Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Pohanka Nissan of Stafford

Stafford, VA

Overview
Reviews
not yet
rated
269 Reviews
Call Dealership (540) 628-2500

1 Coachman Cir

Stafford, VA

22554

Directions

By Type

Showing 269 reviews

November 01, 2020

My car Would not start when I went to pick it up they did say earlier that I needed a battery I do not understand why I did not get the battery but anyway today which is Sunday I went to the store and my car More

by ZANSGRAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Nov 02, 2020 -

Pohanka Nissan of Stafford responded

Hi, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

November 01, 2020

Kirsten in the Service Dept provided exceptional customer service as always. Kirsten is my preferred service advisor and represents the dealership at the highest levels of professionalism, customer service, More

by MR. WASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten
Report | Print
Nov 02, 2020 -

Pohanka Nissan of Stafford responded

Thank you for your business and for this review. We're happy to hear Kirsten was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2020

Good customer service, however I don't think I received my car wash or new wiper blades. better check to make sure tires were rotated. Seems to be a wobble in my steering wheel now. More

by JOESDMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure
Report | Print
Nov 02, 2020 -

Pohanka Nissan of Stafford responded

Hello! Thank you for your thoughtful review. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Owner Loyalty Manager (540) 628-2500

October 31, 2020

Everybody was so nice and went the extra mile to help me! I was so nervous and the made me feel relaxed. Thank you to the staff at rocking Nissan for an amazing experience. Kelly Buchan More

by BUCHAN.KELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie and Bob
Report | Print
Nov 02, 2020 -

Pohanka Nissan of Stafford responded

Thank you so much, Kelly, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 30, 2020

The worst scamming dealership i ever dealt with. The play with peoples credit and forge numbers to complete a deal only to have to bring the car back! I have never seen business done like this before. DO NO More

by mssissy39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darlene George and the Gm Ivan
Report | Print
Nov 02, 2020 -

Pohanka Nissan of Stafford responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at (540) 628-2500. Thank you, Owner Loyalty Manager

Nov 13, 2020 -

Pohanka Nissan of Stafford responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at (540) 628-2500. Thank you Owner Loyalty Manager

October 28, 2020

Great service center, everyone was nice to me and excellent work. I was extremely happy after i got me vehicle serviced. Thanks to Joshua for his help!!! More

by CYRUXBLACK2008
Customer Service
Recommend Dealer
Yes
Employees Worked With
joshua
Report | Print
Oct 29, 2020 -

Pohanka Nissan of Stafford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 27, 2020

Everything was great from the people to getting my car done quickly I enjoy bringing my car to get it serviced there and don't see me changing More

by ERPOLIDORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot names
Report | Print
Oct 27, 2020 -

Pohanka Nissan of Stafford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Stafford. Please don't hesitate to reach out if you need anything else.

October 26, 2020

Everything was good, but I think the price was too high for such a Nissan pathfinder I got. If they could make better monthly payments then it will be encouraging, but the price is too high. More

by NGWA5755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Oct 26, 2020 -

Pohanka Nissan of Stafford responded

Hello! We understand it's a big decision where you purchase your car, and we are grateful to have been chosen. Thank you again for choosing Rocking Nissan of Stafford, and we hope to see you again!

October 24, 2020

Great Service took care of my lug nuts balanced my tires and cleaned it with a service wash after. Will continue to get my service here More

by gbarnes1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance
Report | Print
Oct 25, 2020 -

Pohanka Nissan of Stafford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Stafford.

October 22, 2020

the worst dealership i’ve ever associated with, talked to me like I was stupid and lacked communication. management took me as a joke and wouldn’t talk to me like they actually cared . lied about my plan . More

by KAMBERJACKSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat, Sam Sales
Report | Print
Oct 28, 2020 -

Pohanka Nissan of Stafford responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at (540) 628-2500. Owner Loyalty Manager

Oct 28, 2020 -

KAMBERJACKSON0 responded

my number is +15402736028

Nov 06, 2020 -

Pohanka Nissan of Stafford responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at (540) 628-2500. Owner Loyalty Manager Pat Honore

Nov 20, 2020 -

Pohanka Nissan of Stafford responded

Hi Kamberjackson0, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (540) 628-2500 to speak to our manager directly.

1
...
6
7
8
...
27