Pohanka Lexus Chantilly

Outstanding Service Experience Dropped by on a busy Wednesday mid day and was impressed with the speed and quality of service. We had visited for routine service back in May and no Dropped by on a busy Wednesday mid day and was impressed with the speed and quality of service. We had visited for routine service back in May and now once again Raymon took good care of us. Raymon took time to explain the service process and anticipated costs. Excellent ! More

Professional Service Very professional staff and comfortable waiting area. Maintenance was performed in promised time frame. Car came out clean and was even able to get a Very professional staff and comfortable waiting area. Maintenance was performed in promised time frame. Car came out clean and was even able to get a new key cover to replace the one the puppy chewed! More

Very pleasant experience Reza K. made our visit very quick and easy. The work on our Lexus Sedan was completed on schedule including cleaning the vehicle inside and out. Reza Reza K. made our visit very quick and easy. The work on our Lexus Sedan was completed on schedule including cleaning the vehicle inside and out. Reza kept us posted during the process and although he was busy, he was always pleasant. More

Virginia State Inspection Raymon Tanyos, Service Consultant, knows how to take care of his clients at Pohanka Lexus in Chantilly. Whether it is a 60000 mile inspection or a Vi Raymon Tanyos, Service Consultant, knows how to take care of his clients at Pohanka Lexus in Chantilly. Whether it is a 60000 mile inspection or a Virginia State Inspection, Raymon sets clear expectations on what is about to be accomplished, the time required, and an accurate cost estimate. He goes the extra mile to ensure he understands your concerns. He is in early and ensures his clients needs are met. I recently stopped by early one morning to see if I could get my Virginia State Inspection accomplished while I maintained my work schedule. He prioritized my car to the front of the line and I was in and out allowing me to stay on schedule. I could not thank him enough. Well done. More

Quality and quick service! Reza K. was the first person to welcome me to the dealership and got my order started right away. He explained the details of the maintenance check u Reza K. was the first person to welcome me to the dealership and got my order started right away. He explained the details of the maintenance check up in detail and the service was done quickly. I experienced professional and quality service from him and this dealership. More

Amazing Service Staff We visit this dealership because our service advisor Asad Malik is always very helpful. He is a professional who knows his work and always accommodate We visit this dealership because our service advisor Asad Malik is always very helpful. He is a professional who knows his work and always accommodates our needs. We highly recommend him to anyone who is planning to visit this Lexus service location. More

Excellent customer service staff My service advisor is Mitch Buster mainly because of his outstanding customer service skills as well as his willingness to go over every aspect of the My service advisor is Mitch Buster mainly because of his outstanding customer service skills as well as his willingness to go over every aspect of the maintenance procedure and any recommendations that might have come up. Mitch Buster was a person who greets you soon after you arrive. He is very professional, very knowledgeable and truly understands the value of time. I had a tire damaged with nails, tire sensor monitor damaged and headlight adjustment and he helped me resolve that problem really quick. Excellent customer service and kept me updated at all times from start to end. He was excellent help and with a positive attitude. I would highly recommend everyone and anyone to ask for Mitch Buster the next time your vehicle is due for service. More

Another great service visit Once again Asad made the service process smooth, easy to understand and simple. He is always friendly and helps determine what is truly needed to ser Once again Asad made the service process smooth, easy to understand and simple. He is always friendly and helps determine what is truly needed to service our vehicles. More

Excellent Service and Staff I went to Chantilly dealer last week for 15k service and Mr. Malik helped me so much. I really appreciate his help. I had a little scratch on the righ I went to Chantilly dealer last week for 15k service and Mr. Malik helped me so much. I really appreciate his help. I had a little scratch on the right side of my car and I thought it would need a small touch up, but Asad brought a special spray that removed all of the scratches. He answered all of my questions with details nicely. My husband and I have been there for many years. He always helps us pleasantly. Thank you Asad for everything! Hande Akay More

Excellent Customer Service Went to dealership for 60K service and the customer service provided by Asad was exceptional. Asad was very pleasant and explained everything in detai Went to dealership for 60K service and the customer service provided by Asad was exceptional. Asad was very pleasant and explained everything in detail, he answered every concern with a positive attitude. Keep up the great work as this takes Pohanka Lexus to next level. As a customer when you purchase your car from dealership it is very hard to find the correct service representative. Asad makes a huge difference with providing a positive and personal interest to ensure all needs are met. Thank you Asad for the Great Customer Service. More