Porsche Atlanta Perimeter - Service Center

Another example of how little the Jim Ellis company cares This is in addition to thermal I sent yesterday to service Manager Chuck. I arrived a little past 8:15 for my 8:15 appointment. When I arrived there w This is in addition to thermal I sent yesterday to service Manager Chuck. I arrived a little past 8:15 for my 8:15 appointment. When I arrived there were two service reps at the front engaged with other customers. I thought no problem someone will be here shortly. After 10 minutes and no other rep arriving the young lady (Laura) told me she would be right with me. She entered my name in the system and told me she was not my assigned rep but would get the process started. She asked the usual questions and I took her outside to shoe her what I thought was something I wanted to have the service tech check. We went back inside and as I was signing the paperwork for my work my assigned service rep arrived. At that point we were done. Has lAura not offered to help I was going to leave. She told me it would take approx. 90 minutes and I decided to wait. Laura checked back in with me several times to let me know what was going on. The job took a little over three hours for annual service and an oil change. When I was told it was done I went to the cashier, paid and they called for the car to be brought up. After 154 minutes and no car I went back to the cashier and asked for them to please bring up my car. After another 10 minutes and no car I was standing outside when another employee asked me if I was being helped. I explained the situation and then Laura came out and joined the conversation telling me they were looking for my misplaced car.This is unfortunately typical of my experiences at your facility. I have determined that after 20 years of this nonsense it is time to find a new servicing facility. More

Great experience I dropped my 728 Cayman S off on a Friday afternoon to diagnose a engine control check engine light. Turns out it was a bad O2 sensor. The part was I dropped my 728 Cayman S off on a Friday afternoon to diagnose a engine control check engine light. Turns out it was a bad O2 sensor. The part was not in stock. I was going out of town on Tuesday as to boot. My service Advisor Laura, and the the technician, got the part ordered and overnighted to have the repair complete by Monday afternoon and done under warranty. Thank you and I’ll be back! More

A great service This is my third time to visit Porsche Atlanta perimeter dealership. People who work there are great. They answered patiently all the question I ask, This is my third time to visit Porsche Atlanta perimeter dealership. People who work there are great. They answered patiently all the question I ask, and they will do what I said for mechanical inspections. So far I had great time there, and I recommend this place More

Laura was great Service was great! Laura was fast and efficient I would come back anytime to Porsche!!!!!! I love coming in and getting my car serviced here Service was great! Laura was fast and efficient I would come back anytime to Porsche!!!!!! I love coming in and getting my car serviced here More

Battery replacement I was on a tight timeline and the work was done on time as promised. Team made an alternative parts suggestion which I think gave me a better option I was on a tight timeline and the work was done on time as promised. Team made an alternative parts suggestion which I think gave me a better option so I was happy More

New Tranny for GT4 Selected Perimeter as am somewhat familiar with since bought two cars here but live 4 hours away. No surprises. All expectations met from available ti Selected Perimeter as am somewhat familiar with since bought two cars here but live 4 hours away. No surprises. All expectations met from available time to coordination with rental car (out of state or would have been a loaner). Chose to drive 4 hours for the TSB transmission replacement due to size and experience of service dept. Based on this experience cannot imagine anyone being displeased here. Exceptional professionalism and expertise offered by SA Scott Feinglass. More

Extreme Price Gouging They charged $1,107.10 for an alignment on my 1997 993 cabriolet!!!!!! My insurance company was paying for it, so I guess they think they could gouge They charged $1,107.10 for an alignment on my 1997 993 cabriolet!!!!!! My insurance company was paying for it, so I guess they think they could gouge the insurance company. This will effect my insurance premiums and yours!!!! Also, not to mention that Hennessy Porsche informed me they would only charge $400 for the same services. Tony B. was my service advisor and thought nothing of it, after all he’s making a commission. They should be ashamed of themselves. Who charges $1,107.10 for an alignment???? Even Lamborghini & Ferrari aren’t that high. Shame on JE Porsche & Jimmie Ellis. Jim Ellis would be ashamed of how his business is being run. More

Good experience No issues at all; good service as expected. Car was serviced as promised on on time. Service advisor was friendly. Everyone I dealt with was professio No issues at all; good service as expected. Car was serviced as promised on on time. Service advisor was friendly. Everyone I dealt with was professional. More

Upcoming repair potential work In addition to regular oil change, I was informed of the upcoming potential repair work with specific details and estimates, which are not needed to p In addition to regular oil change, I was informed of the upcoming potential repair work with specific details and estimates, which are not needed to perform immediately. This info provided me good base of planning and ongoing alert to the potential events. More

Overall experience Horrible service every time I come there. The workers there have very poor customer service skills. I would never refer anyone to Porsche and if I can Horrible service every time I come there. The workers there have very poor customer service skills. I would never refer anyone to Porsche and if I can fin another place to get my car services I will never return to Porsche. More