Pohanka Nissan of Fredricksburg

Melody Clemmer was a pleasure to work with. The dealer is clearly motivated. I highly rate Melody and for good reason. I will caution buyers to know the value of their trade-in. Be firm and engage the dea clearly motivated. I highly rate Melody and for good reason. I will caution buyers to know the value of their trade-in. Be firm and engage the dealer on this value. Fredricksburg is part of the Washington D.C. commuting area and MPG and value factor into dealer resale. Know your Kelly Blue Book (and price your car on AutoTrader!). Matt with Financing knows how to extract value for his employer. Go to the financing table knowing your financing options outright. I opt'd with NMAC financing, but I came to the table knowing exactly what USAA (typically my preferred financing organization) offered me. Matt was able to match and beat USAA, after some colorful discussion of options. More

I have purchased over seven Nissans and every one of them is from Pohanka Nissan in Fredericksburg. They have outstanding service and sales, I got such great deals, they way the general manager treats me is is from Pohanka Nissan in Fredericksburg. They have outstanding service and sales, I got such great deals, they way the general manager treats me is outstanding, and I get such great service from Angela Dolan in the shop, who takes care of all three Nissans I now own. I will keep buying Nissans and the only place I will buy them is from Pohanka Nissan. Thank You. More

I gave such a great rating because my buying experience was great. I was not expecting to walk into the dealership and walk out with a car. The customer service was great from all three employees. I was ev was great. I was not expecting to walk into the dealership and walk out with a car. The customer service was great from all three employees. I was even given an umbrella from an employee because mine was broken. It was an overall great expercience and you all really worked with me to get me a great price, great APR, and great monthly payments. Thank you so much for this great experience. It was one of the best birthday presents I could have had! More

Visited a lot of other stores and never really thought dealers could be as professional. I was treated with respect not only in terms of my time but in the value I got in my purchase. If your in the Was dealers could be as professional. I was treated with respect not only in terms of my time but in the value I got in my purchase. If your in the Washington area, you need to go to this dealership. More

The sales deptment (Corey Applin) was terrific which is why I purchased my brand new Nissan Titan from them. But since purchasing the vehicle I have had nothing but problems with it and the service depar why I purchased my brand new Nissan Titan from them. But since purchasing the vehicle I have had nothing but problems with it and the service department. There have been numerous issues with the Titan and they have been unwilling to resolve most of them including two that were caused by them. The service dept is a joke with the exception of the service writers. My family has purchased many vehicles from them (14) and they won't be getting anymore of our buisness. More

First i have to say that this young lady made finding my car at Pohanka Honda stress free.I contacted her by phone after checking some cars on the web .She explained she was new at this but would try to ans car at Pohanka Honda stress free.I contacted her by phone after checking some cars on the web .She explained she was new at this but would try to answer my questions .We met at the dealer the next day. She had the cars she felt would fit my need and the price range .Devona told me how much she loves her work and it showed ,She made arrangements to get the car i brought and love to my home the same day .Thanks Pohanka for having people like Devona Hunter working with you .My sister will be visiting your store soon and i'm sure she will be buying a car. Sincerly, Bernie Morgan More

Solid dealership. I usually hate the new car buying experience but Pohanka and Corey change my opinion of that. Highly recommend. The finance department matched and gave me a better rate then I recei experience but Pohanka and Corey change my opinion of that. Highly recommend. The finance department matched and gave me a better rate then I received for the preapproved loan. Every thing was quick and easy More

I have always gone to Fairfax Virgina for purchasing and servicing my vehicles because of their good customer service. I own a 2007 Nissan 350Z convertible. I was having problems with my top and my low tire servicing my vehicles because of their good customer service. I own a 2007 Nissan 350Z convertible. I was having problems with my top and my low tire indicator light. I have never been to Pohanka before, but I decided to go because it was convient. As a leader in my profession, exceptional quality service is imperiative to the success of a business. I would like to give you constructive feedback regarding their service department: -I could not tell which desk to go to. There was at least 3 or 4 small desk with very busy associates attending to calls..etc. I stood there looking around to find where I should check in. No one acknowledged me until I approached Susan's desk. -My recommendation is for a reception desk with a greeter who will focus on recognizing the customer and escort the customer to the service associate. -Susan was very friendly, and had effectively communicated the plan of service for my vehicle. She directed me to the customer lounge and stated there was sodas and coffee for me while I'm waiting. -I was very impressed with the customer lounge! I expected to have to purchase a soda out of a machine, but I was delighted to see a refrigerator stock with drinks. The lounge was clean with comfortable seating. This attention to the small details like this makes a huge difference!! -While I was waiting in the lounge, I recieved a call that my father had been taken to our local Emergency Department for treatment. I told Susan my situation. She was very compassionate and helped to expedite my vehicle servicing. -Once my vehicle was finished, the gentleman who worked on my vehicle (unfortunately I can't remember his name)escorted me to my car. He provided me with accurate and direct communication regarding my vehicle servicing in a very professional manner. I definately felt he went above and beyond to ensure my vehicle was working properly!! It is evident that Pohanka is striving and targeting on opportunities for achieving greatest business results!! With your associates like those who have served me, Pohanka will achieve their goals!! Thank You, Kristin Rayman More

My experience with Pohanka Nissan was a pleasure and an enjoyment for me. From my first contact with Brenda via email and then over the phone to my finally meeting her was pleasant and a professional exper enjoyment for me. From my first contact with Brenda via email and then over the phone to my finally meeting her was pleasant and a professional experience. Brenda and the team at Pohanka made me feel comfortable and not pressured into making any decision that I didn’t want to make. I LOVE my new Murano !!!!! More

Why I rated this dealership with such a high rating,because there customer service is just phenomenal. The salesman that worked for me he was just the nicest man that I had ever met. Mr.Mackove rating,because there customer service is just phenomenal. The salesman that worked for me he was just the nicest man that I had ever met. Mr.Mackove went above and beyond to help me find a car that was perfect for me and that was in my budget. I would recommend all my friends and family members to Mr.Mackove he knows how to treat his customers. He is just an all around super salesman. More