Pohanka Lexus Chantilly

Super Recently I visited lexus and Cliff and Hayden welcomed me. Since I did not remember what I have been doing with my vehicle, I asked Hayden to go thru Recently I visited lexus and Cliff and Hayden welcomed me. Since I did not remember what I have been doing with my vehicle, I asked Hayden to go thru the history, and he had no problem with talking to ne thru with all records. I appreciated that so much. He answered my questions thoroughly and he was very attentitive. Awesome staffs you got Pohanka! Thanks yall. More

Surprisingly Refreshing This was my first visit to Pohanka Lexus. I came in to have pictures taken of my dash board in order to document the issues to qualify for a replacem This was my first visit to Pohanka Lexus. I came in to have pictures taken of my dash board in order to document the issues to qualify for a replacement under an extended warranty. I was told there were two recalls that had not been addressed and that there was a back log for the dash replacement. I left the car and drove off in a loaner at not expense to me. The next day I received a phone call that the car was ready and surprisingly they had also replaced the dash board for me. So happy I didn't have to wait in the "back log" and didn't have to make a return trip. Kudos! More

Asad Malik's service was excellent and I would highly recommend to my family and friends. They were prompt and courteous and delivery was prompt. and I would highly recommend to my family and friends. They were prompt and courteous and delivery was prompt. More

Excellent Service Asad is great to work with! Every time I come for service, I make sure to go to him because he's so knowledgeable and helpful. Asad is great to work with! Every time I come for service, I make sure to go to him because he's so knowledgeable and helpful. More

Service without an appointment on a Saturday in record time! I recently took my Lexus ES300H in for maintenance on a Saturday afternoon without an appointment. My husband was convinced I would be at Pohanka Lex I recently took my Lexus ES300H in for maintenance on a Saturday afternoon without an appointment. My husband was convinced I would be at Pohanka Lexus for at least 4 hours. I was highly doubtful given past experience with Pohanka. I was thrilled to be out in approximately 90 minutes. And waiting for my car at Pohanka is always a treat. Drinks, fruit and snacks provided; charging station for cell phones; TV; and available wi-fi. 90 minutes passed quite quickly! Reza Kermanshahchi is an awesome professional who goes the extra mile! More

Awesome I dropped my car off for service and got into a rental and off on my way in 15 mins.! Reza Kermanshahchi was extremely fast, very friendly and helpfu I dropped my car off for service and got into a rental and off on my way in 15 mins.! Reza Kermanshahchi was extremely fast, very friendly and helpful. The best experience! I highly recommend him and this service center. More

Great Service I brought my Lexus SUV in for service and a recall. Reza Kermanshahchi was very helpful and courteous. He checked with service on the recall as the I brought my Lexus SUV in for service and a recall. Reza Kermanshahchi was very helpful and courteous. He checked with service on the recall as there is currently a wait list. He provided excellent service and answered all my questions. I am very satisfied. More

excellent service from Hayden Jang! I am living in Cali but I visited my family in VA last month. I went to this place with my mom's 2007 Lexus and very satisfied with Hayden Jang who pr I am living in Cali but I visited my family in VA last month. I went to this place with my mom's 2007 Lexus and very satisfied with Hayden Jang who provided great service through out the entire process. Hayden keeps us informed, gets everything done, and makes sure the car is ready on time. Also, I was amazed on how helpful and attentive man was to my families exact needs. Thank you! More

Recent Service on my GS300 Recently had my car serviced at Pohanka Lexus in Chanitlly. I worked with James Manikath during my visit. He was professional, and knowledgeable abo Recently had my car serviced at Pohanka Lexus in Chanitlly. I worked with James Manikath during my visit. He was professional, and knowledgeable about what was needed. His recommendations are always spot on and it has allowed me to build a trust in coming back to him for all our vehicle service needs. More

The cd cassette in my 2005 ES 330 was stuck in place Reza Kernanshulon and the techs did a great job in releasing it without damage to it. It is good to go and I am a happy Camper! Thanks Reza and the Reza Kernanshulon and the techs did a great job in releasing it without damage to it. It is good to go and I am a happy Camper! Thanks Reza and the techs!! Bob Kelso More