Porsche Audi Volkswagen of Flemington

I had a very good experience at Flemington Audi . The customer service was excellent. Jason, Chip , and Jon were great to work with in a pressure free environment . Upon purchasing the Audi Q5 I sat The customer service was excellent. Jason, Chip , and Jon were great to work with in a pressure free environment . Upon purchasing the Audi Q5 I sat down an wrote a letter to ownership. In summary, the letter stated that I was very impressed with the team and the experience. Highly recommend !. More

just picked up my wife’s macan ordered from last November. This month I picked up two Porsche, gt4 and macan, from Troy at flemington. As always, the process was smooth. troy and Jon prepared the ca November. This month I picked up two Porsche, gt4 and macan, from Troy at flemington. As always, the process was smooth. troy and Jon prepared the car and paperwork when I departed from nyc. Looking forward to pick up next porsche. More

This is my first Porsche in my life. My lease Mercedes was about to return, and my friend sent me troy info, and then I ordered my cayenne coupe last year. My car was delivered this mont My lease Mercedes was about to return, and my friend sent me troy info, and then I ordered my cayenne coupe last year. My car was delivered this month. Troy was extremely professional and willing to answer all of my questions when I built the car. If you want a Porsche, ask for Troy. More

Flemington Audi treated me with respect and integrity from the first phone call to driving my Volkswagen ID4 off the lot. John Rachmiel and Debbie Lotufo worked on my behalf to acquire an extremely “in d from the first phone call to driving my Volkswagen ID4 off the lot. John Rachmiel and Debbie Lotufo worked on my behalf to acquire an extremely “in demand” car. Bryann Moninghoff, the Business Manager made the process stress free. No surprises. Thank you all More

Prompt courteous service staffed by knowledgeable professionals. Made the appointment pleasurable as always. Only place I trust with my Porsche. professionals. Made the appointment pleasurable as always. Only place I trust with my Porsche. More

Received recall for my 2019 Audi and Flemington Audi took my call and quickly scheduled an appointment within days around my calendar. Service completed within estimated timeframe. Highly recommend. my call and quickly scheduled an appointment within days around my calendar. Service completed within estimated timeframe. Highly recommend. More

Troy was the best Porsche advisor I have met. I purchased a few Porsches from Troy at flemington. This time I pick up my gt4 ordered from last year. Everything was smooth and ready before I come I purchased a few Porsches from Troy at flemington. This time I pick up my gt4 ordered from last year. Everything was smooth and ready before I come to pick up the car. If you are looking for a Porsche, ask for Troy. More

Excellent service thank you Michael Franks. Very professional detail oriented knowledgeable answer my questions will refer friends and family. Love my new Audi. Very professional detail oriented knowledgeable answer my questions will refer friends and family. Love my new Audi. More

Carlos was rude, condescending, and unprofessional. After I got the “underinflated tire” warning on the way home from having my car serviced, I called Audi service and got Carlos. That warning light se After I got the “underinflated tire” warning on the way home from having my car serviced, I called Audi service and got Carlos. That warning light seems to come on every time Flemington Audi works on my tires, so I asked if he could make a note to put more air in next time. He said if it was my “feeling” that the tires were underinflated, he could do that, but the “fact” was that it was cold last night, and the temperature difference must have tripped the sensor. When I suggested he might want to avoid calling a customer’s opinion a feeling and his own opinion a fact, he just went off and started yelling at me. Yelling. I am not exaggerating. I later checked and found one underinflated tire. So not only did Carlos bully me, but his so-called fact was nonsense. Negligent service, verbal abuse when you point it out – these are not a formula for customer satisfaction. After trying for some time, I did get a callback from the service manager, Chris Short. He was clearly trying to help, but he could have handled the call in a more productive way. Here’s what I mean. Chris told me there was a recording of my call with the service rep. He said he would listen to the recording and, if he decided it merited any action, he would take care of it internally. In other words, I would never know the result. This is backwards. He should have listened to the recording BEFORE calling me. What I needed to know was whether Flemington Audi management condones aggressive, intimidating behavior by a male service rep toward a female customer. If he didn’t find that behavior offensive, I would know never to take my car there again. And if he did, I could have some confidence that the bullying was limited to one bad apple rather than the whole business. Chris did apologize, but it was a “sorry if you were offended” apology rather than “sorry for the unacceptable behavior.” The latter would have kept my family as customers. More