Pohanka Lexus Chantilly

Reza Rocks! I took my car in for routine maintenance and Reza was courteous and very thorough. He reviewed my plan, checked for any recalls, and gave me an estim I took my car in for routine maintenance and Reza was courteous and very thorough. He reviewed my plan, checked for any recalls, and gave me an estimate of how long my appointment would take. My car was completed within the timeframe he quoted and he walked me to the car to make sure everything was okay. EXCELLENT CUSTOMER EXPERIENCE! More

Continued Excellent Service Support from Asad! I make a concerted effort to have my Lexus vehicles serviced when Asad Malik is available. The courteous and friendly support he provides, make bringi I make a concerted effort to have my Lexus vehicles serviced when Asad Malik is available. The courteous and friendly support he provides, make bringing my cars in for maintenance a pleasant experience. His knowledge and recommendations are spot on. I have known Asad for many years now, and I have always been impressed with his in-depth car knowledge and ability to clearly explain all recommended services. Sure hope he continues as a service adviser well into the future... More

Professional and efficient, quick service I went and dropped off my Lexus ISF to the dealership for an oil change and Reza notified me that I also had a recall that needed to be done for my ca I went and dropped off my Lexus ISF to the dealership for an oil change and Reza notified me that I also had a recall that needed to be done for my car. Reza gave me a rental car free of charge for the weekend, while my car was in the shop. I am surprised by the courteousness and the professionalism of this service center, as they always seem to go above and beyond for their clients. More

Reza Kermanshahchi I just went in for routine maintenance on my RX350. He is always very friendly and efficient. I wanted an estimate on installing a trailer hitch as I just went in for routine maintenance on my RX350. He is always very friendly and efficient. I wanted an estimate on installing a trailer hitch as well and he had that for me in minutes. More

Efficient, friendly and Reza kept his promised Went to Pohanka Lexus to get my RX350 serviced and state inspection completed. The service department personnel was efficient and truthful. Reza kept Went to Pohanka Lexus to get my RX350 serviced and state inspection completed. The service department personnel was efficient and truthful. Reza kept his promise about the amount of time the process would take and the cost I'll be looking for him in the future. Good service and honesty are priceless. More

As expected - Excellent service Reza and his team provided great service as I always expect from this dealer. This was a major service but the team had it done well before I expected Reza and his team provided great service as I always expect from this dealer. This was a major service but the team had it done well before I expected it. More

Service was good. But too expensive. Reza was professional and courteous and the vehicle servicing was good, but it was way too expensive. Will consider servicing elsewhere because of too Reza was professional and courteous and the vehicle servicing was good, but it was way too expensive. Will consider servicing elsewhere because of too high pricing. More

Friendly quick service. Very efficient. Reza and the team got me in and out in less time than quoted and did everything they said they would when I was there for my 25,000 mile service. Will Reza and the team got me in and out in less time than quoted and did everything they said they would when I was there for my 25,000 mile service. Will definitely use them again. More

Great Service I've been helped by Reza on several visits to Pohanka and he is great - friendly, helpful. Pohanka has a nice waiting area and I'm always sble and o I've been helped by Reza on several visits to Pohanka and he is great - friendly, helpful. Pohanka has a nice waiting area and I'm always sble and o get in and out in a timely manner. I live 5 hours away but the trip is worth it to go to Pohanka. Highly recommend. More

Very good service Dropped my lexus off for 25k service with service writer Lagii Moore . Got the phone call within couple hours . It was quick and efficient . Not only Dropped my lexus off for 25k service with service writer Lagii Moore . Got the phone call within couple hours . It was quick and efficient . Not only serviced my car , also make sure my dashboard and cup holders cleaned as well . Just want to give Pohanka big Thanks !!! More