Pohanka Lexus Chantilly

Great communication and help! I received great support from Reza Kermanshahciki--he's very smart and saved me a lot of time with my Lexus SUV 2015 repair questions and car mechanis I received great support from Reza Kermanshahciki--he's very smart and saved me a lot of time with my Lexus SUV 2015 repair questions and car mechanism questions. 5 Stars! More

Customer oriented service experience Both Mr. Manikath James and his service team have yet again provided another unrivaled service visit. Mr. James is very detail oriented regardless of Both Mr. Manikath James and his service team have yet again provided another unrivaled service visit. Mr. James is very detail oriented regardless of whether it is a normal service or one totally out of the blue especially when it comes to making recommendations. He is also willing to go the extra mile to ensure all-round customer satisfaction to further customer retention efforts. Praises are definitely in order for the clockwork service flow as well as all of the comforts/luxuries provided to those waiting at the service center. Keep up the great work! More

Exceptional attention to details from service advisor I have been taking my Lexus ES 350 to service adviser James Manikath since I bought the car many years ago. He shows exceptional knowledge of Lexus I have been taking my Lexus ES 350 to service adviser James Manikath since I bought the car many years ago. He shows exceptional knowledge of Lexus vehicles and remembers work done on my car before without even looking at the service record. James takes a personal interest in the vehicles of each customer. He would either get the repair done quickly or give me a loaner car if the work would take more time. Either way, I have been extremely satisfied with the exceptional service from James Manikath and Pohanka Lexus. More

Top notch service James made me feel very comfortable and gave me genuine advice about the best way to fix the issues with my car. The service is top notch. The prices James made me feel very comfortable and gave me genuine advice about the best way to fix the issues with my car. The service is top notch. The prices are competitive and fair... More

Trust Pohanka Lexus I have been taking my cars to Pohanka Lexus, specifically working with James, for the last 11 years. I trust them to sell me only what I need, to gua I have been taking my cars to Pohanka Lexus, specifically working with James, for the last 11 years. I trust them to sell me only what I need, to guarantee their work and to treat me as a valued customer. They exceed my expectations everytime. James has been terrific to work with and is always honest and straightforward regarding what needs to get done. More

Excellent service representative. Knowledgeable,courteous. Very attentive, represents Pohanka Lexus well. Knowledgeable and aims to please. Prompt and timely of getting work done. Answered all my questions and Very attentive, represents Pohanka Lexus well. Knowledgeable and aims to please. Prompt and timely of getting work done. Answered all my questions and was detailed as to the cost. Friendly guy. Would recommend him to all. More

Wounderfull Friendly as can be. I am normally very nervous about this kind of stuff, but Mr. Farias made me feel very welcome. He was very friendly and was very Friendly as can be. I am normally very nervous about this kind of stuff, but Mr. Farias made me feel very welcome. He was very friendly and was very knowledgeable. A rating service for sure. More

Warranty work and oil change Chris Chao made our visit easy. He always has a great positive attitude. He is always helpful and makes sure we get the parts and service we need. Chris Chao made our visit easy. He always has a great positive attitude. He is always helpful and makes sure we get the parts and service we need. He doesn't over sell services either. It is always a pleasure to work with him. The quality of work that we experienced has been great. If what we wanted done could be done, they did it! More

Excellent Service James provide the excellent services for my Lexus (right now, I still have 3 of them, i.e. the GX, RX and ISC) and always take care of them. He is fr James provide the excellent services for my Lexus (right now, I still have 3 of them, i.e. the GX, RX and ISC) and always take care of them. He is friendly and always smile. Good Joy, James!! More

Great Service I'm new to the area and visited Pohanka Lexus of Chantilly to get my VA inspection & emissions and the experience was much better than what I'm used t I'm new to the area and visited Pohanka Lexus of Chantilly to get my VA inspection & emissions and the experience was much better than what I'm used to. All staff, especially my service manager Shane was very prompt, courteous, knowledgeable and professional. I'm actually looking forward to going back for my routine maintenance! More