Pohanka Lexus Chantilly

Best service I always go to this location for all my car services. You need to look for James Manikath. He is very nice and definitely goes above and beyond to a I always go to this location for all my car services. You need to look for James Manikath. He is very nice and definitely goes above and beyond to assist you. More

Great Service and Reza didn't even wait for me to get into the area of the Service Advisors. He met me at my car. Then it got better. I was pretty sure I needed a new b Reza didn't even wait for me to get into the area of the Service Advisors. He met me at my car. Then it got better. I was pretty sure I needed a new battery and was mentally prepared for several hundred $ to get the problem solved on a summer Sunday. But Reza wanted to check and see if the new battery was covered under warranty as the car was about 3 yrs old. I'd forgotten all about warranty. As it turned out the new battery was covered. It was installed and I was on my way, no charge, shortly thereafter. I consider the service I got from Reza to be outstanding. More

Great Service with Reza Kermanshahchi Stopped in for my 10K service and possible issue with a tire. All work was taken care of in a time-efficient manner. Finding a nail in a tire was take Stopped in for my 10K service and possible issue with a tire. All work was taken care of in a time-efficient manner. Finding a nail in a tire was taken care of by Reza and the tire replaced. It's nice to have a pleasant and efficient service experience. Thanks! More

**Freddy is the BEST** I honestly can't say good enough words about Freddy. He alone is the only reason why I go to Pohanka Chantilly even though I live in Maryland, and th I honestly can't say good enough words about Freddy. He alone is the only reason why I go to Pohanka Chantilly even though I live in Maryland, and there are many other dealers much closer to me. Freddy is kind, genuine, and honest. For the times that I am short on time, Freddy puts a rush on my service. Other times, he will offer me a rental car if I am having a bigger service. I've also scratched a pole with my car, and Freddy was able to give me great options on how to fix the scratches, saving me hundreds at the general auto body shop. Recently, my husband also purchased a Lexus, and I make sure that he treks out to Chantilly to get serviced at Pohanka as well, and to ask for Freddy whenever he goes. Honestly, the service here is outstanding, and Freddy has been my go-to guy for the past few years. More

No hassle warranty work My RX350 needed 2 new rear shocks. Reza noticed that I had purchased an extended warranty. He set the whole repair up & I was out the door in under My RX350 needed 2 new rear shocks. Reza noticed that I had purchased an extended warranty. He set the whole repair up & I was out the door in under 2 hours, with no charge. More

Excellent Customer Support James Manikath has been my "Go to'" Service Representative for more than 13 years. I always ask for him. He has always been accurate with his estimat James Manikath has been my "Go to'" Service Representative for more than 13 years. I always ask for him. He has always been accurate with his estimates, helpful in providing service advice, and I would recommend him to anyone who wants excellent customer service at Pohanka Lexus Chantilly. More

Always Outstanding Pohanka Lexus invariably provides exceptional service. Thorough, courteous, efficient sign-in, very pleasant waiting room, loaners when needed, quick Pohanka Lexus invariably provides exceptional service. Thorough, courteous, efficient sign-in, very pleasant waiting room, loaners when needed, quick turn around for routine service. Today's service with Raymon Tanyos met every expectation. More

Great Service Experience When I moved back from Texas in 2012 I started using Pohanka Lexus for my service. I can tell you that no one treated me better than Reza! He is an aw When I moved back from Texas in 2012 I started using Pohanka Lexus for my service. I can tell you that no one treated me better than Reza! He is an awesome service manager with a great personality and the drive to really want to help his customers. I can't say enough nice things about him. He is great and I hope he stays with you all for a very long time! More

Excellent service James Manikath has excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice a James Manikath has excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice and gives you a sense that he can be reached for any of your car issues. My RX 350 is in good condition.Thanks for your awesome service... More

Excellent Service Provided I have been going to Pohanka Lexus in Chantilly since I bought my 2004 GX-470...They have take special care of my baby MR. Raymon Tanyos took extra go I have been going to Pohanka Lexus in Chantilly since I bought my 2004 GX-470...They have take special care of my baby MR. Raymon Tanyos took extra good care of my baby and she is still purrying at 320,000 and still moving...Thank you for the excellent Customer service and make the service experience very nice... Rachelle B. More