Pohanka Lexus Chantilly

Service is Mitch Buster. His name means excellence I took my Lexus GS350 for service. There where issues where my rims were not repaired correctly by CertiPlus and Mitch made sure my rims were complet I took my Lexus GS350 for service. There where issues where my rims were not repaired correctly by CertiPlus and Mitch made sure my rims were completely restored provided a complimentary rental car and for the inconvenience provided a discount for the service. He went above and beyond. Because of this I highly recommend Pohanka Lexus Service over any other dearlership. They stand by any work done on the premises. More

Buying from Pohanka Lexus Will Always Be Winning Experience Working with Mickey Whitehead or Mike Wirth (and of course, Garry) will always be a friendly honest discussion about acquiring a car. I have had wond Working with Mickey Whitehead or Mike Wirth (and of course, Garry) will always be a friendly honest discussion about acquiring a car. I have had wonderful experience with everyone I have encountered at Pohanka Lexus including when I purchased my new 2011 from them in 2011. But it doesn't matter if you are in the market for a new car, used car or have general questions they will always be answered quickly, professionally, and with a true desire to assist you in making any decisions on acquiring a new automobile. We have always purchased our Mercedes Benz from Pohanka because the service and the professionalism transfers from dealership to dealership. Walk into Pohanka Lexus and you will be extremely satisfied with your experience. and the service doesn't stop once you have purchased your vehicle. I would wish you luck with you endeavor but I know you won't need it:))))) More

Speedyand reliable Service I went to Pohanka Lexus to get the trim of the passenger door on my 2013 RX350 fixed. The vehicle is still under warranty. James attended to my vehicl I went to Pohanka Lexus to get the trim of the passenger door on my 2013 RX350 fixed. The vehicle is still under warranty. James attended to my vehicle, wrote up the ticket and informed me from time to time to how the work was going on and how soon the car will be out of the door. His customer service and friendly skills speak for themselves. Each time I go to the dealership for service or parts I make sure that I only go to him and only on those days that he is working. He is an asset to this establishment. More

Best service experience yet Brought my car in for first service. Reza Kermanshahchi met me at the door, took care of all of my service needs, brought me in and introduced me to Brought my car in for first service. Reza Kermanshahchi met me at the door, took care of all of my service needs, brought me in and introduced me to the mechanic who did a complete job. Professional, courteous and complete service from beginning to end. Reza was great. More

Quality Customer Service I took my new RX in for its 10,000 mile service and was lucky enough to be assisted by Reza. He was not only knowledgeable about my vehicle’s service I took my new RX in for its 10,000 mile service and was lucky enough to be assisted by Reza. He was not only knowledgeable about my vehicle’s service requirements, he also went out of his way to make me feel like a valued customer. Upon my arrival, Reza was efficient in getting me processed and into a loaner vehicle. When the service was completed, he was prompt and courteous when he contacted me. Quality experience More

Great Service Consultant My husband and I have both taken our Lexus RXs in for service recently to Pohanka Lexus of Chantilly. We were both lucky enough to have Lagii Moore as My husband and I have both taken our Lexus RXs in for service recently to Pohanka Lexus of Chantilly. We were both lucky enough to have Lagii Moore as our Service Consultant for our visits. She went 'above and beyond' each of our expectations for a great service experience. She was courteous, knowledgeable and extremely helpful on both occasions. We usually receive this kind of support during our visits but Lagii personalized our experience both times and made the visits a pleasant recollection. We appreciate Lagii's efforts; she exemplifies the standards required by the Service Managers, who have also treated us very well. Thank you, Lagii! More

Apple Leftovers in the Center of My Car I always had a pleasant experience at Lexus Pohanka Service, however, recently I took in a car for service to change rear breaks. I was told it would I always had a pleasant experience at Lexus Pohanka Service, however, recently I took in a car for service to change rear breaks. I was told it would take under an hour. After an hour & a half I asked where was my car, I got a response that it was coming. 2 Hours later the car appears, they apologized for the wait, I paid and went to take my car. When I open passenger door, I see apple leftovers in the center council. I called the manager or whoever I served my car with, they apologized and everything, but my experience was awful. For the money I paid, which was over $160 to change break pads that I brought the part for, it's horrible. No refund or discount was offered. I'm pretty sure I'll be using another service center in the future that is no Lexus. More

Dave Barnett My name is Tom. I wanted to leave a positive feedback for service I received from Dave Barnett. From start to finish, it was top-notch and I would de My name is Tom. I wanted to leave a positive feedback for service I received from Dave Barnett. From start to finish, it was top-notch and I would definitely drive out my way to see Dave to service my Lexus. He is always available and went above and beyond to ensure my happiness. Pohanka Lexus is very lucky to have Dave as their Service Adviser. Great job, Dave! More

GS 350 Still Rides Like New Today I brought my wife's car in for 45K mile service. The Service Advisor, Reza, was extremely courteous, polite and set my expectations accordingly Today I brought my wife's car in for 45K mile service. The Service Advisor, Reza, was extremely courteous, polite and set my expectations accordingly as it related to wait time. Thumbs up for the service with a smile from Reza! More

VIP Service Reza was helpful, informative, gave me all options, and empathetic to my situation. The little things matter and Reza paid attention to the little thi Reza was helpful, informative, gave me all options, and empathetic to my situation. The little things matter and Reza paid attention to the little things. More