Pohanka Lexus Chantilly

Service Department The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recen The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recent purchase. One of our deciding factors was how easy it is to get your car serviced. Upon arrival for our first service, we were greeted by Ashley, our service consultant. She walked us through the entire process and we were out the door and in a loaner in less than 10 minutes. (She gave us the option to stay in their waiting area that was stocked with tons of snacks and drinks- but we had a few errands to run). A couple of hours later, she called back to say the work was done and we could come pick up our car at our convenience. When you pull into the dealership, you are greeted by someone in the parking lot that takes the rental keys and shows you where your car is parked. You don't even have to go back into the building! The only thing that I missed was a big thank you to Ashley. She was fantastic and this is exactly why we will always own a Lexus! More

Accident in Service Area I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician t I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician tried to drive it to the working area. This caused damage to the car front side. The car bumper, bonnet and sensors were damaged. I expected the car to be repaired without any records on the history, unfortunately the dealership is using their insurance to get the repairs done and the history would be recorded, which eventually affect my resale value of the car. I will be happy if I see any extra compensation for the damaged caused. Shouldn't,t it be the responsibility to keep the customer happy for no fault the customer. I am being penalized for no Fault of mine. I demand for more compensation. More

Great Customer Service experience Upon arriving to the Dealership Asad was waiting for me. he made sure that all of my needs were met and that I got everything that I was supposed to. Upon arriving to the Dealership Asad was waiting for me. he made sure that all of my needs were met and that I got everything that I was supposed to. I will be coming back to the dealership for his knowledge and attention to detail. More

Knowledgeable Service Department Scarlet is an amazing, knowledgeable Service Consultant. She is well versed in the cars and the mechanics behind the cars. She said the Mitch traine Scarlet is an amazing, knowledgeable Service Consultant. She is well versed in the cars and the mechanics behind the cars. She said the Mitch trained her (which I have worked with him as well and think he fabulous) and they are similar in their approach. They are easy to trust and talk with. They don't talk to you, they talk with you. Thanks for being my Service Consultant. I will always arrive when either you or Mitch are working. More

Great Service Excellent customer service is hard to come by these days. It is always a delight to have Fred Earl advice me on my car. You can truly tell he has a pa Excellent customer service is hard to come by these days. It is always a delight to have Fred Earl advice me on my car. You can truly tell he has a passion for what he does and takes pride in making sure his customers are taken care of. Thank you for always taking good care of my Lexus! More

A Pleasant Experience Having my cars serviced at Pohanka Lexus Service Center is always a pleasant experience. The place is impressively clean and well staffed. I brought Having my cars serviced at Pohanka Lexus Service Center is always a pleasant experience. The place is impressively clean and well staffed. I brought my car in late on a Sunday, and the Service Consultant Lagii Batdorj greeted me with a smile. Lagii always explains the details of the service and makes sure I fully understand the costs. The great and reliable service is why I keep coming back. More

Service Having had all of my service completed at Pohanka over the past 7 years, Lagii is the finest service representative with whom I have done business. H Having had all of my service completed at Pohanka over the past 7 years, Lagii is the finest service representative with whom I have done business. Her advice and assistance was far above the other customer service representatives who did everying to ignore me. More

Had check engine light w. Belt winding Great service. Cliff Pak processed me quickly and as always very friendly. He handles all my service needs since 2013. The turn around time was as p Great service. Cliff Pak processed me quickly and as always very friendly. He handles all my service needs since 2013. The turn around time was as promised and the problems were resolved. More

Very professional and knowledgable I went and got my second service for 10k and spoke with Ms. Vasquez and was astonished with her knowledge of the IS300. Thank you Scarlet for your kin I went and got my second service for 10k and spoke with Ms. Vasquez and was astonished with her knowledge of the IS300. Thank you Scarlet for your kind words and being efficient at getting our service done in a timely fashion. More

Highly Satisfied I recently brought in my RX 350 for a 45,000 miles service. I was satisfied with my service as well as the customer service. Scarlet was very helpful. I recently brought in my RX 350 for a 45,000 miles service. I was satisfied with my service as well as the customer service. Scarlet was very helpful. She made my time at Lexus exceptional. She promised me a time and by that time my car was ready, i have a busy schedule therefore she made it really easy for me with all the plans i had throughout the day. She made sure all my questions were answered and made me feel comfortable to leave my car under her care. I definately recommend everyone to go see her she is great. I wouldnt see anyone else but her for now on. More