Porsche Barrington
Barrington, IL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 17 service reviews
We recently had our 2021 Porsche Panamera serviced at Porsche Barrington for a documented cold-weather front suspension noise. The noise issue was resolved under warranty, and we appreciate that. Howe Porsche Barrington for a documented cold-weather front suspension noise. The noise issue was resolved under warranty, and we appreciate that. However, during the repair it was noted that both front axle shafts were seized due to corrosion and were reused. We had reasonable questions about long-term reliability, including whether spline conditioning, anti-seize application, and hub bearing inspection were performed to prevent repeat failure as none of this was documented on the paperwork we received. Our concern was not about the immediate repair. It was about future durability once the vehicle is out of warranty. When we contacted the dealership to ask for clarification, both Kevin Sutor, the service advisor and Frank Farenzena, the service manager were dismissive. Rather than addressing the technical concerns directly or offering documentation, the conversation became defensive with Frank ending the call abruptly. We were not requesting free work or disputing the repair outcome. We were asking reasonable, informed questions about preventative measures on a premium vehicle. The repair may meet minimum technical standards, but the handling of legitimate customer concerns did not reflect the level of professionalism we expect from a Porsche dealership. We hope management will review this matter and ensure future customers who ask informed questions are met with transparency and respect. More
I appreciate the professionalism and solid knowledge in supporting my car. Jason is great at keeping you informed and making the service process efficient. supporting my car. Jason is great at keeping you informed and making the service process efficient. More
Quick, efficient had the answers I needed. Check in, check out and payment is is simple, in one location and involves one person.. Check in, check out and payment is is simple, in one location and involves one person.. More
Jason helped me today with a service issue for my panamera. He was extremely helpful and answered all my questions. I've always received great service from the service department at Motorwerks Porsch panamera. He was extremely helpful and answered all my questions. I've always received great service from the service department at Motorwerks Porsche More
Very helpful on guiding me through on buying a new car! He has a lot of patience and very informative to make sure I understood everything. He has a lot of patience and very informative to make sure I understood everything. More
We have been bringing our vehicles to Motor Werks for many years and receiving nothing short of VIP service. That being said, Ashley Clement goes over and above that experience. She provided us with ex many years and receiving nothing short of VIP service. That being said, Ashley Clement goes over and above that experience. She provided us with excellent service for our Porsche Macan from scheduling, providing a 2022 Porsche loaner for the weekend and keeping us informed daily on the status of our vehicle. Her professional and upbeat attitude to us as customers made it a great overall experience. More
I’ve been a customer at Motorwerks for 13 years and find their service department to be top notch. My last few visits have been at Porsche working with Ashley. Ashley is fantastic, she is very knowledgeable their service department to be top notch. My last few visits have been at Porsche working with Ashley. Ashley is fantastic, she is very knowledgeable, trustworthy and keeps me informed on the status of my service periodically so I neve have to call. I highly recommend Ashley and Porsche Barrington More
Tom is very professional and knowledgeable. I was very pleased with how Tom handled every aspect of the service events. I feel that Tom is trustworthy and that he valued me as a customer and person. Best pleased with how Tom handled every aspect of the service events. I feel that Tom is trustworthy and that he valued me as a customer and person. Best auto dealership experience I have ever had. More
Excellent service as always at Motor Werks Porsche of Excellent service as always at Motor Werks Porsche of Barrington, Thom Stailey and the guys here are the best for getting my car in quickly and back Excellent service as always at Motor Werks Porsche of Barrington, Thom Stailey and the guys here are the best for getting my car in quickly and back to me without any issues ever. Highly recommend Thom and Motor Werks Porsche of Barrington! More




