Pohanka Lexus Chantilly

Excellent service Asad Malik did amazing job explaining what services required for the car. Asad was polite, friendly and showed best customer service. Service center h Asad Malik did amazing job explaining what services required for the car. Asad was polite, friendly and showed best customer service. Service center has a nice waiting area. More

Great Customer Service Asad helped me when he was just doing some paper work on his day off. He has seen my dad over the past 15 years and now I have started going to the sa Asad helped me when he was just doing some paper work on his day off. He has seen my dad over the past 15 years and now I have started going to the same dealership and was able to work with him today. More

Service after problem with recall I had a technical problem which ocurred after having a call back taken care by Pohanka. I explained the incident to Mr.Raymon Tanyos and he was very I had a technical problem which ocurred after having a call back taken care by Pohanka. I explained the incident to Mr.Raymon Tanyos and he was very efficient and courteous. and handled the problem with speed. It was a very satisfying to be handled the manner which he did. Pohanka would do well with employees such as Mr. Tanyos. Regards, F.D. Streb More

Professional Person It is always a pleasure working with Asad Malik as you always will get the best of service and advise. I would always recommend any one to contact It is always a pleasure working with Asad Malik as you always will get the best of service and advise. I would always recommend any one to contact Asad Malik for any servicing job at Pohanka. With best regards Salil Chadha More

Best service I always go to this location for all my car services. You need to look for James Manikath. He is very nice and definitely goes above and beyond to a I always go to this location for all my car services. You need to look for James Manikath. He is very nice and definitely goes above and beyond to assist you. More

Great Service and Reza didn't even wait for me to get into the area of the Service Advisors. He met me at my car. Then it got better. I was pretty sure I needed a new b Reza didn't even wait for me to get into the area of the Service Advisors. He met me at my car. Then it got better. I was pretty sure I needed a new battery and was mentally prepared for several hundred $ to get the problem solved on a summer Sunday. But Reza wanted to check and see if the new battery was covered under warranty as the car was about 3 yrs old. I'd forgotten all about warranty. As it turned out the new battery was covered. It was installed and I was on my way, no charge, shortly thereafter. I consider the service I got from Reza to be outstanding. More

Great Service with Reza Kermanshahchi Stopped in for my 10K service and possible issue with a tire. All work was taken care of in a time-efficient manner. Finding a nail in a tire was take Stopped in for my 10K service and possible issue with a tire. All work was taken care of in a time-efficient manner. Finding a nail in a tire was taken care of by Reza and the tire replaced. It's nice to have a pleasant and efficient service experience. Thanks! More

**Freddy is the BEST** I honestly can't say good enough words about Freddy. He alone is the only reason why I go to Pohanka Chantilly even though I live in Maryland, and th I honestly can't say good enough words about Freddy. He alone is the only reason why I go to Pohanka Chantilly even though I live in Maryland, and there are many other dealers much closer to me. Freddy is kind, genuine, and honest. For the times that I am short on time, Freddy puts a rush on my service. Other times, he will offer me a rental car if I am having a bigger service. I've also scratched a pole with my car, and Freddy was able to give me great options on how to fix the scratches, saving me hundreds at the general auto body shop. Recently, my husband also purchased a Lexus, and I make sure that he treks out to Chantilly to get serviced at Pohanka as well, and to ask for Freddy whenever he goes. Honestly, the service here is outstanding, and Freddy has been my go-to guy for the past few years. More

No hassle warranty work My RX350 needed 2 new rear shocks. Reza noticed that I had purchased an extended warranty. He set the whole repair up & I was out the door in under My RX350 needed 2 new rear shocks. Reza noticed that I had purchased an extended warranty. He set the whole repair up & I was out the door in under 2 hours, with no charge. More

Excellent Customer Support James Manikath has been my "Go to'" Service Representative for more than 13 years. I always ask for him. He has always been accurate with his estimat James Manikath has been my "Go to'" Service Representative for more than 13 years. I always ask for him. He has always been accurate with his estimates, helpful in providing service advice, and I would recommend him to anyone who wants excellent customer service at Pohanka Lexus Chantilly. More