Pohanka Lexus Chantilly

Recall inconvenience turned into pleasant surprise My Lexus was recalled and I procrastinated taking it in for the mandated repair because I just knew it was going to be a huge hassle. Asad Malik made My Lexus was recalled and I procrastinated taking it in for the mandated repair because I just knew it was going to be a huge hassle. Asad Malik made it as smooth and painless as it could possibly have been. My car is getting its repair completed, as well as its 40,000 mile service, plus state inspection and emissions inspection, and in the meantime I have a loaner to drive that may end up being the next Lexus I purchase. Thanks, Pohanka, for such an excellent service person. More

Best customer service Thank you Nicole Perry for your wonderful professional service. I enjoyed the atmosphere approach and the service. I enjoyed the massage and all comp Thank you Nicole Perry for your wonderful professional service. I enjoyed the atmosphere approach and the service. I enjoyed the massage and all complementary service that was averrable. More

25,000 mile service and brake problems Raymon was a pleasant and helpful service advisor and helped me get my problems solved within a reasonable period of time. It is convenient that Pohan Raymon was a pleasant and helpful service advisor and helped me get my problems solved within a reasonable period of time. It is convenient that Pohanka is open as much as it is More

Lexus Service Raymon is an outstanding service adviser very knowledgeable and gives his customer the satisfaction of service they deserved. I would recommend him t Raymon is an outstanding service adviser very knowledgeable and gives his customer the satisfaction of service they deserved. I would recommend him to my friends. Thank you so much. More

Car Service Raymond is always so friendly and welcoming when I stop by. He explains things well, is helpful, and attentive. I've been fortunate to have Raymond th Raymond is always so friendly and welcoming when I stop by. He explains things well, is helpful, and attentive. I've been fortunate to have Raymond the last 2 times my car has been in for service and he's a big part of why I am so happy driving a Lexus. JEM More

Always a pleasure Asad is very courteous, professional and it is always a pleasure to deal with him. He follows up consistently while the vehicle is being service. Asad is very courteous, professional and it is always a pleasure to deal with him. He follows up consistently while the vehicle is being service. More

Raymond was very welcoming , friendly and helped me to get in and out very quickly. Early morning...still had the day to get things done. , friendly and helped me to get in and out very quickly. Early morning...still had the day to get things done. More

Always pleased My service consultant Assad Malik, was very knowledgeable and promptly took care of everything, even after I has forgotten to mention one more item up My service consultant Assad Malik, was very knowledgeable and promptly took care of everything, even after I has forgotten to mention one more item upon checking out. The new waiting area upstairs is very nice. I get more done there than at my office. Very restful as well as productive. I am always pleased with my service at Pohanka Lexus. My wife and I have been dealing with Pohanka since 2012 and have purchased two cars. My recent service has been the same good experience. Thank you for your consistently high level of customer service.j Dick Wirz More

EXCELLENT Great service! Service advisor Paul was very professional and courteous. Amenities offered while waiting for my vehicle are outstanding, especially t Great service! Service advisor Paul was very professional and courteous. Amenities offered while waiting for my vehicle are outstanding, especially the massage chairs! Thank you! More

Outstanding Service Always Asad Malik is the top service advisor at Pohanka. I always plan my service visits around his schedule, truly! He always ensures I have the latest upd Asad Malik is the top service advisor at Pohanka. I always plan my service visits around his schedule, truly! He always ensures I have the latest updates about my RX450h and his customer service skills are impeccable. More