Pohanka Lexus Chantilly

Excellent work done in a reasonable amount of time In for 90,000 mile servicing. Lots of things checked and changed, but no areas of deficiency found. Quite speedy this time, only one and a half hours. In for 90,000 mile servicing. Lots of things checked and changed, but no areas of deficiency found. Quite speedy this time, only one and a half hours. Very personable service rep who checked back with me once about a minor issue with rear lights. Major service with a hefty price! More

Lexus service facility I would definitely recommend Pohanka lexus to my friends. One of the best service facilities that I have used. Couple different waiting areas with sn I would definitely recommend Pohanka lexus to my friends. One of the best service facilities that I have used. Couple different waiting areas with snack and drink, plus free Wi-Fi . I can get some work done while servicing my vehicle . More

The Best Customer Service Ever! - Mr. Chris Chao Mr. Chris Chao is a consummate professional who truly cares for his customers. From the time I dropped my car off, Chris was engaging, informative an Mr. Chris Chao is a consummate professional who truly cares for his customers. From the time I dropped my car off, Chris was engaging, informative and most importantly cared about my needs. He called me several times to update me on the status of my car. He even stayed longer than his normal duty hours to accommodate my schedule when I was picking up my car. Mr. Chao's professionalism should be the standard for the auto service industry. It certainly would make consumer experience more pleasant! More

Will definitely be returning! I have had nothing but bad luck with dealer service centers over the last few years, but the staff they over at Pohanka are amazing! Chris was absolut I have had nothing but bad luck with dealer service centers over the last few years, but the staff they over at Pohanka are amazing! Chris was absolutely amazing to work with. He helped me without trying to get me to buy unnecessary services like other dealers! I will definitely be advising my friends to come here when they have issues! More

Great Service Part of the reseason I purchased by GX460 from Pohanka Lexus was the outstanding service we received at Pohanka Acuara. Reza was very friendly and acc Part of the reseason I purchased by GX460 from Pohanka Lexus was the outstanding service we received at Pohanka Acuara. Reza was very friendly and accomodating. Outstanding service once again! More

Excellent in every way Excellent service, attentive staff, clean and comfortable waiting rooms. Vehicle was serviced promptly and was returned to me in a little over one ho Excellent service, attentive staff, clean and comfortable waiting rooms. Vehicle was serviced promptly and was returned to me in a little over one hour after I dropped it off. More

Excellent Job Asad Malik did an outstanding job service my car. I dropped the car for 190K service In the morning and the car was ready on time as he promised. Ano Asad Malik did an outstanding job service my car. I dropped the car for 190K service In the morning and the car was ready on time as he promised. Another great Job from him. Keep up the good work. More

Great experience. Reza was very helpful and recommended to me the best tires for my vehicle. When the alignment machine was down, he offered a loaner to me before I as Reza was very helpful and recommended to me the best tires for my vehicle. When the alignment machine was down, he offered a loaner to me before I asked. He was pro-active which I appreciate. More

Easy service My car was under the extended warranty, but Reza made it very easy to get needed repairs done. Loaner process was also a breeze....this is why I alway My car was under the extended warranty, but Reza made it very easy to get needed repairs done. Loaner process was also a breeze....this is why I always come back! More

SC430 Convertible Top Repair My SC430 had a malfunctioning convertible top. The service rep (Reza Kermanshachi) was very helpful in getting a full understanding of the malfunction My SC430 had a malfunctioning convertible top. The service rep (Reza Kermanshachi) was very helpful in getting a full understanding of the malfunction, and I think this contributed to the accurate diagnosis and repair. Reza arranged for a loaner and made sure the car was checked out before my departure. I'm very satisfied with Pohanka Lexus, and continue to take my vehicle there for service. More