Pohanka Lexus Chantilly

Always feel like a winner There are not enough words to describe the service department at Pohanka Lexus and in particular Lagii Moore. She always manages tonprobide great serv There are not enough words to describe the service department at Pohanka Lexus and in particular Lagii Moore. She always manages tonprobide great service and to convey a feeling of trust care that are unequaled. Thanks, Lagii!! More

James's excellent service of all my Lexus I purchased 5 Lexus from Pohanka in Chantilly, and right now I still have 3 of them in different models. James always provides the exceptional servic I purchased 5 Lexus from Pohanka in Chantilly, and right now I still have 3 of them in different models. James always provides the exceptional service since my first Lexus check in for service. He is friendly and always smiles. He has professional knowledge about the Lexus. I did recommend my friends come to service and ask for James. They told me that they like his service and now become the regular customer in Chantilly Pohanka. I'm highly recommended that James should be the best service adviser for this year. More

Awesome Service To start with my service experience at Pohanka Lexus Chantilly was outstanding. James Manikath is very informative, honest and friendly, and above and To start with my service experience at Pohanka Lexus Chantilly was outstanding. James Manikath is very informative, honest and friendly, and above and beyond accommodating. Thanks to the team for taking care of my RX 350!!! Keep up the good work !!! More

James always takes care of my car with a positive smile James Manikanth always takes good care of my cars whenever i have a problem with my cars. He is not pushy and he is very knowledgeable. Always smiles James Manikanth always takes good care of my cars whenever i have a problem with my cars. He is not pushy and he is very knowledgeable. Always smiles and I like to deal with him. You can tell he loves what he does. Prem augustine More

Great service for my 110K miles service Got very prompt service by James, my service advisor who has historical knowledge about my car. I also like the auto pay, the whole thing is smooth. Got very prompt service by James, my service advisor who has historical knowledge about my car. I also like the auto pay, the whole thing is smooth. More

Best service department in area. James has always care of our car and does a great job. Thorough service and excellent communication through out the entire process. I would highly r James has always care of our car and does a great job. Thorough service and excellent communication through out the entire process. I would highly recommend Pohanka to anyone. More

Raymon I been working with Raymon since last year. He welcomed me from to door to door. He always trys to help me in a fast easy and way. Sometimes if I I been working with Raymon since last year. He welcomed me from to door to door. He always trys to help me in a fast easy and way. Sometimes if I call him ahead of time I arrived with everything ready just waiting for the car to start. I'm very happy with this service . Thank you so much Raymon. More

140K mile Service James Manikath continues to provide great service, recommendations, and timely solutions. He always makes sure no to add-on to many expensive repairs James Manikath continues to provide great service, recommendations, and timely solutions. He always makes sure no to add-on to many expensive repairs on one invoice. His assessments are spot on and that makes it easier to space out the cost of repairs that are needed. Good Work James! you continue to impress. More

Service Department The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recen The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recent purchase. One of our deciding factors was how easy it is to get your car serviced. Upon arrival for our first service, we were greeted by Ashley, our service consultant. She walked us through the entire process and we were out the door and in a loaner in less than 10 minutes. (She gave us the option to stay in their waiting area that was stocked with tons of snacks and drinks- but we had a few errands to run). A couple of hours later, she called back to say the work was done and we could come pick up our car at our convenience. When you pull into the dealership, you are greeted by someone in the parking lot that takes the rental keys and shows you where your car is parked. You don't even have to go back into the building! The only thing that I missed was a big thank you to Ashley. She was fantastic and this is exactly why we will always own a Lexus! More

Accident in Service Area I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician t I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician tried to drive it to the working area. This caused damage to the car front side. The car bumper, bonnet and sensors were damaged. I expected the car to be repaired without any records on the history, unfortunately the dealership is using their insurance to get the repairs done and the history would be recorded, which eventually affect my resale value of the car. I will be happy if I see any extra compensation for the damaged caused. Shouldn't,t it be the responsibility to keep the customer happy for no fault the customer. I am being penalized for no Fault of mine. I demand for more compensation. More