Pohanka Nissan of Fredricksburg

Rude and Misleading I received an email stating that I would receive $1,000 more than KBB value if I sold my used car to the dealership. So, I spent 4 hours in Spring Br I received an email stating that I would receive $1,000 more than KBB value if I sold my used car to the dealership. So, I spent 4 hours in Spring Break traffic in my car with no A/C to get there to have my vehicle appraised. Maybe 10 minutes later, which means that the appraisal was rushed or cursory at best, I was given an offer $500 LESS than CarMax's. I was glad that I had gone to CarMax first for a reference point. KBB listed my vehicle at $2,234 for FAIR condition, which my car easily met. So, I was led to believe by Pohanka Nissan's very badly worded e-mail to me that I would be paid $3,234 for my car, which is much higher than CarMax's offer. So, when they presented me with their $1,500 offer, I immediately said, "I can do better," stood up, and walked out. I was hot from being in my roasting car for 4 hours, tired from the inordinately long drive, and I am 7 months pregnant. So, I was understandably of low patience and very angry about the deception. As it turns out, the dealership was actually looking for trade-ins and would only "sweeten the deal" if I was buying one of their new or used cars. However, as I had clearly stated to them in my initial e-mail responding to the ad was that I had purchased a used Volvo just 2 days before. One of the first things Michael Williams told me was, "I think you made a huge mistake in buying a Volvo. You're going to be hit with major maintenance and repair costs and you will regret your decision," or something very close to that in effect. I was livid! I bought the used car which best met my needs as a first-time-mother looking for a safe vehicle in which to transport my precious child and her necessary gear. He effectively called me stupid, insulted my choice, and made me very angry all while being slightly sexist. Unacceptable! For these reasons and more, Pohanka and all of its lots, dealerships, etc. have PERMANENTLY lost my business. In the words of Fex from That 70's Show, "I say good day, sir. I say GOOD DAY!" Never again! More

I have had several car buying experiences and by far this has been the best car buying experience ever. Saturday morning we arrived around 9am and despite all the cold weather and rain Tim took time to show has been the best car buying experience ever. Saturday morning we arrived around 9am and despite all the cold weather and rain Tim took time to show us the all the cars we wanted to see, take us for a test drive, helped us purchase our selection before noon. Tim was a true professional all the way. There was no pressure to buy, no haggeling over the price and the whole experience was so fast. I will recommend Tim and this dealership to all my friends. More

I had an older car that had over 200,000 miles on it. It was time to start looking around for something reasonable that possible had some warranty on it. I went to a dealer in Fredericksburg and found a ca was time to start looking around for something reasonable that possible had some warranty on it. I went to a dealer in Fredericksburg and found a car I was interested in and there was too much wheeling and dealing going on, wanting too much money down and a high interest rate, I decided against it. Needless to say their attitude changed against me. So on Friday night the 6th of December I was searching used cars on Pohanka's website and came across a 2010 Mercury Mariner. It looked really nice from the pictures and had low miles and was a certified vehicle. I decided that I would go the next day and take a look at it. Pat Elsey was the dealer that worked with me that day and did everything he could to ensure we were comfortable and taken care in a timely manner. He was very helpful and kind. Took the time to go over everything with me, set up my blue tooth for me and went over all the vehicles features. The used car manager Greg was working really hard to get my finances in order, a few hours later I was driving home in my new vehicle. I love it! and would recommend this dealer to anyone looking to purchase a new or used car. More

Timmy was great from the very beginning. He was always available when I needed him. He was very patient during the financing process with the Navy Federal Credit Union. I also feel he worked hard in ge available when I needed him. He was very patient during the financing process with the Navy Federal Credit Union. I also feel he worked hard in getting me the best deal for my purchase as well as the trade-in. More

Everyone was very friendly and very helpful and I would highly recommend pohanka Nissan of fredericksburg to anyone! This was my first time there and I intend to go back! highly recommend pohanka Nissan of fredericksburg to anyone! This was my first time there and I intend to go back! More

