Pohanka Lexus Chantilly

Asad Malik's service was excellent and I would highly recommend to my family and friends. They were prompt and courteous and delivery was prompt. and I would highly recommend to my family and friends. They were prompt and courteous and delivery was prompt. More

Excellent Service Asad is great to work with! Every time I come for service, I make sure to go to him because he's so knowledgeable and helpful. Asad is great to work with! Every time I come for service, I make sure to go to him because he's so knowledgeable and helpful. More

Service without an appointment on a Saturday in record time! I recently took my Lexus ES300H in for maintenance on a Saturday afternoon without an appointment. My husband was convinced I would be at Pohanka Lex I recently took my Lexus ES300H in for maintenance on a Saturday afternoon without an appointment. My husband was convinced I would be at Pohanka Lexus for at least 4 hours. I was highly doubtful given past experience with Pohanka. I was thrilled to be out in approximately 90 minutes. And waiting for my car at Pohanka is always a treat. Drinks, fruit and snacks provided; charging station for cell phones; TV; and available wi-fi. 90 minutes passed quite quickly! Reza Kermanshahchi is an awesome professional who goes the extra mile! More

Awesome I dropped my car off for service and got into a rental and off on my way in 15 mins.! Reza Kermanshahchi was extremely fast, very friendly and helpfu I dropped my car off for service and got into a rental and off on my way in 15 mins.! Reza Kermanshahchi was extremely fast, very friendly and helpful. The best experience! I highly recommend him and this service center. More

Great Service I brought my Lexus SUV in for service and a recall. Reza Kermanshahchi was very helpful and courteous. He checked with service on the recall as the I brought my Lexus SUV in for service and a recall. Reza Kermanshahchi was very helpful and courteous. He checked with service on the recall as there is currently a wait list. He provided excellent service and answered all my questions. I am very satisfied. More

excellent service from Hayden Jang! I am living in Cali but I visited my family in VA last month. I went to this place with my mom's 2007 Lexus and very satisfied with Hayden Jang who pr I am living in Cali but I visited my family in VA last month. I went to this place with my mom's 2007 Lexus and very satisfied with Hayden Jang who provided great service through out the entire process. Hayden keeps us informed, gets everything done, and makes sure the car is ready on time. Also, I was amazed on how helpful and attentive man was to my families exact needs. Thank you! More

Recent Service on my GS300 Recently had my car serviced at Pohanka Lexus in Chanitlly. I worked with James Manikath during my visit. He was professional, and knowledgeable abo Recently had my car serviced at Pohanka Lexus in Chanitlly. I worked with James Manikath during my visit. He was professional, and knowledgeable about what was needed. His recommendations are always spot on and it has allowed me to build a trust in coming back to him for all our vehicle service needs. More

The cd cassette in my 2005 ES 330 was stuck in place Reza Kernanshulon and the techs did a great job in releasing it without damage to it. It is good to go and I am a happy Camper! Thanks Reza and the Reza Kernanshulon and the techs did a great job in releasing it without damage to it. It is good to go and I am a happy Camper! Thanks Reza and the techs!! Bob Kelso More

Sometimes you just have to take the Bull by the horns Recently I took my 2015 NX300h with a very strange problem. The monitor completely fogged up after cleaning the inside of my front windshield. I keep Recently I took my 2015 NX300h with a very strange problem. The monitor completely fogged up after cleaning the inside of my front windshield. I keep my car very clean, so I was really bewildered when my 15 month old car, acted up. At first, I hit a brick wall with the service writer. She told me that it would not be covered by Lexus. I took it home to decide what my course of action would be. So I called the general manager, For a guy who has bought 5 vehicles from the Pohanka dealership, I thought I would get a little bit of extra attention. To my surprise, I was given NO help with the service issue. He referred me to the "Bull", the service manager. I thought I would have to jump up and down and wrestle him to the ground. Let me back up just for a moment. After graduating from James Madison University, many many moons ago, I spent 6 years in a dealership in Alexandria, I did everything from salesperson to the used car manager, so I know what goes on in a dealership and what the service manager can and can not do within reason. I was ready to go to war because the part alone was quoted at $ 3,300. That's right, $ 3,300 plus labor to install the new screen. The car cost more than $50,000 and was only 3 months out of warranty. Boy, was I wrong, Doug Moultrie, the service manager and Shane Tabit, hit it right off since we shared some history about the business. All three of us went out to see my malfunctioning monitor and they said they had never seen a monitor fog up like that. We walked back inside and he told Shane and myself he needed to make a few phone calls and asked me to wait for a few minutes. In about 10 minutes, Shane came out and told me they needed to keep my car, so they gave me a rental car for $5.00 a day and sent m on my way. On Friday a service writer called me up to say come and get your car, it is all done.and that was it. I never saw Doug or Shane to say thank you. So Doug and Shane and everyone else who had something to do with the appeal to lexus to have this covered under warranty. I know this is a exemption and a special case that doesn't happen everyday. I don't know the merits to this case but Doug and Pohanka went over and above their duty to make a unhappy customer a raving fan. Once again, thank you, Rick Clark More

Service center My experience with service person Lagii Moore and dealership was fantastic .I felt no pressure and felt comfortable . She was very personable and prof My experience with service person Lagii Moore and dealership was fantastic .I felt no pressure and felt comfortable . She was very personable and professional. Thank you More