Pohanka Lexus Chantilly | Page 60

Great service from Nicole I had my first maintenance service last week and Nicole Perry provided excellent customer service. It was my best experience at a dealership yet. Tha I had my first maintenance service last week and Nicole Perry provided excellent customer service. It was my best experience at a dealership yet. Thank you for the great service. Courteous and welcoming. More

Professional I love coming to this dealership my Advisor Nicole Is so helpful she always gets me in and out in a timely manner. Always smiling too I love coming to this dealership my Advisor Nicole Is so helpful she always gets me in and out in a timely manner. Always smiling too More

Great experience Convenient and fast service. Courteous employees. Really love that they were so helpful and patient. Bonus that they vacuum the car in addition to was Convenient and fast service. Courteous employees. Really love that they were so helpful and patient. Bonus that they vacuum the car in addition to washing it. Raymon was also so kind to assist me as I juggled two kids and moving their car seats to the rental car. More

Outstanding service experience Fred Earl has been my service advisor for the past 5 years. He always is in a great mood and always offers me a great customer service experience. He Fred Earl has been my service advisor for the past 5 years. He always is in a great mood and always offers me a great customer service experience. He takes the time out to make sure what is needed for my IS-250 and answers all of my questions. Fred Earl truly makes coming to get my car serviced a good experience. More

Above and Beyond Reza provided customer service above and beyond what I could expect. He ensured I understood the repairs that was recommended providing information i Reza provided customer service above and beyond what I could expect. He ensured I understood the repairs that was recommended providing information in detail at a level I could understand. I took note that he was diligent in the small things like confirming whether or not the repair was under warranty and patiently working with me to decide what service I could afford. Finally, he kept me informed about my repairs. He was very patient in working with me which I greatly appreciated. I walked away very pleased with the service provided by Reza. More

Raymon was super-helpful! Excellent customer service, even dropped me off for lunch across the street while I was waiting for the car. Great communication by text and email. Excellent customer service, even dropped me off for lunch across the street while I was waiting for the car. Great communication by text and email. More

Excellent Customer Satisfaction Raymond provided excellent customer satisfaction this morning upon arrival at Pohanka Lexus. Showed excellent teamwork and methodically explained the Raymond provided excellent customer satisfaction this morning upon arrival at Pohanka Lexus. Showed excellent teamwork and methodically explained the process. Very personable. Job Well Done. More

Good Service I have been using Pohanka Lexus since 2007 for all my service work. The staff is knowledgeable and courteous. The facilities are outstanding. The pr I have been using Pohanka Lexus since 2007 for all my service work. The staff is knowledgeable and courteous. The facilities are outstanding. The prices are very high for the major services but that is part of the cost of owning a luxury car. The service representative, Asad Malik, is outstanding in providing explanations, advice and assistance. More

New Customer I arrived this morning to look into getting some work done on my Lexus that I had purchased a few years ago and had gone back to have serviced at anot I arrived this morning to look into getting some work done on my Lexus that I had purchased a few years ago and had gone back to have serviced at another dealership. I left Pohanka Lexus extremely satisfied and in record time with my car serviced and my loyalty transferred to a great team. Thanks to Raymon for making me feel at home right away. More

Outstanding service experience, yet again! I needed my car tires replaced. Asad presented me with various replacement options with pros and cons of each. He truly made the tire being experienc I needed my car tires replaced. Asad presented me with various replacement options with pros and cons of each. He truly made the tire being experience a breeze! Asad Malik is the top service advisor at Pohanka. Thank you Asad!!!! More