Pohanka Lexus Chantilly

polite and helpful Pohanka Lexus provides excellent customer service. We have been buying/leasing our vehicles from Pohanka Lexus since 2003 and have always been satisf Pohanka Lexus provides excellent customer service. We have been buying/leasing our vehicles from Pohanka Lexus since 2003 and have always been satisfied with the cars and with the service center. More

Great Service!! I was happy with my experience with Reza. He was very personable, efficient, and quickly figured out my need. He was also professional and knowledge I was happy with my experience with Reza. He was very personable, efficient, and quickly figured out my need. He was also professional and knowledgeable about the available services/parts, and helped to save me money. Highly recommended!! More

Reza a five star experience. Great Service..! I was satisfied and very happy with my experience with Reza. Very professional and work with you to get exact what needs to be done in car. Highly rec I was satisfied and very happy with my experience with Reza. Very professional and work with you to get exact what needs to be done in car. Highly recommended. More

Great Customer Service Reza has assisted me each time I've brought my vehicle in to be serviced. He is always courteous and explains the details of each service. He makes th Reza has assisted me each time I've brought my vehicle in to be serviced. He is always courteous and explains the details of each service. He makes the process of bringing in your vehicle a pleasant one. One of the reasons why I keep coming back to this service center. More

Personalized approach & efficient communication Chris at Pohanka Lexus quickly figured out my preference for cost comparisons, researching alternatives for my 2004 GX470, text vs phone communication Chris at Pohanka Lexus quickly figured out my preference for cost comparisons, researching alternatives for my 2004 GX470, text vs phone communication, limited availability due to work travel and incorporated these aspects of working with me into his approach. He found a way to replace my rear suspension for half the initial estimate, He was considerate about texting me with clear actionable decision points so my car work could progress while I was at a west coast conference. His guidance was solid. He is smart and capable and has the natural ability to identify potential problems in advance, making good business for his employer and keeping me in a safe well maintained 13-yr-old vehicle. Good experience all the way around. Not to mention my new dashboard. Upleveling my ride. All this out of an air bag curtain-part recall. Give him a bonus. :) More

Exceptional service My service advisor Chris, was very professional and knowledgeable regarding the service being conducted on my vehicle. Communication was outstanding t My service advisor Chris, was very professional and knowledgeable regarding the service being conducted on my vehicle. Communication was outstanding throughout the whole process.I am extremely pleased with the overall service provided. More

Fantastic service Always pleasant and professional. Quick and reliable. Have been serviced here since 2010. Ms. Moore is always helpful and knowledgeable. Pohanka Always pleasant and professional. Quick and reliable. Have been serviced here since 2010. Ms. Moore is always helpful and knowledgeable. Pohanka is lucky to have her. More

Great customer service Very nice atmosphere and professional customer service from Alfredo Gonzales.I enjoyed the massage chair and all complementary food and drinks that wa Very nice atmosphere and professional customer service from Alfredo Gonzales.I enjoyed the massage chair and all complementary food and drinks that was available. Thanks More

Very pleasant experience on a cold snowy day! Ms. Nicole Perry welcomed me with a big smile. After assessing the purpose of my visit, she was very honest to let me know that it would take over an Ms. Nicole Perry welcomed me with a big smile. After assessing the purpose of my visit, she was very honest to let me know that it would take over an hour. While I waited in the lounge, Ms. Perry came over to let me know that it would actually need a little more time to fix the problem. She then mentioned about my visiting the new upstairs lounge and even directed me to it. I was so pleasantly surprised that I did not mind the extended wait period. I was really impressed with Ms. Nicole's outstanding customer service today. More

Recall inconvenience turned into pleasant surprise My Lexus was recalled and I procrastinated taking it in for the mandated repair because I just knew it was going to be a huge hassle. Asad Malik made My Lexus was recalled and I procrastinated taking it in for the mandated repair because I just knew it was going to be a huge hassle. Asad Malik made it as smooth and painless as it could possibly have been. My car is getting its repair completed, as well as its 40,000 mile service, plus state inspection and emissions inspection, and in the meantime I have a loaner to drive that may end up being the next Lexus I purchase. Thanks, Pohanka, for such an excellent service person. More