Pohanka Lexus Chantilly

Service Having had all of my service completed at Pohanka over the past 7 years, Lagii is the finest service representative with whom I have done business. H Having had all of my service completed at Pohanka over the past 7 years, Lagii is the finest service representative with whom I have done business. Her advice and assistance was far above the other customer service representatives who did everying to ignore me. More

A Pleasant Experience Having my cars serviced at Pohanka Lexus Service Center is always a pleasant experience. The place is impressively clean and well staffed. I brought Having my cars serviced at Pohanka Lexus Service Center is always a pleasant experience. The place is impressively clean and well staffed. I brought my car in late on a Sunday, and the Service Consultant Lagii Batdorj greeted me with a smile. Lagii always explains the details of the service and makes sure I fully understand the costs. The great and reliable service is why I keep coming back. More

Quick, comfortable and attentive service ...with a smile! I was greeted promptly by Reza and he went through the 15K service with me and suggested options. He noticed my key fob was getting a little loose at I was greeted promptly by Reza and he went through the 15K service with me and suggested options. He noticed my key fob was getting a little loose at the junction and said he'd take care of it. Had comfortable wait in the lounge and in about 45 minutes it was done. As he was running through the invoice he presented me boxed new Pohanka Lexus key fob he had run up to the sales area to get for me. As i drove out in my newly washed Rx450 I remembered I hadn't asked to have the VA safety inspection done. I glanced at the wiindshield and Reza had taken care of it... a fresh 2017 sticker was there. Thank you Reza! : More

Knowledgeable Took my 2012 GS350 in for service because it made a loud noise coming from my front driver side tire area. I explain to Mr. Cliff Pak how and where th Took my 2012 GS350 in for service because it made a loud noise coming from my front driver side tire area. I explain to Mr. Cliff Pak how and where the noise coming from and no more then 30 seconds he knew what the problem was. It was a wheel bearing that i needed to replace , Mr. Pak went step by step thru the process what was going to done and how long it would take to get me back on the road. I'm very thankful that i had a very knowledge service writer in Mr. Cliff Pak. Will definitely tell all my family and friends how i was treated well @ Pohanka Lexus in Chantilly . More

Highly Satisfied I recently brought in my RX 350 for a 45,000 miles service. I was satisfied with my service as well as the customer service. Scarlet was very helpful. I recently brought in my RX 350 for a 45,000 miles service. I was satisfied with my service as well as the customer service. Scarlet was very helpful. She made my time at Lexus exceptional. She promised me a time and by that time my car was ready, i have a busy schedule therefore she made it really easy for me with all the plans i had throughout the day. She made sure all my questions were answered and made me feel comfortable to leave my car under her care. I definately recommend everyone to go see her she is great. I wouldnt see anyone else but her for now on. More

Very professional and knowledgable I went and got my second service for 10k and spoke with Ms. Vasquez and was astonished with her knowledge of the IS300. Thank you Scarlet for your kin I went and got my second service for 10k and spoke with Ms. Vasquez and was astonished with her knowledge of the IS300. Thank you Scarlet for your kind words and being efficient at getting our service done in a timely fashion. More

Had check engine light w. Belt winding Great service. Cliff Pak processed me quickly and as always very friendly. He handles all my service needs since 2013. The turn around time was as p Great service. Cliff Pak processed me quickly and as always very friendly. He handles all my service needs since 2013. The turn around time was as promised and the problems were resolved. More

the best service I am happy to chosen Pohanka Lexus as my service team. Because they serve me high quality at reasonable price. When I got service on my vehicle, I am I am happy to chosen Pohanka Lexus as my service team. Because they serve me high quality at reasonable price. When I got service on my vehicle, I am helped by Lagii. She is very courtesy and kind service consultant. I will reccomend you guys to my friends and family. Good luck! More

Outstanding experience I brought my lexus for moisture issue on headlight . Ms Moore was very nice and I would definitely recommend the Service Center. It was a great exper I brought my lexus for moisture issue on headlight . Ms Moore was very nice and I would definitely recommend the Service Center. It was a great experience and I will use them for all future service on my lexus . More

Fast service Mike Evans took great care of me. Got me in and out under promise time and came in under est. Mike is the one to see for all of your car needs Mike Evans took great care of me. Got me in and out under promise time and came in under est. Mike is the one to see for all of your car needs More