Pohanka Lexus Chantilly

Excellent service facility I have always had a great experience bringing my vehicles to this Pohanka chantilly location. The staff is friendly and makes sure the customer is in I have always had a great experience bringing my vehicles to this Pohanka chantilly location. The staff is friendly and makes sure the customer is informed of everything being worked on for every visit. Ice cream at customer lounge is always a big bonus , cant skip . Ms Moore is always very personable . More

15,000 mile check up, repair tire Excellent, thorough service. Found the problem with the tire quickly and replaced it. Gave us peace of mind for upcoming trip. Pleased with car wash a Excellent, thorough service. Found the problem with the tire quickly and replaced it. Gave us peace of mind for upcoming trip. Pleased with car wash and vacuumed interior. More

Excellent, attentive service I recently had my Lexus RX 350 serviced at Pohanka. Alfredo Farias was very helpful and offered to assist me immediately so that I did not have to wai I recently had my Lexus RX 350 serviced at Pohanka. Alfredo Farias was very helpful and offered to assist me immediately so that I did not have to wait for another representative. He kept me updated on the progress of the service, and I was very happy when the car was returned cleaned and vacuumed a the end. More

Shane Tabit and Pohanka Lexus Service I can't say enough good things about the Lexus service I received recently on my Lexus RX350 at Pohanka Lexus; and especially the customer service fro I can't say enough good things about the Lexus service I received recently on my Lexus RX350 at Pohanka Lexus; and especially the customer service from Shane Tabit. Shane goes the extra mile to assure that his customers are completely satisfied from start to finish. Whenever I call ahead for an appointment (which is not necessary) Shane makes sure he has my information and loaner car ready in order to save me time. His extra efforts are outstanding and I highly recommend you see Shane whenever you need service at Pohanka Lexus. More

Exceptional service of James Manikath I have been servicing my Lexus with Pohanka service representative Mr. James Manikath since I bought my car from there. He has been extremely helpful I have been servicing my Lexus with Pohanka service representative Mr. James Manikath since I bought my car from there. He has been extremely helpful and a thorough professional. He knows exactly what I was looking for and is very receptive to my requirements. it is a pleasure to deal with James and I never had a bad experience. He is the main reason I still continue to go to Pohanka. Since I am in the market for another car, the overriding criteria to consider buying from Pohanka is my experience with James. Thanks to him and his team, I am a really satisfied customer. He is the best that I can ask for when it comes to dealing with issues of my car. Thanks James for everything!!! More

Excellent Service Had great service at Pohanka Lexus. James Manikath is always very honest, helpful and knowledgeable with my service appointments. I recommend James as Had great service at Pohanka Lexus. James Manikath is always very honest, helpful and knowledgeable with my service appointments. I recommend James as the go-to person for all service appointments. More

Professional and courteous Very well organized service department. Scheduled 35k service was done on time and although they were very busy (Saturday morning) .I was kept in t Very well organized service department. Scheduled 35k service was done on time and although they were very busy (Saturday morning) .I was kept in the loop throughout the process. . I would definitely recommend Pohanka Lexus to my friends. One of the best service facilities that I have used so far . More

fast and friendly Reza was great and I was in and out in 1 hour! The facility is also set up for people to wait and get work done. Reza was great and I was in and out in 1 hour! The facility is also set up for people to wait and get work done. More

Professional and courteous Reza was very courteous and professional. I enjoyed the experience of dropping off my car at a service dealership for the first time ever... Reza was very courteous and professional. I enjoyed the experience of dropping off my car at a service dealership for the first time ever... More

Repair Had to have the radiator replaced due to crack. Reza kept up us updated through the three day event. Very professional. Everyone we came in contact wi Had to have the radiator replaced due to crack. Reza kept up us updated through the three day event. Very professional. Everyone we came in contact with at the dealership was wonderful More