I bought a really clean, lightly-used X5 as a 'starter' BMW. I took weeks to think it over but Chris was great, always responsive, never pushy or impatient with me. I did my homework and felt the car was priced appropriately right from the start so negotiation was not painful, so I was happy with the deal. When I picked up the car there was a small scratch that Chris pointed out, I may not even have noticed it. He told me to bring it back later for correction, which I did. I am thrilled with the car and the experience so far with the dealership. Wonderful customer service! Thank you Chris and Motor Werks staff.