Pohanka Lexus Chantilly

Good service Took my Lexus in for 100K service. Raymon was very prompt and efficient in processing my service. Promised completion in 2 hours or less; it was com Took my Lexus in for 100K service. Raymon was very prompt and efficient in processing my service. Promised completion in 2 hours or less; it was completed in 1 1/2 hours. Great service. More

Attention to details by service expert Mr. James Manikath I am a regular customer at Pohanka Lexus for getting my two Lexus cars serviced and I always entrust James to take care of any problems that I have wi I am a regular customer at Pohanka Lexus for getting my two Lexus cars serviced and I always entrust James to take care of any problems that I have with my vehicles once in a while. Over the last four years, I have come to know James as an exceptional service representative who attends to every detail in getting my car serviced and ready, on time. I am a professional, especially with years of expertise in automobile safety matters and safety requirements, From that vantage point I can categorically state that he knows these cars bumper to bumper and what is needed whenever any minor problems come up. James is an ultimate professional who takes good care of his customers. I continue to have good service from my Lexus cars and the secret to its long life and good performance is good and timely service that James has given me over the last four years. I can unhesitatingly state that anyone needing service attention at Pohanka Lexus, ask for James. He will deliver you expert advice. Thank you James, and Pohanka for the excellent service you provide. More

Consistently Exceptional Service Having a great customer experience is not common but not unheard of... on occasion I can get really good to great customer service at many locations f Having a great customer experience is not common but not unheard of... on occasion I can get really good to great customer service at many locations for many different services. However, what separates place from place and dealer from dealer is consistency. Even in sports - players can have a great game once in a while - but its the likes Joe Montana, Ted Williams, Larry Byrd and the like that separated themselves form other players because of their consistently high level of performance. This is Asad and his team at Pohanka Lexus. Great service - not once in a while, not every now and then - but EVERY TIME. CONSISTENTLY exceptional service. For this - I will always remain a loyal customer. More

Lexus Service I have bought and serviced quite a few cars at Pohanka Lexus. The biggest reason that we go to Lexus is their fantastic service department. We alway I have bought and serviced quite a few cars at Pohanka Lexus. The biggest reason that we go to Lexus is their fantastic service department. We always work with Shane and have never been disappointed. More

Outstanding Service - As Always! I have always received FIRST CLASS service and attention at this Dealership. I purchased my car there in 2006 and have always returned for any service I have always received FIRST CLASS service and attention at this Dealership. I purchased my car there in 2006 and have always returned for any service needed. I would never consider going any place else. Today was my first experience with Mike Evans, and he was very helpful, attentive, and on top of his game! More

Simply the best! My recent visit at Pohanka Lexus was wonderful. Thanks to Mike Evans! He was super friendly and helpful. He made the process very easy . He has an ex My recent visit at Pohanka Lexus was wonderful. Thanks to Mike Evans! He was super friendly and helpful. He made the process very easy . He has an excellent personality. I would definitely recommend anyone who plans on visiting this dealership ask for Mike! Thanks again for everything! More

Mike Evans came through again Mike Evans took care of me. What I thought was going to be a lengthy repair was not and Mike explained everything in detail what was going to be done Mike Evans took care of me. What I thought was going to be a lengthy repair was not and Mike explained everything in detail what was going to be done and completed it in under the est time. Great job Mike! More

Fantastic Customer Service Great dealer, great customer service. Raymon Tanyos is a fantastic service consultant who had be in and out (loaner) in less than 15 minutes. Followed Great dealer, great customer service. Raymon Tanyos is a fantastic service consultant who had be in and out (loaner) in less than 15 minutes. Followed up with a call when finished and was extremely personable. One reason I went with Lexus was because of their service, and, of course their well built cars. But it is their service that has made me a Lexus girl for life. More

Besides the dealer ship the personal touch of Jamee.. I have been going to this service center for 12+yrs and James has been my go to guy. I have used some of the other Service Reps., and to to me the se I have been going to this service center for 12+yrs and James has been my go to guy. I have used some of the other Service Reps., and to to me the service with a smile and taking care of my vehicles is at the top of my list. I have two SUVs RX and LX, and both of them are serviced at the same center and to date I have never found any reason to complain. More

Very helpful!! Whenever I come in with my Lexus I always go to Lagii, She is very friendly and helps me understand the repairs being done in an easy way. She is nice Whenever I come in with my Lexus I always go to Lagii, She is very friendly and helps me understand the repairs being done in an easy way. She is nice and informative and always has a smile on her face, which is very approachable. I will always bring my vehicle back to her because I can trust her. More