Pohanka Lexus Chantilly

I leased RX350 last month from Pohanka Lexus in Chantilly. Our sales person Rashad Adil was excellent. Though we have leased before also from here, but we never had such a pleasant experience. No p Chantilly. Our sales person Rashad Adil was excellent. Though we have leased before also from here, but we never had such a pleasant experience. No pressure, no sales gimick and very respectful and courteous. He gave us a very good deal and we were very very happy. He is very knowledgeable about the car and explained each and every feature in great detail and also demonstrated to us. Even now if we have any question we just call him and he clearly and in detail answers our questions. We are very pleased with him and we will do business with him in the future. More

Ganbat was very helpful, courteous and worked hard to find us the car we wanted. He kept us updated through the entire process. It was a seamless process! We got a great deal but the service made purcha find us the car we wanted. He kept us updated through the entire process. It was a seamless process! We got a great deal but the service made purchasing a vehicle easy and headache free. More

I just purchased a new car from Pohanka Lexus. As a return costumer, I was very pleased to see that their quality of service was still professional. A huge part of returning to Pohanka was due to Mikai return costumer, I was very pleased to see that their quality of service was still professional. A huge part of returning to Pohanka was due to Mikail. As a consultant, he was low key, cheerful and very informative. He made me feel comfortable throughout the entire transaction. He even was able to have the exact car I wanted shipped to this dealership. As a woman buying a car on her own, it was important to me that I could trust a consultant and Mikail was that person. Many thanks! More

I can with ease of conscious say that my experience with Asad Ali was perfect. Couldn’t ask for a better salesman or finance manager Bashir to take care of my daughter buying her first car. Thank you both f Asad Ali was perfect. Couldn’t ask for a better salesman or finance manager Bashir to take care of my daughter buying her first car. Thank you both for your kindness and speedy process More

Avoid this Dealership - esp Veterans Avoid this dealership!!! Pohanka Lexus Chantilly Virginia - especially if you are a Veteran. From the Manager Gary Whipkey (doesn't respond to questi Avoid this dealership!!! Pohanka Lexus Chantilly Virginia - especially if you are a Veteran. From the Manager Gary Whipkey (doesn't respond to questions or email), to Sales Manager Mike Wirth (yells at you over the phone) to Salesman Mike Wattawa (who responds with one or two word sentences) - buying a car from this group is a nightmare. They deserve ZERO stars. They wear you down with hour after hour of details - when you settle on a car and price - they change the car to something you don't want - when you protest they respond by saying the negotiations are over and that the price will change (read increase) and that there's no telling when the car is available - then bring in a car you don't want - and then are very clever as to when the sale is final. Lexus Corporate states they have no control over the dealer in terms of sale - so you are back to the same people who caused you grief in the first place. If you are seeking a Military discount - you have to go through 3 hours of legalize paperwork - 12 pages of forms - have to at least partially finance the car ( just another way to squeeze money out of you). Over two weeks Lexus Customer Service said they had asked the dealership to contact me - no calls - until I wrote to the Manager - who then apparently had his minions actually call me. They "Lost" my DD-214 - I had to return twice with a copy - Lexus had a recall on the car two months after delivery - and no reply from their Tech Rep for assistance. And from other reviews - they overprice their service. Final Comment - avoid this dealership - Pohanka Lexus Chantilly. More

Digusting, Money hungry, Dishonest This is the worst Lexus dealer I've ever dealt with. Dishonest service department. Sloppy jobs done on my car. Incredible rude and disgusting peopl This is the worst Lexus dealer I've ever dealt with. Dishonest service department. Sloppy jobs done on my car. Incredible rude and disgusting people working in their service department. Avoid this place at all cost! More

Do not go here! This was the worst dealer I have dealt with. It was a bad transaction for the start of buying the car. They sold me a car that was damaged. It was dam This was the worst dealer I have dealt with. It was a bad transaction for the start of buying the car. They sold me a car that was damaged. It was damaged inside and outside. Then they would try to hide they did not do anything. Then I was hired yelled at by Garry Wimpkey (General Manager) and Mike Warth. We have tried contacting Scott Crabtree. We have not gotten a response. We bought two cars from this organization. Never go there! Save your money. You will be treated better at other dealerships. More

I’ve written a couple reviews in the past, and all were POSITIVE and i’m going to go ahead and write another positive review. I have an 2012 IS250 and noticed my headlight bulbs were flickering then turned POSITIVE and i’m going to go ahead and write another positive review. I have an 2012 IS250 and noticed my headlight bulbs were flickering then turned off. I went to Pohanka Lexus (which is 30 miles out of my way, even though I live 5 miles from my local dealer) because of the exceptional service. I work with Nicole Perry everytime I come because she goes above and beyond every single time I go there. I took my car in Monday and realized Nicole wasn’t there. Another service advisor, Anuj, approached me and tried to understand my problem. He didn’t. He was arrogant, rude, and not a people person whatsoever. I told him about TWO SEPARATE issues and he thought they were the same issue and then went forward to write up an invoice for two new headlight modules which totaled over $4k! I obviously declined the service and told him I would come back to see Nicole Perry. The second time around was a completely different experience. Because of my absolutely terrible service I had on Monday, Nicole wanted to make it right. She sent out a loaner car to me and picked my car up to have it properly diagnosed which took a couple days. She then notified my that both bulbs were on their last legs and need to be replaced. Total cost with the diagnosis fee? $581. Much better than the estimate I received on Monday. Nicole was in constant communication, sent a loaner to me, and actually cared about have my problem solved correctly. I will forever be a client of Nicole Perry as she goes above and beyond to make sure I am satisfied and stuff gets done correctly. Thank you Nicole Perry for all of your hard work and being the person you are. Much much appreciated!! More

Very pleasant experience and while we did not leave with a car, I wanted to acknowledge the very professional and polite atmosphere at this dealership. If/when the right car comes in, we will be back! Shah a car, I wanted to acknowledge the very professional and polite atmosphere at this dealership. If/when the right car comes in, we will be back! Shah was very attentive and accommodating. More

I brought my lexus car 12/19 for service. I was charged $169 while i was waiting for almost 4 hours and was told that the vibrations in the car was due to tire defect so they weren’t able to help me. I $169 while i was waiting for almost 4 hours and was told that the vibrations in the car was due to tire defect so they weren’t able to help me. I took the car to a mechanic shop and was told that the axle and engine mount is the problem and not the tire. I came to the dealer again and wanted to talk to a service manager (Jayson McCullough) who was rude and racist and he told me to just wait for an advisor to wait for 20 minutes standing on my foot then an advisor helped me. They took the car in after i told them what happened yesterday. I waited 2 hours and they said the same story that its the tire. I asked to check the axle,brakes and engine mount because i have warranty but they wouldn’t. The manager took me to see the computer that shows that the tire is defected but i requested to check something else and he refused. He told me you don’t have to tell me how to do my job. And if i don’t change the tire, he wont help me. He walked away while I was speaking with him. I have the right to be treated fairly and not discriminated, disrespected and singled out. I did bought the new axle and fixed it out of my pocket. Ashraf Mohamed 12/30/2019 More