Pohanka Lexus Chantilly

Tne man of the hour! Asad Malik helped me out when I was there for State Inspection and a recall. With his years of experience and excellent customer service, I am glad h Asad Malik helped me out when I was there for State Inspection and a recall. With his years of experience and excellent customer service, I am glad he is representing Pohanka Lexus. Great job Mr. Malik! Keep up the good work. More

State Inspection I had just noticed my inspection sticker was expiring. Pohanka has hours until 10:30 at night. Asad Malik helped me and said it may take an hour as I had just noticed my inspection sticker was expiring. Pohanka has hours until 10:30 at night. Asad Malik helped me and said it may take an hour as many come into the dealer this time of the month for inspections. He then called a man over and told him to take my car. Asad said he is an inspector. 20 minutes later my car was done and I was on my way. Fabulous service. Thank you Asad. More

State inspection and Emissions Asad was great to work with. I brought my car in for a state inspection. Asad had the forethought to look and see if my emissions was needed and it wa Asad was great to work with. I brought my car in for a state inspection. Asad had the forethought to look and see if my emissions was needed and it was. He scheduled that along with my state inspection and gave me an estimated wait time and explained why the estimate was the length. The team there was able to get me in and out under the estimated time. I would highly recommend Asad and team More

Promised Kept Brought the car for replacing the spark plugs and I forgot the discount coupon. Lagii agreed to adjust the bill if I bring back the coupon . She kep Brought the car for replacing the spark plugs and I forgot the discount coupon. Lagii agreed to adjust the bill if I bring back the coupon . She kept the promise after I gave her the coupon the week after. More

One Year Service It was quick, efficient, and very professional for a quick oil change. Reza kept me up to date on the status the whole time. Will definitely come bac It was quick, efficient, and very professional for a quick oil change. Reza kept me up to date on the status the whole time. Will definitely come back. More

Efficient and Fast Service representative was very detailed. Recommended some improvements I could make to my car and rapidly got me out of the service center. Excelle Service representative was very detailed. Recommended some improvements I could make to my car and rapidly got me out of the service center. Excellent customer service. More

Outstanding Customer Service I brought my car in for an oil change and tire rotation. Was met by Raymon Tanyos who took care of the paperwork for the maintenance. My car was ser I brought my car in for an oil change and tire rotation. Was met by Raymon Tanyos who took care of the paperwork for the maintenance. My car was serviced within the hour and I was on my way to work. I always bring my car to this dealership because of the prompt service and also because of the customer service. A very well managed dealership. I have been coming here for many, many years and have recommended it to my friends. More

Excellent Service! Excellent Service - James has been our service advisor since 2004 on all our vehicles. When he is on vacation we just wait for him to come back befor Excellent Service - James has been our service advisor since 2004 on all our vehicles. When he is on vacation we just wait for him to come back before bringing our vehicles for service. Need we say more. Thank you Pohanka for employing the services of James! More

Great Customer Service! I went to Pohanka Lexus Chantilly for an oil change. Reza provided great customer service! This was my second time going there and both times I've rec I went to Pohanka Lexus Chantilly for an oil change. Reza provided great customer service! This was my second time going there and both times I've received great customer service. More

Fast and Efficient Pulled up to the service area and was immediately approached giving me my ID tag number. Walked in the building and Reza assisted me with the paperwor Pulled up to the service area and was immediately approached giving me my ID tag number. Walked in the building and Reza assisted me with the paperwork needed. He was very courteous and found me in the cyber room after getting oil changed, tires rotated and a car wash. He even escorted me to my car. I like this guy! More