Pohanka Lexus Chantilly

Best Experience i had the best customer service experience because of Hayden Jang. He was very friendly polite and knowledgable. I don't think I would go to any other i had the best customer service experience because of Hayden Jang. He was very friendly polite and knowledgable. I don't think I would go to any other dealership. I wish other dealerships had this great of a customer service. More

Why go anywhere else?!? Mitch Buster has been the "go to" person at Pohanka for quite a while. I look for him every time I am in for service. His professionalism, exceptional Mitch Buster has been the "go to" person at Pohanka for quite a while. I look for him every time I am in for service. His professionalism, exceptional follow up to keep me informed of the status of my vehicle and his ability to assist me as the customer is his number one priority (along with an issue free service). I am truly thankful! More

Poor service I wrote Pohanka about buying a new Lexus and asking to interact with either the internet manager or fleet manager. I was referred to a sales associate I wrote Pohanka about buying a new Lexus and asking to interact with either the internet manager or fleet manager. I was referred to a sales associate who obviously did not carefully read the contents of my communication or was not given it. I replied to his email by noting that and pasting the questions I raised in my follow up email to him, asking him to respond. He ignored my request and merely asked me to contact him. He even kept misstating my gender. More

Good service Went for just minor check up, and Hayden from service department, he was great. Gave me an advices and even how to maintain my cat better. He was very Went for just minor check up, and Hayden from service department, he was great. Gave me an advices and even how to maintain my cat better. He was very knowledgable about cars. More

very good As in the past, my experience was extremely good, much better than most over the past 45 years of taking cars into dealers. The man who was the "serv As in the past, my experience was extremely good, much better than most over the past 45 years of taking cars into dealers. The man who was the "service manager" today was good, attentive and professional. More

Excellent service- Reza My first experience with Reza was amazing, he has a great customer skills, he was very friendly and made me feel welcome. it was very helpful My first experience with Reza was amazing, he has a great customer skills, he was very friendly and made me feel welcome. it was very helpful More

Reza was great. Reza was great in handling my service. Even helped me get complimentary service even though I was past the time period. His idea and treated me grea Reza was great in handling my service. Even helped me get complimentary service even though I was past the time period. His idea and treated me great. He could not have made it any easier. I highly recommend Reza and Pohanka Lexus for sales and service. I am a long time loyal customer. More

Excellent Service - James Manikath Once again James Manikath provided us with great service. We continue to keep coming back because of James. James identified the issues and presente Once again James Manikath provided us with great service. We continue to keep coming back because of James. James identified the issues and presented us with a solution that was cost effective and the work was completed within a few hours. Keep up the good work! More

Pohanka for the win! I brought my Lexus gs350 for a 30,000 mile maintainance. Chris Chao had excellent customer service skills. He was very helpful and knowledgeable. I re I brought my Lexus gs350 for a 30,000 mile maintainance. Chris Chao had excellent customer service skills. He was very helpful and knowledgeable. I recently had my cabin air filter replaced at another shop when I was in a hurry and Chris was honest and nice enough to let me know it did not need to be replaced and could remove that from the service. Great honesty and great customer service. Highly recommend for other customers to come to Chris for any work needed on their car. More

Routine service Came to Pohanka Lexus for routine service of oil change and tire rotation. A simple service turned into finding an unsafe wheel that had damage due to Came to Pohanka Lexus for routine service of oil change and tire rotation. A simple service turned into finding an unsafe wheel that had damage due to my daughter using the vehicle. Chris Chao was able to identity the problem and worked with me on a price that really made this visit pleasant. Very happy with the Pohanka staff and Chris. Thank you again! Ps- can't beat the free ice cream! More