Pohanka Lexus Chantilly

Service Meet me at the door, very courteous and helpful. Kept me informed on time and when I could expect service to be finished. I would highly recommend h Meet me at the door, very courteous and helpful. Kept me informed on time and when I could expect service to be finished. I would highly recommend him to my family and friends as a go to person for their service and check in information. More

Delightful The service Raymond provided was very personable. This was my first experience with this Service Shop and I was very impressed with the attention and The service Raymond provided was very personable. This was my first experience with this Service Shop and I was very impressed with the attention and time I received. Raymond took the time to show me around and even filled me in on some facts about the amount of people that come through the Service Center daily. More

Superb service and personal attention I have been taking my Lexus ES 350 to service advisor James Manikath since I bought the car in 2008. He has an exceptional knowledge of Lexus vehicles I have been taking my Lexus ES 350 to service advisor James Manikath since I bought the car in 2008. He has an exceptional knowledge of Lexus vehicles and remembers work done on my car before without even looking at the service record. James takes a personal interest in the vehicles of each customer. He would either get the repair done quickly or give me a loaner car if the work would take more time. Either way, I have been extremely satisfied with the exceptional service from James Manikath and Pohanka Lexus. My last visit was last month (May). I was in a hurry and I dropped in without an appointment. But James accommodated me and got me out of there quickly. I was quite impressed! Thank you, James. More

Outstanding Service Pohankas service department is very eazy to use. There was very little wait time and Mr.Reza Kermanshahchi was very courteous and promt in checking in Pohankas service department is very eazy to use. There was very little wait time and Mr.Reza Kermanshahchi was very courteous and promt in checking in my vehicle. More

Excellent Customer Care I always receive excellent customer service when I come to Pohanka Lexus. Reza is my favorite Customer Service person. He keeps me informed on what th I always receive excellent customer service when I come to Pohanka Lexus. Reza is my favorite Customer Service person. He keeps me informed on what the issues are, provides recommendations on how to proceed, and is always very professional. He makes the car service a pleasure. And he has a nice smile. More

Professional and knowledgable premier customer service Pohanka Lexus has great customer service. My service consultant, Reza, is highly knowledgable about the services, costs and recommendations. He's very Pohanka Lexus has great customer service. My service consultant, Reza, is highly knowledgable about the services, costs and recommendations. He's very friendly and attentive to concerns with my vehicle, and he makes sure they do everything to my satisfaction. They also have multiple waiting areas with refreshments, entertainment, free wifi, conference rooms, quiet areas (no phones!) and my favorite - free massage chairs! My vehicle is always cleaned and vacuumed, and I come out feeling relaxed and refreshed! More

ALWAYS FRIENDLY - ALWAYS PROFESSIONAL We have been Pohanka Lexus customers for more than 16 years. We have always been pleased with the employees who work there and the service provided. We have been Pohanka Lexus customers for more than 16 years. We have always been pleased with the employees who work there and the service provided. Reza greeted us the minute we stepped out of our car and, even though they had to keep our car to perform the work required, he has been on the phone to let us know what is happening and keeping us informed of the progress. Always feel very comfortable and confident when dealing with Pohanka. More

Lexus Maintenance Service Great Service by Raymon Tanyos - very pleasant, effective and efficient. Appreciate this type of service. He goes out of his way to ensure customers Great Service by Raymon Tanyos - very pleasant, effective and efficient. Appreciate this type of service. He goes out of his way to ensure customers are well-taken care of. More

15,000 mile check up, repair tire Excellent, thorough service. Found the problem with the tire quickly and replaced it. Gave us peace of mind for upcoming trip. Pleased with car wash a Excellent, thorough service. Found the problem with the tire quickly and replaced it. Gave us peace of mind for upcoming trip. Pleased with car wash and vacuumed interior. More

Excellent Service Had great service at Pohanka Lexus. James Manikath is always very honest, helpful and knowledgeable with my service appointments. I recommend James as Had great service at Pohanka Lexus. James Manikath is always very honest, helpful and knowledgeable with my service appointments. I recommend James as the go-to person for all service appointments. More