Pohanka Lexus Chantilly

Customer service All the associates provided great service. Ramon was very helpful, pleasant, friendly, curteous, knowledgeable. The service desk was helpful and cur All the associates provided great service. Ramon was very helpful, pleasant, friendly, curteous, knowledgeable. The service desk was helpful and curteous. The cashiers were curteous and friendly! More

Recent Service Appointment Our most recent experience was exceptional. As always, working with James Manikath makes it less stressful. James is very informative and helps us u Our most recent experience was exceptional. As always, working with James Manikath makes it less stressful. James is very informative and helps us understand the issue and he provides the best solution. More

25K service of 2013 GS350 Highly recommend service advisor James for prompt call backs and quick in and out. I like the auto check out option as well. Also requested battery Highly recommend service advisor James for prompt call backs and quick in and out. I like the auto check out option as well. Also requested battery replacements for remotes are promptly addressed. More

Gets things done In general I love this location. Customer service is exceptional and Reza fits right in with that theme. Can-do attitude. As an aside, ran into Mike w In general I love this location. Customer service is exceptional and Reza fits right in with that theme. Can-do attitude. As an aside, ran into Mike while looking at cars when waiting for service. Showed us the cars with zero pressure. Positive all around. More

Timely Nichole took good care of me. She got me in and out. Gave me a status text for my express check out . Nice and smooth. I will see her next time for Nichole took good care of me. She got me in and out. Gave me a status text for my express check out . Nice and smooth. I will see her next time for service... More

Chris Chao Rocks We had to have a labor-intensive service done, so we also ended up with a loaner. Chris was a pleasure to work from the start. He was diligent in his We had to have a labor-intensive service done, so we also ended up with a loaner. Chris was a pleasure to work from the start. He was diligent in his followup, professional in his communications, and dedicated in his outcomes for us. More

Excellent Service I had brought the car to the Dealership due to a flat tire and possible damaged to wheel. Car was also due for a minor service, all of this was taken I had brought the car to the Dealership due to a flat tire and possible damaged to wheel. Car was also due for a minor service, all of this was taken care of in 90 minutes. Raymon and I were talking before I checked out and I guess our conversation made he go back and research our information on the used Lexus we purchased in January. Turns out that the tires are covered under warranty and all I had to pay was a small fee...my wife and I were not aware of the coverage so thank you very much Raymon, and to Pohanka. We have been customers for 13 years and pleased to say that we have never had a bad experience. More

Ample professionalism. Always providing status updates. Great professionalism. Always provided status updates. Worked with me to find economical alternatives. Lexus experience is proving superior even with Great professionalism. Always provided status updates. Worked with me to find economical alternatives. Lexus experience is proving superior even with service. Have owned a few high end makes and Lexus comes on top More

Outstanding service I brought my car in for the major 60k service expecting to be there all day. Alfredo Farlas got me in and out in less than 1.5 hours. All service bu I brought my car in for the major 60k service expecting to be there all day. Alfredo Farlas got me in and out in less than 1.5 hours. All service businesses should study this dealership to see how customer service is supposed to be done. From the minute you drop off the car, to every person you come in contact with, you are treated with kindness and respect, while being highly conscious of your time. More

Excellent Customer Experience I was very impressed with the customer service I was provided. All my questions were answered to my satisfaction. Thank you for a great experience. I was very impressed with the customer service I was provided. All my questions were answered to my satisfaction. Thank you for a great experience. More