Pohanka Lexus Chantilly

Customer service All the associates provided great service. Ramon was very helpful, pleasant, friendly, curteous, knowledgeable. The service desk was helpful and cur All the associates provided great service. Ramon was very helpful, pleasant, friendly, curteous, knowledgeable. The service desk was helpful and curteous. The cashiers were curteous and friendly! More

Chris Chao Rocks We had to have a labor-intensive service done, so we also ended up with a loaner. Chris was a pleasure to work from the start. He was diligent in his We had to have a labor-intensive service done, so we also ended up with a loaner. Chris was a pleasure to work from the start. He was diligent in his followup, professional in his communications, and dedicated in his outcomes for us. More

25K service of 2013 GS350 Highly recommend service advisor James for prompt call backs and quick in and out. I like the auto check out option as well. Also requested battery Highly recommend service advisor James for prompt call backs and quick in and out. I like the auto check out option as well. Also requested battery replacements for remotes are promptly addressed. More

Timely Nichole took good care of me. She got me in and out. Gave me a status text for my express check out . Nice and smooth. I will see her next time for Nichole took good care of me. She got me in and out. Gave me a status text for my express check out . Nice and smooth. I will see her next time for service... More

Excellent service James is the man. He treats you well.He's professional and will help you out in anyway he can. I highly suggest him! Turned me into a long time custom James is the man. He treats you well.He's professional and will help you out in anyway he can. I highly suggest him! Turned me into a long time customer.My service experience with Pohanka lexus is always cool. More

Gets things done In general I love this location. Customer service is exceptional and Reza fits right in with that theme. Can-do attitude. As an aside, ran into Mike w In general I love this location. Customer service is exceptional and Reza fits right in with that theme. Can-do attitude. As an aside, ran into Mike while looking at cars when waiting for service. Showed us the cars with zero pressure. Positive all around. More

Oil change and 10,000 mile service I went to this dealership as I always do for an oil change and mileage maintenance service. I've never been disappointed by this dealership. I went to this dealership as I always do for an oil change and mileage maintenance service. I've never been disappointed by this dealership. More

Excellent Customer Experience I was very impressed with the customer service I was provided. All my questions were answered to my satisfaction. Thank you for a great experience. I was very impressed with the customer service I was provided. All my questions were answered to my satisfaction. Thank you for a great experience. More

Outstanding service I am extremely happy with Mr. Asad Malk and Pohanka Lexus for the quality of service that I receive for my two Lexus cars. Asad Malik is very courteo I am extremely happy with Mr. Asad Malk and Pohanka Lexus for the quality of service that I receive for my two Lexus cars. Asad Malik is very courteous and knowledgeable and always gives me right advice. Also, your waiting lounge is so relaxing with varieties of snacks and coffee! More

Excellent service! I've been going here for years, and Chris Chao has always been a superb help! He provides excellent service, and makes my visit a pleasant experience. I've been going here for years, and Chris Chao has always been a superb help! He provides excellent service, and makes my visit a pleasant experience. More