Pohanka Lexus Chantilly

Lexus Service I recently had my car in for a recall repair at Pohanka Lexus. Shane greeted me right away and set me up with a loaner car. It took a couple of days I recently had my car in for a recall repair at Pohanka Lexus. Shane greeted me right away and set me up with a loaner car. It took a couple of days and shane kept me updated and let me know when to pick it up. It's always nice when your expectations are exceeded. J.W. More

Alfredo F. in Service Alfredo has been unfailingly courteous and helpful to me when I have brought my 2013 Lexus in for service. He is very cheerful and enthusiastic. What Alfredo has been unfailingly courteous and helpful to me when I have brought my 2013 Lexus in for service. He is very cheerful and enthusiastic. What I like is that the first thing he does after greeting is listen intently to the customer. That attitude is most helpful in requesting services and solutions. Very professional, as are the others in service with whom I have interacted over the years. rwpauli. More

Efficiency, Promptness and Courtesy I drove in at about 1030AM on Friday for my 15,000 miles. I was greeted with courtesy. I was given an accurate time estimate and cost. There were no s I drove in at about 1030AM on Friday for my 15,000 miles. I was greeted with courtesy. I was given an accurate time estimate and cost. There were no surprises. There is plenty of space at the dealership to work in quiet, and the work was completed in a timely basis. More

Service Reza was excellent with great customer service. He did everything he could. Went to get oil change but Reza helped me to get my 60000 miles service do Reza was excellent with great customer service. He did everything he could. Went to get oil change but Reza helped me to get my 60000 miles service done. It was quick and easy. Thank you. More

Quality and quick service! Reza K. was the first person to welcome me to the dealership and got my order started right away. He explained the details of the maintenance check u Reza K. was the first person to welcome me to the dealership and got my order started right away. He explained the details of the maintenance check up in detail and the service was done quickly. I experienced professional and quality service from him and this dealership. More

Outstanding Service Experience Dropped by on a busy Wednesday mid day and was impressed with the speed and quality of service. We had visited for routine service back in May and no Dropped by on a busy Wednesday mid day and was impressed with the speed and quality of service. We had visited for routine service back in May and now once again Raymon took good care of us. Raymon took time to explain the service process and anticipated costs. Excellent ! More

Professional Service Very professional staff and comfortable waiting area. Maintenance was performed in promised time frame. Car came out clean and was even able to get a Very professional staff and comfortable waiting area. Maintenance was performed in promised time frame. Car came out clean and was even able to get a new key cover to replace the one the puppy chewed! More

Very pleasant experience Reza K. made our visit very quick and easy. The work on our Lexus Sedan was completed on schedule including cleaning the vehicle inside and out. Reza Reza K. made our visit very quick and easy. The work on our Lexus Sedan was completed on schedule including cleaning the vehicle inside and out. Reza kept us posted during the process and although he was busy, he was always pleasant. More

Virginia State Inspection Raymon Tanyos, Service Consultant, knows how to take care of his clients at Pohanka Lexus in Chantilly. Whether it is a 60000 mile inspection or a Vi Raymon Tanyos, Service Consultant, knows how to take care of his clients at Pohanka Lexus in Chantilly. Whether it is a 60000 mile inspection or a Virginia State Inspection, Raymon sets clear expectations on what is about to be accomplished, the time required, and an accurate cost estimate. He goes the extra mile to ensure he understands your concerns. He is in early and ensures his clients needs are met. I recently stopped by early one morning to see if I could get my Virginia State Inspection accomplished while I maintained my work schedule. He prioritized my car to the front of the line and I was in and out allowing me to stay on schedule. I could not thank him enough. Well done. More

Amazing Service Staff We visit this dealership because our service advisor Asad Malik is always very helpful. He is a professional who knows his work and always accommodate We visit this dealership because our service advisor Asad Malik is always very helpful. He is a professional who knows his work and always accommodates our needs. We highly recommend him to anyone who is planning to visit this Lexus service location. More