Porsche Arlington

AVOID THIS DEALERSHIP IF YOU EXPECT ANY LEVEL OF COMPETENCE! Porsche of Arlington has a complete lack professionalism, accountability and follow-thru across the board. Shame on us for giving them any business! Porsche of Arlington has a complete lack professionalism, accountability and follow-thru across the board. Shame on us for giving them any business! We wanted to leave during the sales process but this dealer had the only vehicle in stock with the specifications we wanted. While finance was running the numbers and we were still negotiating price, our salesman, Keith told us to call our insurance and have the VIN # added to our policy. We questioned this and were told by the finance director it is usual and customary with high end vehicles. Luckily, the insurance agent would not insure an asset we hadn't taken possession of and even stated, "They're trying to pull a fast one on you". After hanging up with her, and refusing to add to our policy pre purchase, Victor, the used car sales manager insisted we had a misunderstanding and instructed the finance director Tony to share the finance options with us. Once the entire transaction was over and we had signed all the documents and were ready to drive off, we were informed they had only one key for the car and a second key is several hundred dollars. We thought that was pretty slimy and complained and were told "maybe they could find it". We asked for a new car tutorial but our "certified Porsche expert" salesman simply didn't know how to turn on the wipers, headlights, sat radio, etc. He was more interested in getting us out the door than in familiarizing us with our new car. In the end, the vehicle ended up sitting for 5 days because they didn't get the license plates to us in the time they had guaranteed. We spoke with the sales manager Victor and he assured us they would get us extended temporary tags. He also assured us he would have his tag and title clerk at BMW Alexandria (which seems odd) handle the registration issue. As expected, this did not turn out in our favor. We expressed our complete disappointment, disgust, and regret to the manager and his reply was the generic "sorry you feel that way". One caveat, we purchased a pre owned Porsche still within the original new car warranty time, and had no interaction with the new car sales team, so we cannot speak to the level of competence in that part if the dealership in the area. However, if our sales representative also operates in this area, good luck. Hopefully reading about our awful experience with this dealership will help to prevent someone else from becoming the unfortunate victim of their sleazy business practices and perhaps make a potential customer of Porsche of Arlington consider making the drive to any other Porsche dealer. More

Porsche of Arlington damaged my vehicle! We purchased a pre-owned Cayenne Turbo and had a list of repairs needed for the vehicle, which we believed, should have been tightened up prior to lis We purchased a pre-owned Cayenne Turbo and had a list of repairs needed for the vehicle, which we believed, should have been tightened up prior to listing it. We were told by the sales manager all would be taken care of at no charge since we had purchased the Porsche bumper to bumper warranty. So we purchased the vehicle and took it home, on an empty tank of gas no less. We proceeded to make an appointment with Ron in the service department and dropped off the vehicle. We called ahead to inform them exactly when we will be there to pick up the vehicle and we still had to wait 30 min while they washed it. Then we noticed some new scratches on the rear fender and followed them along the side of the car to reveal a dent and some rubber marks, definitely caused by dragging the rubber hoses of the pneumatic air tool against the car. Additionally, we found a parking ticket on the dash. Why would the dealer need to park my vehicle on the streets of Arlington for 30 minutes in the middle of the afternoon? I thought they had a shuttle vehicle for errands....This was all brought to the attention of the service manager and unfortunately we had to bring these issues to the attention of the senior-level service manager for resolution. The level of micromanagement required by the customer for a vehicle at this price point is unsatisfactory. More

Am I glad I came back! As a long time resident of Fairfax County and 35 year Porsche owner, Porsche of Arlington used to be my dealership until I moved to Great Falls when I As a long time resident of Fairfax County and 35 year Porsche owner, Porsche of Arlington used to be my dealership until I moved to Great Falls when I chose a closer dealer. As I needed to update my 911 to a newer model 911 it just so happened that the car I wanted was at the Arlington Dealer. After a 14 year absence I returned and am I ever glad I did. I arrived on a Saturday morning without an appointment and the place was very busy. As no sales person was available the General Manager personally showed me the vehicle in question and hurried off to get me a sales person. I was fortunate that it was Dave "Tex" Robinson who was nothing less than fantastic. He was knowledgable, helpful and friendly (and courteous, kind, obediant cheerful, thifty, brave clean and and reverent - a real boy scout!) Best of all he instantly understood me, what I wanted to buy and how I wanted to do it. As a result of his approach he made the sale (to a hesitant customer) very quickly, I was comfortable the whole time and ended up a very happy person. I rated the price as good as these people are pros and you will pay for what you get. This is not a flea market and these people do not jack their prices up so they can "haggle" with you. If you are looking for a "steal" go somewhere else. If you are looking for a quantifiable fair price this is the place for you. It was for me. So, if you are looking for good value in a comfortable and pleasant sales environment I strongly recommend Porsche of Arlington. One last thing that I think is significant. During the administrative phase of buying the car I had a chance to speak with several of the non-sales or management staff. I can tell you without hesitation that the people I spoke with were very happy to be working for this dealer. To a person they said they were treated with respect and that the management climate there was very good. To me this says a lot about a business - and the way they do business. More

