Pohanka Lexus Chantilly

Great service from James James my service advisor has been a great help with my service needs. I was away on vacation and was able to call him to troubleshoot some issues I ha James my service advisor has been a great help with my service needs. I was away on vacation and was able to call him to troubleshoot some issues I had with my car. He is extremely reliable and I trust that he is looking out for me verses how some of the other service advisors at other dealerships where you feel like you are just a number and they want to put add ons to all of your service visits. More

Excellent Customer Service. Asad Malik was awesome. He was very knowledgeable and cared to listen to my issues. He is true professional. Keep up the great work Asad. Asad Malik was awesome. He was very knowledgeable and cared to listen to my issues. He is true professional. Keep up the great work Asad. More

impressive service experience Pohanka Lexus dealership keeps an accurate maintenance record and notify us of any scheduled maintenance needed on our vehicles. Follows up with email Pohanka Lexus dealership keeps an accurate maintenance record and notify us of any scheduled maintenance needed on our vehicles. Follows up with email survey on how the service was done and made sure complete satisfaction was met. Thank you Lagii Moore . Alice More

Excellent Customer Service! I came in for routine maintenance and it turned out I had a nail in my tire and would have had to pay to replace it. Mr. Tanyos went the extra mile t I came in for routine maintenance and it turned out I had a nail in my tire and would have had to pay to replace it. Mr. Tanyos went the extra mile to help me and found that I had purchased a protection plan for my tires, and this service ended up being free- a saving of about $300! He was very gracious and was the epitome of professionalism and I would definitely recommend him to anyone in the future. Great work! More

Mr. Tanyos excellent Model for helping clients I have been using Pohanka services for many years, until I Mr. Tanyos handled one of my visits for service, he impressed me by his manner, professiona I have been using Pohanka services for many years, until I Mr. Tanyos handled one of my visits for service, he impressed me by his manner, professional knowledge and patient in explaining and answering my questions, today I was lucky again to have him for consultation about the services needed for my car and as usual, he advised and handled my visit in excellent way, I have to recommend 5 stars for him, and for sure , I will choose him as my service consultant for my future visits even if I have to wait until he is free to handle my car, it is pleasure to deal with him, I hope the management of Lexus show also their appreciation to this gentle man. Commandant Assem Elbendary More

Great Service! I came in for my maintenance service and Scarlet greeted me at the door. She was quick to have me checked in and get a loaner car. I love the express I came in for my maintenance service and Scarlet greeted me at the door. She was quick to have me checked in and get a loaner car. I love the express checkout, it makes everything easier when you're in a rush to pickup. Great service experience as always. More

Great addition to your service team I am a regular at Pohanka for service of my two Lexus cars. Recently I was helped by Alfredo Farias. He not only was friendly with a great sense of hu I am a regular at Pohanka for service of my two Lexus cars. Recently I was helped by Alfredo Farias. He not only was friendly with a great sense of humor but also service oriented and efficient. In addition to taking care of my service, he went out of his way and gave me very useful advice on some more personal things I needed for my family. It is always great to find someone that makes you feel at home even when you are away from home. Keep up to good work Alfredo! More

Good service Took my Lexus in for 100K service. Raymon was very prompt and efficient in processing my service. Promised completion in 2 hours or less; it was com Took my Lexus in for 100K service. Raymon was very prompt and efficient in processing my service. Promised completion in 2 hours or less; it was completed in 1 1/2 hours. Great service. More

Attention to details by service expert Mr. James Manikath I am a regular customer at Pohanka Lexus for getting my two Lexus cars serviced and I always entrust James to take care of any problems that I have wi I am a regular customer at Pohanka Lexus for getting my two Lexus cars serviced and I always entrust James to take care of any problems that I have with my vehicles once in a while. Over the last four years, I have come to know James as an exceptional service representative who attends to every detail in getting my car serviced and ready, on time. I am a professional, especially with years of expertise in automobile safety matters and safety requirements, From that vantage point I can categorically state that he knows these cars bumper to bumper and what is needed whenever any minor problems come up. James is an ultimate professional who takes good care of his customers. I continue to have good service from my Lexus cars and the secret to its long life and good performance is good and timely service that James has given me over the last four years. I can unhesitatingly state that anyone needing service attention at Pohanka Lexus, ask for James. He will deliver you expert advice. Thank you James, and Pohanka for the excellent service you provide. More

Consistently Exceptional Service Having a great customer experience is not common but not unheard of... on occasion I can get really good to great customer service at many locations f Having a great customer experience is not common but not unheard of... on occasion I can get really good to great customer service at many locations for many different services. However, what separates place from place and dealer from dealer is consistency. Even in sports - players can have a great game once in a while - but its the likes Joe Montana, Ted Williams, Larry Byrd and the like that separated themselves form other players because of their consistently high level of performance. This is Asad and his team at Pohanka Lexus. Great service - not once in a while, not every now and then - but EVERY TIME. CONSISTENTLY exceptional service. For this - I will always remain a loyal customer. More