Porsche Barrington

We visit Porsche Barrington for the first time and I can say this is the best dealer in town respectful team really helpful easy paper work great Dennis Wagner is a really great he help us alot Client can say this is the best dealer in town respectful team really helpful easy paper work great Dennis Wagner is a really great he help us alot Client Advisor. thanks Dennis More

I would give zero stars if that was an option. Poor/non-existent communication, lots of excuses, no follow-up/follow through, & seems that nobody cares from the top to the bottom of the company. S Poor/non-existent communication, lots of excuses, no follow-up/follow through, & seems that nobody cares from the top to the bottom of the company. Spend your hard earned money elsewhere! Bought my second Porsche Cayenne (a used 2019 Turbo, my 1st was brand new 2021 GTS) from Motor Werks January 2023 & have regretted it since the first week of ownership. Noticed issues immediately on the drive home (break pads and wiper blades that should have been replaced before they sold me the car, car was dirty inside & out - we finished the transaction when it was dark out). They did make that right by replacing them however, they charged me for replacing spark plugs that were due for service at 30,000 miles even though the car had 29,040 miles when I bought it, & suggested that I have a mobile detailer come to my home for $150. Really? Fine, I was willing to let that go. Within the first week, and to this day, I started to & keep having both small but frustrating issues (driver auto- up/down window control may or may not work, warnings saying PAS restricted, high beam assist not available, Apple Car Play may or may not work, etc.) & bigger issues that affect the performance of the car (chassis fault warning resulting in a horrid, rough ride, adaptive cruise control failing to work during long drives, reduced engine power aka dreaded limp mode, infotainment screen going black so nothing could be controlled - climate, radio, etc.). They had my car for 138 days of the first 11 months I owned it (that's 41% of that time period!) & while I had loaners, they were substandard to my car (very slow base model Macan's), & I am a smoker who drives long distances for work & smokes in my car. Very inconvenient to say the least, not to mention all the times they said they would come pick up my car & didn't, or said my car would be ready & it wasn't. They rarely provided updates; my husband or I would have to reach out to get any status updates more often than not. They do not care about their customers at all; the General Manager, Brian Guzy, flatly refused to speak to me or my husband last summer after repeated phone calls & emails to him about our first 5 - 6 months with this car from xxxx. Marco Rodriguez, the service manager, swore he would over communicate and then failed to deliver on that. We were told Stu Nelson, who I believe is a Sales Manager, would help us get things resolved & stay in communication. After one conversation, he disappeared. I absolutely loved my first Cayenne & I absolutely hate this one. Sad when you're talking about the hefty price tag on these vehicles. I would have expected the sales manager &/or the GM to A) care, B) willingly & repeatedly communicate with me to make things right, and C) offer to get me out of this clearly faulty vehicle & into a different one permanently so they could really figure out/resolve the problem without extreme frustration for & inconvenience to a customer who has literally spent hundreds of thousands of dollars with them. I guess that is expecting far too much. Fast forward to this year: the annoying stuff continues to happen on at least a bi-weekly basis. This winter, the newest fun surprise was my heated seats wouldn't come on several times when pushing the button & sometimes the A/C seats would come on instead. I no longer had the energy to deal with them so I just let it all go. Now they picked it up for service this Tuesday as the reduced engine power warning is back. Not only did they completely botch my pick up & try to blame me (their awful communication skills apparently aren't reserved for just their customers but also extend to them not communicating with each other internally), but here it is Friday & I hadn't heard anything until I reached out to them myself..Again. And again, excuses, excuses. I wonder how many weeks they'll have it this time? This car is a total lemon & I want out! I just want someone to care & make it right! More

I appreciate the professionalism and solid knowledge in supporting my car. Jason is great at keeping you informed and making the service process efficient. supporting my car. Jason is great at keeping you informed and making the service process efficient. More

I purchased a used 911 last year through Peter and the experience was just super-easy from start to finish (and I'm an out of town customer). I flew in to pickup the car and was eager to get on the road experience was just super-easy from start to finish (and I'm an out of town customer). I flew in to pickup the car and was eager to get on the road so at the time I forgot to get anything about the service history of the vehicle to maintain the CPO in my home state. At my 1 year service the local service manager asked if I had records of what had been done and I didn't, so I contacted Peter and he was just incredibly helpful in sending me the records of what had been done to service the car before I bought it, even calling to check up and make sure what he had sent was right. Definitely exceeded my expectations for customer service and it's great to see folks who are there to help you even well after the sale! Great experience all around with the Porsche Barrington dealership as well as Peter. More

Porsche Barrington is great, as is the pre-owned manager, Ian Higgins. There was no pressure, no hidden fees, and no push for extra services. They had a wide range of options in the lot, competitive prices, Ian Higgins. There was no pressure, no hidden fees, and no push for extra services. They had a wide range of options in the lot, competitive prices, and a free Starbucks in the store. More