Pohanka Lexus Chantilly

Exceptional service of James Manikath I have been servicing my Lexus with Pohanka service representative Mr. James Manikath since I bought my car from there. He has been extremely helpful I have been servicing my Lexus with Pohanka service representative Mr. James Manikath since I bought my car from there. He has been extremely helpful and a thorough professional. He knows exactly what I was looking for and is very receptive to my requirements. it is a pleasure to deal with James and I never had a bad experience. He is the main reason I still continue to go to Pohanka. Since I am in the market for another car, the overriding criteria to consider buying from Pohanka is my experience with James. Thanks to him and his team, I am a really satisfied customer. He is the best that I can ask for when it comes to dealing with issues of my car. Thanks James for everything!!! More

Excellent, attentive service I recently had my Lexus RX 350 serviced at Pohanka. Alfredo Farias was very helpful and offered to assist me immediately so that I did not have to wai I recently had my Lexus RX 350 serviced at Pohanka. Alfredo Farias was very helpful and offered to assist me immediately so that I did not have to wait for another representative. He kept me updated on the progress of the service, and I was very happy when the car was returned cleaned and vacuumed a the end. More

Annual inspection I recently brought my Lexus to Pohanka for annual inspection and oil change . Lagii Moore helped us to get a loaner vehicle . Signed us up for quic I recently brought my Lexus to Pohanka for annual inspection and oil change . Lagii Moore helped us to get a loaner vehicle . Signed us up for quick check up which was a pleasant experience . Loaner vehicle is only $ 5 a day which was a steal . I am very happy with my service and we will back for next service More

Shane Tabit and Pohanka Lexus Service I can't say enough good things about the Lexus service I received recently on my Lexus RX350 at Pohanka Lexus; and especially the customer service fro I can't say enough good things about the Lexus service I received recently on my Lexus RX350 at Pohanka Lexus; and especially the customer service from Shane Tabit. Shane goes the extra mile to assure that his customers are completely satisfied from start to finish. Whenever I call ahead for an appointment (which is not necessary) Shane makes sure he has my information and loaner car ready in order to save me time. His extra efforts are outstanding and I highly recommend you see Shane whenever you need service at Pohanka Lexus. More

Excellent service facility I have always had a great experience bringing my vehicles to this Pohanka chantilly location. The staff is friendly and makes sure the customer is in I have always had a great experience bringing my vehicles to this Pohanka chantilly location. The staff is friendly and makes sure the customer is informed of everything being worked on for every visit. Ice cream at customer lounge is always a big bonus , cant skip . Ms Moore is always very personable . More

Professional and courteous Very well organized service department. Scheduled 35k service was done on time and although they were very busy (Saturday morning) .I was kept in t Very well organized service department. Scheduled 35k service was done on time and although they were very busy (Saturday morning) .I was kept in the loop throughout the process. . I would definitely recommend Pohanka Lexus to my friends. One of the best service facilities that I have used so far . More

fast and friendly Reza was great and I was in and out in 1 hour! The facility is also set up for people to wait and get work done. Reza was great and I was in and out in 1 hour! The facility is also set up for people to wait and get work done. More

Professional and courteous Reza was very courteous and professional. I enjoyed the experience of dropping off my car at a service dealership for the first time ever... Reza was very courteous and professional. I enjoyed the experience of dropping off my car at a service dealership for the first time ever... More

Courteous, friendly and efficient service! Raymon was top notch! Gave me a call to let me know progress of my recall service and maintenance, and timeline for completion. This was my first e Raymon was top notch! Gave me a call to let me know progress of my recall service and maintenance, and timeline for completion. This was my first experience with Pohanka and I will definitely return for future service! More

Really terrific personalized service Reza was very helpful in getting my Rx450h serviced. When the service took longer than Reza expected, he discounted the bill by $50. Such personal a Reza was very helpful in getting my Rx450h serviced. When the service took longer than Reza expected, he discounted the bill by $50. Such personal attention will keep me coming back! More