Pohanka Lexus Chantilly

Exceptional service of James Manikath I have been a customer of Pohanka Lexus for many years and my service manager is JAMES MANIKATH. I have always been impressed with the professionali I have been a customer of Pohanka Lexus for many years and my service manager is JAMES MANIKATH. I have always been impressed with the professionalism and customer appreciation of James. He is a calming influence. Even when I was worried that the bills may be too high, he will always guide me in the right way. I always leave the dealership with complete satisfaction. He is a joy to work with and is always pleasant and helpful. it is because of him, I am going to the dealer, even though my warranty has expired. He is a real asset to the dealership and very knowledgeable and helpful. One of the best I ever came across. More

Service Experience Another great experience at Pohanka Lexus of Chantilly. James Manikath and his team continue on this streak of providing great service and accurate r Another great experience at Pohanka Lexus of Chantilly. James Manikath and his team continue on this streak of providing great service and accurate recommendations. There is never a doubt about unnecessary repairs. Keep up the great service James! More

AWESOME EXPERIENCE Even though I only came in for a minor recall, I was really pleasantly surprised at the level of courtesy I was provided. Upon pickup, my gas tank was Even though I only came in for a minor recall, I was really pleasantly surprised at the level of courtesy I was provided. Upon pickup, my gas tank was filled up, my car was washed, and the the whole repair only took 2 days. Thank you, Lagii, for the great service. More

TOUCH OF CLASS I guess I should be used to the degree of customer care and the excellent work I receive from Pohanka Lexus every single time, but I want to take this I guess I should be used to the degree of customer care and the excellent work I receive from Pohanka Lexus every single time, but I want to take this opportunity to single out Ms. Lagii Moore for her knowledge, friendliness and efficiency. She made my last service experience a pleasure. More

Recall service Friendly and courteous !!! My recall work done in a timely manner! love the new waiting area especially separate working offices . Never any problems Friendly and courteous !!! My recall work done in a timely manner! love the new waiting area especially separate working offices . Never any problems when I came in too see employees at Pohanka Lexus . More

Great Service Advisor Mr. James, Service Advisor has provided me excellent customer service for the past several years. He always smiles and friendly. I appreciate the se Mr. James, Service Advisor has provided me excellent customer service for the past several years. He always smiles and friendly. I appreciate the service I am continuously provided. I would highly recommend Pohanks Lexus Chantilly to anyone. More

Oil change and rotation of tires I came in for an oil change and was in and out within the specified time as promised including a car wash. I was completely satisfied with today's vi I came in for an oil change and was in and out within the specified time as promised including a car wash. I was completely satisfied with today's visit. More

Fast service for Lexus GS 350 25K service Called up my service advisor James ahead of the time, dropped off the car for 25k service and in and out with a loaner in no time. Highly recommend J Called up my service advisor James ahead of the time, dropped off the car for 25k service and in and out with a loaner in no time. Highly recommend James and also their auto pay option for fast execution. Also the porters at the gate are very attentive during loaner drop off. More

Great Service Pohanka Lexus in Chantilly is my favorite Lexus service center to go to. Even though I have moved and there are closer Lexus service centers, it is w Pohanka Lexus in Chantilly is my favorite Lexus service center to go to. Even though I have moved and there are closer Lexus service centers, it is worth the drive to go to Pohanka Lexus. The facilities are clean and the staff are polite. I do not have to make an appointment, which is great considering my demanding job. If my wait will be a long one, I am given a service vehicle. Reza assisted me this last time and he was straight and to the point - which is what I am looking for. My car is always clean when the work is complete. Thank you! More

Excellent experience at my last service Service adviser was Lagii. She was extremely helpful and knowledgable (even told me about a recall coming on my ES350). Services was completed in a Service adviser was Lagii. She was extremely helpful and knowledgable (even told me about a recall coming on my ES350). Services was completed in a timely manner and reasonable. I always have my Lexus serviced here because I can trust the dealership. More