Pohanka Lexus Chantilly

Best service consultant Mr. Raymond Tanyos Again I was lucky that Mr. Raymond Tanyos, toke care of my car service, I have another Lexus in Monaco, and they are good but no one compares to Mr. T Again I was lucky that Mr. Raymond Tanyos, toke care of my car service, I have another Lexus in Monaco, and they are good but no one compares to Mr. Tanyos professional or courtesy level, I think Pohanka Lexus are lucky to have such gentleman, he is our 5 stars hero. Assem Elbendary More

Exceptional & Great Trusting service I had some questions about Servicing and contacted The Service Center and was helped by Nicole Perry. My call was handled with such professionalism. S I had some questions about Servicing and contacted The Service Center and was helped by Nicole Perry. My call was handled with such professionalism. She is well informed and I was extremely pleased with her directions. I would recommend anyone to Pohanka in Chantilly and aske them to be connected to Nicole for exceptional client service! Thank You!! More

Happy Pohanka Customer Great service, friendly employees and I really love the expanded waiting area on the 2nd floor. I'll be sure to return again and again. Great service, friendly employees and I really love the expanded waiting area on the 2nd floor. I'll be sure to return again and again. More

Excellent every time I love bringing my vehicle in for service I get 5star treatment every time. Excellent service and so efficient yeahhhhh. I was in and out and no exces I love bringing my vehicle in for service I get 5star treatment every time. Excellent service and so efficient yeahhhhh. I was in and out and no excessive upwelling she's straight with me about what work needs to be done. I never feel cheated More

Exceptional Customer Service! I am glad to have found Asad Malik as my representative. He not only offered exceptional services, he felt like family and made every step of the way I am glad to have found Asad Malik as my representative. He not only offered exceptional services, he felt like family and made every step of the way easier than anyone else could have. I have never dealt with a more professional service advisor in my entire 20 years of owning cars. Highly recommended! More

Fast and friendly Got me in and out quickly with a smile. Great job and appreciate them going the extra mile as I was in a hurry on this holiday weekend. Got me in and out quickly with a smile. Great job and appreciate them going the extra mile as I was in a hurry on this holiday weekend. More

Quick / Friendly service The service department at Pohanka Lexus is always quick and responsive. Easy loaner car pickup and return. They are always good with communication a The service department at Pohanka Lexus is always quick and responsive. Easy loaner car pickup and return. They are always good with communication and keeping us updated on the status of our service. If you choose to stay while your car is worked on, the waiting area is always clean and comfortable. More

Great service Lagii Moore did a great job . I came in for 65 k routine service . I had to take a trip for next morning, needed tires . I waited on new waiting area Lagii Moore did a great job . I came in for 65 k routine service . I had to take a trip for next morning, needed tires . I waited on new waiting area while relaxing on massaging chairs my lexus was serviced and tires installed within promised time frame . Thanks Service Department More

Scheduled Maintenance Pohanka Lexus Service Department is the best I've ever dealt with. The employees are always friendly and helpful plus they provide a nice place to wa Pohanka Lexus Service Department is the best I've ever dealt with. The employees are always friendly and helpful plus they provide a nice place to wait for your car to be serviced complete with TV, wifi and refreshments. More

Walk-in service request At every visit... as a matter of routine, Service Reps listen to customers concerns and service requests, offer suggestions as appropriate, specify t At every visit... as a matter of routine, Service Reps listen to customers concerns and service requests, offer suggestions as appropriate, specify the expected repair time/schedule/cost estimate, and arrange for a loaner-car, if needed. There are 4 waiting areas (3 with TVs and 1 quiet reading room with computers. Snacks and coffee are freely available. When your car is ready your Service Rep comes directly to you (no call on a speaker system), reviews the repair results, coordinates payment, and walks you to your car, which (on nice days) has just been washed. At today's visit, Reza K was a perfect example of the high level of customer care provided by Service Reps at Pohanka Lexus. More