Pointe Buick GMC

I came in for a test drive to determine whether the trim of the vehicle I was looking at was right for me. Chris let me have plenty of time alone with the vehicle which allowed me the space to think. I real of the vehicle I was looking at was right for me. Chris let me have plenty of time alone with the vehicle which allowed me the space to think. I really appreciated how polite and helpful he was as well as very personable and not at all pushy. We couldn’t come to a deal today but I am very grateful for his help!! More

Chris Carolla did a great job helping me trade in my truck and helped me through every step of the purchasing process. We left with a new Sierra 1500 EV! It was a pleasure and I would recommend them to truck and helped me through every step of the purchasing process. We left with a new Sierra 1500 EV! It was a pleasure and I would recommend them to my family and friends! More

The guys at pointe where great and made it a painless experience thank you again experience thank you again More

John was awesome, he got me in my 2018 GMC Sierra, the vehicle was at a great price, he walked me through the process of purchasing. 10/10 reccomend vehicle was at a great price, he walked me through the process of purchasing. 10/10 reccomend More

I have never had an issue like this happen at a dealership. On 10/29 I met with John Morgan, the General Manager, to arrange trading in my car or just outright sell it. The vehicle that I was inter dealership. On 10/29 I met with John Morgan, the General Manager, to arrange trading in my car or just outright sell it. The vehicle that I was interested in was brought up for me to look at and the first thing I saw was it had the check engine light on! I decided to just go with selling my vehicle. He gave me an offer and when we agreed on it, I told him I would be back in 2 days allowing me to take out the security products I put in. On 10/31 I met with John and paid the difference in payoff. He had me sign a few documents including the odometer and POA, gave me back my plates and I gave him both keys. About 4 hours later I get a call from Juan, who tells me John no longer worked for the dealership, that I had not completed all the needed paperwork, and that they are no longer interested in the car. He wanted me to come pick it up and they would refund me the money I paid for the payoff. I asked for a call back from someone who made this choice and was told I would hear back in twenty minutes. An hour and a half later I got a call from Juan that the person in corporate was busy and would call me the next morning. The next day when nobody called, I called and spoke to another "gm" who said he would take care of this personally. The next day, now Saturday, I called again only to speak to ANOTHER GM, this time his name was Henry. He said there was nothing that could be done until Monday because of the weekend. On Monday afternoon I call Henry only to be told that he was busy, aware of the situation, but that he still hasn't been in contact with corporate at all. Monday night at about 630pm Henry calls to let me know he will be refunding me the money and have the car shipped back to me. By this point I had another dealership lined up, so I was done with Pointe. STAND BY YOUR WORD! If an employee makes a deal, stick to it! As of today, 11/25/24 John Morgan is still listed as the GM! All buyers beware! More