Pohanka Lexus Chantilly

James's excellent service of all my Lexus I purchased 5 Lexus from Pohanka in Chantilly, and right now I still have 3 of them in different models. James always provides the exceptional servic I purchased 5 Lexus from Pohanka in Chantilly, and right now I still have 3 of them in different models. James always provides the exceptional service since my first Lexus check in for service. He is friendly and always smiles. He has professional knowledge about the Lexus. I did recommend my friends come to service and ask for James. They told me that they like his service and now become the regular customer in Chantilly Pohanka. I'm highly recommended that James should be the best service adviser for this year. More

Always feel like a winner There are not enough words to describe the service department at Pohanka Lexus and in particular Lagii Moore. She always manages tonprobide great serv There are not enough words to describe the service department at Pohanka Lexus and in particular Lagii Moore. She always manages tonprobide great service and to convey a feeling of trust care that are unequaled. Thanks, Lagii!! More

Very helpful!! Whenever I come in with my Lexus I always go to Lagii, She is very friendly and helps me understand the repairs being done in an easy way. She is nice Whenever I come in with my Lexus I always go to Lagii, She is very friendly and helps me understand the repairs being done in an easy way. She is nice and informative and always has a smile on her face, which is very approachable. I will always bring my vehicle back to her because I can trust her. More

Raymon I been working with Raymon since last year. He welcomed me from to door to door. He always trys to help me in a fast easy and way. Sometimes if I I been working with Raymon since last year. He welcomed me from to door to door. He always trys to help me in a fast easy and way. Sometimes if I call him ahead of time I arrived with everything ready just waiting for the car to start. I'm very happy with this service . Thank you so much Raymon. More

140K mile Service James Manikath continues to provide great service, recommendations, and timely solutions. He always makes sure no to add-on to many expensive repairs James Manikath continues to provide great service, recommendations, and timely solutions. He always makes sure no to add-on to many expensive repairs on one invoice. His assessments are spot on and that makes it easier to space out the cost of repairs that are needed. Good Work James! you continue to impress. More

Service Department The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recen The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recent purchase. One of our deciding factors was how easy it is to get your car serviced. Upon arrival for our first service, we were greeted by Ashley, our service consultant. She walked us through the entire process and we were out the door and in a loaner in less than 10 minutes. (She gave us the option to stay in their waiting area that was stocked with tons of snacks and drinks- but we had a few errands to run). A couple of hours later, she called back to say the work was done and we could come pick up our car at our convenience. When you pull into the dealership, you are greeted by someone in the parking lot that takes the rental keys and shows you where your car is parked. You don't even have to go back into the building! The only thing that I missed was a big thank you to Ashley. She was fantastic and this is exactly why we will always own a Lexus! More

Accident in Service Area I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician t I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician tried to drive it to the working area. This caused damage to the car front side. The car bumper, bonnet and sensors were damaged. I expected the car to be repaired without any records on the history, unfortunately the dealership is using their insurance to get the repairs done and the history would be recorded, which eventually affect my resale value of the car. I will be happy if I see any extra compensation for the damaged caused. Shouldn't,t it be the responsibility to keep the customer happy for no fault the customer. I am being penalized for no Fault of mine. I demand for more compensation. More

Great Customer Service experience Upon arriving to the Dealership Asad was waiting for me. he made sure that all of my needs were met and that I got everything that I was supposed to. Upon arriving to the Dealership Asad was waiting for me. he made sure that all of my needs were met and that I got everything that I was supposed to. I will be coming back to the dealership for his knowledge and attention to detail. More

Knowledgeable Service Department Scarlet is an amazing, knowledgeable Service Consultant. She is well versed in the cars and the mechanics behind the cars. She said the Mitch traine Scarlet is an amazing, knowledgeable Service Consultant. She is well versed in the cars and the mechanics behind the cars. She said the Mitch trained her (which I have worked with him as well and think he fabulous) and they are similar in their approach. They are easy to trust and talk with. They don't talk to you, they talk with you. Thanks for being my Service Consultant. I will always arrive when either you or Mitch are working. More

Great Service Excellent customer service is hard to come by these days. It is always a delight to have Fred Earl advice me on my car. You can truly tell he has a pa Excellent customer service is hard to come by these days. It is always a delight to have Fred Earl advice me on my car. You can truly tell he has a passion for what he does and takes pride in making sure his customers are taken care of. Thank you for always taking good care of my Lexus! More