Returning and satisfied customer. Excellent quality and service. Sammy, Kevin, and Tex are delightful. We have been visiting this dealership for 23 years and we will continue to do bus Excellent quality and service. Sammy, Kevin, and Tex are delightful. We have been visiting this dealership for 23 years and we will continue to do business with them in the future. Well done. More

Wow, what an improvement! I buy Porsches. I'm a nut! I love the brand and I love a deal. I have purchased a number of cars from the big dealerships in VA and MD and several car I buy Porsches. I'm a nut! I love the brand and I love a deal. I have purchased a number of cars from the big dealerships in VA and MD and several cars from this dealership under different GM's. But Sami Elkabir and his team are blazing a trail in the Northern Virginia Porsche scene that you need to check out. First, they have the inventory. Second, if they don't they'll find it for you. Third, the price you'll get will be fair, and almost always lower than the other VA and MD dealers - out of the box. Fourth, if you have a decent trade, they will give you top dollar. But best of all... they really care about making it work for you. I know it sounds hokey, but it's been true in my experience. I have just purchased a 2014 911 Turbo S from Sami and David (Tex) Robinson (the sales guy). Traded a 2011 turbo (also purchased from the dealership) and managed to work a deal I was very happy with. These are no BS, straight talking guys. If they can't do the deal you want they'll tell you that. They'll show you the numbers in the market. They'll show you their costs. It's easy to see why their sales turnover is off the charts. Check out the turnover at their website for yourself! This is the second car I have purchased in a year from "Tex"... a low key, laid back, sales guy. Good follow up. Always ready to help out if you need a ride when you are in for service. And, wait till you see the new building they are almost finished with! Awesome! So, I'm a happy camper! Check them out. You'll be glad you did! - Colin More

Excelente y Cortes vendedor Es una persona muy convincente y nos mostro las cuidades del auto venimos por un auto y compramos Otro que nos parecio que se adecuaba a nuestro gusto Es una persona muy convincente y nos mostro las cuidades del auto venimos por un auto y compramos Otro que nos parecio que se adecuaba a nuestro gusto y nos ayudo a lograr un buen financiamento More

Feliz de tener un Porsche Cayenne. Muy agradecida con Mr. Robinson, solo fui a dar una mirada y saber mas sobre el modelo Cayenne, Mr Robinson fue muy gentil y cortez, esto y su conocim Muy agradecida con Mr. Robinson, solo fui a dar una mirada y saber mas sobre el modelo Cayenne, Mr Robinson fue muy gentil y cortez, esto y su conocimiento sobre lo que es un Porsche en general, nos animo a pensar sobre este auto, y regresamos al siguiente dia con mucho estusiasmo de comprarlo y asi lo hicimos. Gracias Mr. Robinson por su paciencia en responder todas mis preguntas y por brindarnos su alluda a conseguir la segunda llave y otrors pequeños problemas que encontramos en el auto. Es un 5+ estrellas sales person. More

Review Tex was a nice guy, good customer service. The staff is willing to work with you. We bought a Hyundai Veloster they were patient and not too pushy. Tex was a nice guy, good customer service. The staff is willing to work with you. We bought a Hyundai Veloster they were patient and not too pushy. More

Not the traditional car buying experience!! I have been in the market for a new car to replace my exisitng car for about 3 months now. I had visitied a variety of dealerships in that timeframe. I have been in the market for a new car to replace my exisitng car for about 3 months now. I had visitied a variety of dealerships in that timeframe. Tex was by far the easiest to work with. He wasn't pushy and showed me many options. He was a real straight shooter, which I think anyone who has purchased a car before knows that is rare. He really worked with me on my trade-in and gave me a great deal. I will definitely buy my next car from "Tex" at Porsche of Arlington. More

Fair and Reasonable Looked all over for a used 2013 BMW 550 xi with M Sport Package and they had just the one for me. The price was fair and reasonable while the saleman Looked all over for a used 2013 BMW 550 xi with M Sport Package and they had just the one for me. The price was fair and reasonable while the saleman was Excellent. He was able to work with my personality and with my price point. Now enjoying my Bimmer!!! More