Pohanka Lexus Chantilly

Customer is an inconvienence to them. Great car salesman, however HORRIBLE service department. The service reps are either to busy on their cell phones or just blatantly refuse to acknowl Great car salesman, however HORRIBLE service department. The service reps are either to busy on their cell phones or just blatantly refuse to acknowledge you. On the evening of July 3rd, I dropped off my 1997 Lexus SC400 for a morning appointment on July 4th. I admit the car is getting long in the tooth 255K miles and 22 years old. However, I think that is more of a testament of Lexus quality that it still runs strong requiring only minor maintenance here and there. My first experience started out great, the valet was prompt and courteous. Before I even exited my car he was outside waiting for me to exit so he could jot down my mileage and tag my car. Once he was done he instructed me to take the yellow tag inside, and one of the ladies would assist me in checking my car in. I have worked in the IT industry for over 20 years, I don't wear a suit and tie to work. Normally business casual is my work attire, however seeing as it is a 4 day weekend, I had on jeans and a button-up shirt. I entered the service building and found three ladies, one lady (Nicole) was already working with a customer. Another lady, Renee appeared to be available seeing as she didn't have any customers and was on her cell phone. I looked in her direction expecting her to acknowledge me and assist me in checking my car in. Unfortunately, she did not she continued on her phone unable to even mention that someone will be right with me. Another young lady, Scarlet on my right was finishing up some paperwork and mentioned that she will be right with me. Once she finished up her paperwork she called me up and looked at the yellow tag the young man provided me. Within 5 - 10 minutes of walking up she had already checked my Lexus in and was getting ready to find me a loaner car. I declined the loaner car because I have quite a few Toyota's I can drive at home. About 15-20 minutes after leaving the dealership, I received a text from Lexus saying that I would be receiving text updates on my vehicle. Although a nice feature I only received that initial text on the status of my vehicle. I sure hope this experience isn't any indication of the quality I should expect from Lexus. Although 19 miles from my house I will gladly drive farther to Alexandria or even Rockville which has more than 2 times as many positive ratings on Google. More

Finance help He lowered my payments and showed me how to improve my credit! I recommend Pohanka Lexus and their team! They did an outstanding job with the process! He lowered my payments and showed me how to improve my credit! I recommend Pohanka Lexus and their team! They did an outstanding job with the process! More

Why we continue to come back - Shavan Barzani We just purchased another Lexus from this dealership. Shavan was a new salesman for us with years and years of experience. He continued to research We just purchased another Lexus from this dealership. Shavan was a new salesman for us with years and years of experience. He continued to research cars for us; assured all promises and commitments w4re kept; always returned calls and made us feel appreciated. We now feel as though he is a trusted friend with high integrity. He and his team members afforded us unprecedented.service. We will return to Shavan and this dealership again! Thank you, Christine and Pete Wauls More

unhappy with my financial officer. I’m extremely unhappy. I walked in to buy new Lexus also pay off my old Lexus. He new how important was to me to have navigator in my car. I walked ou I’m extremely unhappy. I walked in to buy new Lexus also pay off my old Lexus. He new how important was to me to have navigator in my car. I walked out without navigation plus paid more than what sales person offered me. More

Thank you , Mr Suseel! It was a joy to do business with you, Sir! I will be totally happy to come back! Best Regards, Naran , Mr Suseel! It was a joy to do business with you, Sir! I will be totally happy to come back! Best Regards, Naran More

Great Dealership I and My wife are so delighted to lease new 2019 NX 300. Hamed Amirchoupani, the sales specialist, helped us to get a great deal for our car, and he t I and My wife are so delighted to lease new 2019 NX 300. Hamed Amirchoupani, the sales specialist, helped us to get a great deal for our car, and he treated us in highly professional, patient and friendly way. Ayad Aljadiri More

Good Approach Susheel did an awesome job of getting us a good deal and kudos to his determination of effort. Will recommend more people to Susheel for buying Lexus. Susheel did an awesome job of getting us a good deal and kudos to his determination of effort. Will recommend more people to Susheel for buying Lexus. More

Not what it once was I have 20 years of Pohanka Lexus service experience through multiple Lexus vehicles. Recently it’s gone downhill. From little things, like not reset I have 20 years of Pohanka Lexus service experience through multiple Lexus vehicles. Recently it’s gone downhill. From little things, like not resetting the maintenance indicator after an oil change on one car, to big things on another car. Like taking a modest non-mechanical repair from a 3 day process to a two week ordeal complete with inaccurate and ever changing versions of “what’s wrong” along with exorbitant pricing even by Lexus standards. Leave a voicemail for a callback? No response. They send you a text, you respond with questions? No response. Finally get through and they’ll call you back in 15 minutes? You’ll be calling them back hours later trying to get the answer. Sorry to say despite a good run, I’ll be going elsewhere in the future. More

Service beyond the call of duty It’s known that the service of Lexus IS excellent service, however adding an expert like Raymon Tanyos to it, the result is service unparalleled in th It’s known that the service of Lexus IS excellent service, however adding an expert like Raymon Tanyos to it, the result is service unparalleled in the world, I own another Lexus in Monaco, that’s why I have the international experience about Lexus services internationally that is why I am qualified to make my statements about Mr. Tanyos, he is not only knowledgeable about his job but his advices and help for me are unmatched, he is a real expert in handling the service requests, his explanation is wonderfully simple yet fully technical to be understood by anyone Regardless of your level of engineering, he is the star of the service department, every time I visit for service, I look for him, I feel confident when he is handling my service visit, I am lucky to had his perfect help many times, and I am looking to have him for every time I come for service, Thanks Mr. Raymon Tanyos. More

Best Car Buying Experience Ever!!! My experience with Pohanka Lexus was the Best I have ever had hands down. Vinni Nair, Angel Ly & Rockey Mehri were the best they truly know how to tr My experience with Pohanka Lexus was the Best I have ever had hands down. Vinni Nair, Angel Ly & Rockey Mehri were the best they truly know how to treat a customer and make the experience Top Notch!!! I traveled 3.5 hours to lease my Lexus from them and will recommend my friends and family do the same!! They really understand what a Great Customer Experience is all about!!! Vinni, Angel & Rockey Thank You for all your help I Love the car!!! More