slower than others -- but really with 24x7 availab Been going to Pohanka for 10+ years now really not a single problem in all that time. Some days are slower than others -- but really with 24x7 availability and no pre-scheduling.. it's worth it. More

Maintenance review Raymon Tanyos provided excellent customer service for my service maintenance this morning. I was pleased with the overall experience. The lounge was Raymon Tanyos provided excellent customer service for my service maintenance this morning. I was pleased with the overall experience. The lounge was excellent for working. Thank you More

First Scheduled Maintenance for my 2015 pre-owned Lexus Notification was right on my car! Follow-up with a card...scheduling was super flexible. Everything went well--I was there for 2 hours. Great quiet Notification was right on my car! Follow-up with a card...scheduling was super flexible. Everything went well--I was there for 2 hours. Great quiet work area to wait in; even had lots of device chargers for us to use! More

Service review Counter girl, Lagii was very helpful friendly and made my experience at Pohanka run much more quicker than originally anticipated. I would recommend Counter girl, Lagii was very helpful friendly and made my experience at Pohanka run much more quicker than originally anticipated. I would recommend her to anyone who is bringing Lexus for service . Great clean facility with Wi-Fi . More

Lexus Service Lagii Moore provided excellent customer service . She is very kind . We usually bring our lexus to this Chantilly Location for service . Express pick Lagii Moore provided excellent customer service . She is very kind . We usually bring our lexus to this Chantilly Location for service . Express pick up and loaner vehicle is always great for us . Overall , no complains , great service team More

The Service staff Sunday night, I brought my Lexus in for the 15,000 mile oil change and service. My consultant was Lagii Moore . She was fantastic! Lagii got me check Sunday night, I brought my Lexus in for the 15,000 mile oil change and service. My consultant was Lagii Moore . She was fantastic! Lagii got me checked in quickly and kept me updated on the progress. The Service staff was terrific! Thanks for such a great experience More

Service Asad Malik provided excellent customer service. He was very friendly. He addressed all the concerns. He tries to understand customer needs well. I wou Asad Malik provided excellent customer service. He was very friendly. He addressed all the concerns. He tries to understand customer needs well. I would recommend him to anyone who goes to this service center. More

Lexus Service Great service once again from Shane Tabit and the Pohanka Lexus team. I recently had my car in for service and had a pleasant visit. The new upstair Great service once again from Shane Tabit and the Pohanka Lexus team. I recently had my car in for service and had a pleasant visit. The new upstairs waiting area is nice and quiet. More

Good service He was quick with the service process and kept us informed on everything going on. Service was done in a day, and he called the next day to tell me we He was quick with the service process and kept us informed on everything going on. Service was done in a day, and he called the next day to tell me we needed to replace the brakes. Said the brakes would be done by end of today! Quick. Happy with the service! More