I had done business at this dealer in the past and it was lacking to say the least. Still i went back to try again and was amazed at the transformation!! Timmy was GREAT!! He helped me find my perfect car lacking to say the least. Still i went back to try again and was amazed at the transformation!! Timmy was GREAT!! He helped me find my perfect car and listened to what I wanted. The manager that was there during my last purchase was rude and abrasive and openly said he wouldnt talk to me. This visit he is no longer there and the new manager Angel was more than willing to sit with and help me figure out what was best for me. Thank you Pohanka!!!!!! More

Friendly, efficient service. Jack helped me with a Hyundai even though his expertise is in Nissan and was knowledgeable and helpful. Purchased 2005 tiburon. Derek wilson Hyundai even though his expertise is in Nissan and was knowledgeable and helpful. Purchased 2005 tiburon. Derek wilson More

Made a deal with this dealer, Pohanka Nissan of Fredericksburg, for a 2013 Nissan Leaf SL over Pohanka web site's chat for $25,614, the sales person said to call me back to see if the deal is appro Fredericksburg, for a 2013 Nissan Leaf SL over Pohanka web site's chat for $25,614, the sales person said to call me back to see if the deal is approved by his sales manager, Mr. Tim Dunlat, three hours passed, the sales person called me back and told me that his manager approved the deal and asked me to come in at 6PM. I came in and met Mr. Dunlat, He seemed to know nothing or pretend to know nothing about the deal that I made in the morning. He then looked up the chat log and probably the phone conversion that I had with his sales person in the morning, then Mr. Dunlat told me: "can I see the paper" on my hand (this paper has my personal infos on it) and replied "no". Then he assigned me to another sales person, George. George seems to be a nice guy and started to show me the Leaf SV. I told him this is a wrong trim, then he went to get the SL trim. When George came back. We both sat down and talked. Then Mr. Dunlat came to our desk and asked me again to see the paper on my hand. I just said: "no". Then he told me he could not sell the car to me at that price. I wonder why he approved the deal this morning and why told me to come in at 6PM. I absolutely understand that an oral deal is not an official one, but why approve it and told me to come in and wasted time. Just wanted to let you all honest consumers out there to know and whatever the conclusion you can draw from this incident. Watch out for gimicks. More

I've purchased several cars over the years and had some good experiences and bad experiences at dealerships. Now that I'm a more seasoned and experienced buyer thanks to modern technology which allows some good experiences and bad experiences at dealerships. Now that I'm a more seasoned and experienced buyer thanks to modern technology which allows me to know the right questions to ask and have the majority of my answers before I hit the showroom floor. My daughter came in to purchase a new Altima which she has always wanted but not being as experienced as her "Pops" she asked me to come along with her so she wouldn't get the bam-boozle and hide your trade-in keys run-around that some get. Well she didn't get that here at Pohanka Nissan. The dealership was upfront and honest with her about her credit situation and she was still able to walk out the door with her first new car, more for her trade-in, got a rebate and had the team come outside to congratulate her. I was proud of her and I will more than likely purchase a vehicle here in the future. More

The sales people were very nice. I bought a 2010 Nissan Rogue with 36,000 miles on it. They did the paperwork to fix all the scratches on it, but it has almost been a year and no one has called me to get Rogue with 36,000 miles on it. They did the paperwork to fix all the scratches on it, but it has almost been a year and no one has called me to get that done. I bought it in May 4, 2012 and the inspection sticker on it was for January. When I went in January to get it inspected, it passed but the garage said I would need new tires in around 5 thousand miles. This car was used car certified, so why am I having to buy new tires after only six months. I was told used car certified meant it passed all these specifications to make it a better used car sale, so the price could not be dropped anymore. I like the vehicle, but only gave a ok rating because they never kept their promises and fixed all the scratches on my Nissan as well as selling me a used car certified vehicle with tires that should have been changed before they sold it to me. More