Pohanka Lexus Chantilly | Page 86

Excellent service Reza and the service department was great...as usual. Everyone is friendly, car was done in less time than promised ... And they have great snacks! Reza and the service department was great...as usual. Everyone is friendly, car was done in less time than promised ... And they have great snacks! More

Service was Excellent! I came in and right away Reza Kermanshahchl offered to help me. I was visibly upset because this was the 3rd or 4th time that I had brought my car in I came in and right away Reza Kermanshahchl offered to help me. I was visibly upset because this was the 3rd or 4th time that I had brought my car in for the same reason: my passenger side rear view mirror would not stay in position. It kept turning all the way back against the car and could not be used while driving. Every time I was told nothing could be found and they put it back in position and sent me along. This time Reza listened to me and calmed me down and promised me that they would find the issue and fix it and they did! They replaced the mirror and the motor assembly and my extended warranty covered the majority of the repair. Now I feel safe while driving my beautiful Lexus! Thanks so much Reza!! More

Outstanding Service by Reza It was time to have my safety sticker renewed, so brought my car into Pohanka Lexus Chantilly where I knew I could sit in the wonderful cool waiting r It was time to have my safety sticker renewed, so brought my car into Pohanka Lexus Chantilly where I knew I could sit in the wonderful cool waiting room with all the amenities. This dealership never disappoints. Reza Kermanshahchi met me outside and opened the service door for me and promptly typed up the paperwork needed. My car was done before I could finish my soft drink. It's this great service that has kept my husband and me customers for years. More

It was just easy I've been working with Pohanka Lexus for years. Just got a new car. The tire pressure light showed low pressure. The local gas station told me that th I've been working with Pohanka Lexus for years. Just got a new car. The tire pressure light showed low pressure. The local gas station told me that the problem was with the sensor not the tire. After a couple of rounds of adding air to the tire I went to Pohanka Service. Raymon Tanyos was on the job. Check in was quick. Settled in for what I thought would be a while. In no time Raymon handed me the envelope with the two nails in the tire. Needed a new tire. Raymon checked on my warranties and found the tire was covered. New tire was on. No charge. And a free car wash all in about an hour. It was easy. More

Excellent Service and Environment This is my first visit to Pohanka Lexus Chantilly. Raymon Tanyos greeted me and explained all the details of major/minor service schedule and recommen This is my first visit to Pohanka Lexus Chantilly. Raymon Tanyos greeted me and explained all the details of major/minor service schedule and recommendations. The waiting lounge is very comfortable with very good refreshment. I had a very pleasant experience. Thanks. More

Excellent service by Lagii Moore I came in for 5000 mile service and found out there was transition fluid leak, Lagii arranged the rental car promptly, and she ensured checking the st I came in for 5000 mile service and found out there was transition fluid leak, Lagii arranged the rental car promptly, and she ensured checking the status first thing in the morning and kept me updated, she took care of all the procedures and always answered my questions. She was patience, caring, and professional. I had great experience and will definitely recommend your center. More

Great service, reasonable prices nice waiting area. I continue to be impressed with Raymond, both is knowledge and customer service work. He is straight forward and very clear and concise. Never hav I continue to be impressed with Raymond, both is knowledge and customer service work. He is straight forward and very clear and concise. Never have to worry about whether he knows what he's talking about. I've recommended to several friends already and enjoy taking my car in the rarely it has to go in. More

James Manikath Delivers Exceptional Service! I came in for an oil change and probable battery replacement on my 2002 Lexus ES300. James not only helped diagnose my issue with the battery, but als I came in for an oil change and probable battery replacement on my 2002 Lexus ES300. James not only helped diagnose my issue with the battery, but also helped save me money on a new battery. He was able to quickly look up all my services in my service history and discover that my battery was covered under warranty, which was a complete surprise to me. I ended up saving 50% off the cost of a new Lexus battery! All thanks to James, as I would not have known this. He is ethical and completely transparent in his dealings, and notified me each step of the way as my car was being serviced. He goes above and beyond to help his customers. He is the reason I go to this Lexus in Chantilly for all my car maintenance. James, thank you for all you do! More

Excellent Service by James Manikath James Manikath is a gem of a person at this dealership service. He helped me not just with Oil Change but he always goes out of his way to take me to James Manikath is a gem of a person at this dealership service. He helped me not just with Oil Change but he always goes out of his way to take me to the floor and get my car inspected for any damage, missing parts, etc. I had a loose rear door lock cover, and my SUV is still under warranty, and he took care of that part by submitting it for warranty. He has an incredibly memory. Even though I came to the dealership after several months and in between he may have seen hundreds of cars, he still remembered in detail all the minor issues with my SUV. He is the reason that I come to this dealership only on the days that he is working. More

Great Experience Asad Malik helped with explaining what the car needed for service. Like always, he was very polite, courteous and efficient. He is an asset to this d Asad Malik helped with explaining what the car needed for service. Like always, he was very polite, courteous and efficient. He is an asset to this dealership. More